Recently we discovered a system error with some of our Business broadband and calling bundle records. Some customers on Office Net bundles have been undercharged for their monthly price and we will be charging the correct standard monthly price on customer bills from 1 March 2020.
In addition, we’ve found some customers do not have an active calling line on their account so we’ll be correcting their plan name on their bill to Business Broadband VDSL or Business 100 Fibre Unlimited at the standard monthly price of $99.85 excl. GST.
If you’ve received an email from us on the 30 January 2020, your account has been impacted and we’ll be implementing the above changes from the 1 March 2020. We understand you may have some concerns so we’ve put together some helpful information about this change below.
We’re really sorry about our mistake and want to reassure you we’ve taken steps to make sure this doesn’t happen again.