Update as of 1 August: This is a quick reminder that this price change is now in effect. If you pay using automatic internet banking payments, you’ll need to adjust this from your 1 August bill onwards. For information on ways to pay, check out vodafone.co.nz/waystopay.
A few months ago, we discovered a system error with some of our Business broadband and calling service records where some customers on Office Net plans have been undercharged for their monthly price.
We initially planned to charge the correct standard monthly price on customer bills from 1 April 2020 but due to the COVID-19 pandemic, we are delaying this change until 1 August 2020. We’ll be providing monthly credits to customer bills starting from 1 April 2020 until 1 July 2020. The standard monthly pricing will begin from 1 August 2020.
In addition, we’ve found some customers do not have an active calling line on their account so we’ll also be correcting their plan name on their bill to Business Broadband VDSL or Business 100 Fibre Unlimited at the standard monthly price of $99.85 excl. GST.
If you’ve received an email from us on 31 March 2020, your account has been impacted and we’ll be implementing the above changes from the 1 April 2020. We understand you may have some concerns so we’ve put together some helpful information about this change below.
We’re really sorry about our mistake and want to reassure you we’ve taken steps to make sure this doesn’t happen again.
We understand this may be a difficult time for your business so we’ve created our COVID-19 Customer Care Plan to help customers facing any challenges during this time which you can read more at https://news.vodafone.co.nz/covid-19-care.
You can also contact us on 0800 400 888 but please note, there are long wait times at the moment while we get our contact centres set up to work remotely due to COVID-19 and there may be a delay in sorting out your issue. Thank you for your patience, we really appreciate it during this time.