Prevent call-forwarding fraud
In late 2013, there was an increase in call forwarding fraud throughout Australasia. This type of fraud worked by targeting weak spots in a customers' PABX system, or voicemail system. This activity can result in customers being billed for services they didn't use.
By hacking into voicemail, offenders can set up call forwarding to make a large number of international calls, to high cost destinations. In extreme cases, targeted businesses have incurred charges up to $300,000, with calls typically made to destinations like Gambia, Sierra Leone, and Latvia.
Who is at risk?
Any voicemail service that is secured by a PIN can be a target, including voicemail provided by physical and hosted PABX systems.
Businesses tend to be targeted during weekends and holiday periods in an attempt to avoid detection.
So it's important for you to make sure your account is safe and secure.
What we are doing to help you.
We continue to work with the Telecommunications Carriers Forum, and are leading the formation of an Australasian working group with all telecommunications providers to help combat this type of fraud.
We’re working on other ways of protecting you and your business, but we also need your help by taking some steps to protect yourself.
What you can do
If you have any further questions, give us a call on 0800 400 888.