Can I keep my phone number with VOIP?
Yes, within the normal rules applying to phone numbers i.e. that you’re moving in the same calling area i.e. 09 812 > 09 812.
Can I make international calls with VOIP?
Yes, you follow exactly the same process and those calls will be charged according to your calling plan.
How does my VOIP voicemail work?
Your VOIP voicemail works like your mobile voicemail systems works, there are just different codes to use to access and manage your service. Those are detailed in this Voicemail FAQ.
What calling features are available for VOIP phone services?
You can add voicemail, call waiting, caller display, call diversion and call control, while features such as 0900 Call Block and Emergency Call Diversion are available for free – give us a call on 0800 400 888 about all these features.
Can I make simultaneous calls i.e. 3-way calling using VOIP?
Yes for business customers this is call Multi Call, which is a paid-for calling feature - – give us a call on 0800 400 888.
Can I send faxes over VOIP?
Yes, although it not guaranteed or supported – please check with your fax machine’s manufacturer. We recommend ensuring your fax is operating at a low speed rating (e.g. 9600kbps)
Got another question? Check out this complete list of FAQs covering voice calling over broadband.