Terms and Conditions

When we refer to “Office Net” in these terms, we mean Office Net Max, Office Net Unlimited+, Office Net+, Office Net Unlimited with VDSL, Office Net with VDSL.

• Prices shown exclude GST
• Non-standard installation charges, $13 modem postage fee, and early termination charges apply
• Available on a 24 month term only
• You’ll need to make sure any existing services such as fax, EFTPOS and monitored security and medical alarms work with VoIP and Fibre or VDSL technology. Check with your provider of these services before signing up to an Office Net plan.
• Read your Office Net Unlimited Service Description or Office Net+ and Office Net with VDSL Service Description and any additional terms and conditions on your sign up agreement for the full terms and conditions that apply. Vodafone Business terms apply.

Voice Calling over Broadband

• Office Net plans now use voice over broadband (VoIP) technology which means you'll no longer have a fixed landline for your calling. Instead your calls will be delivered over your broadband connection. See ‘Voice Calling over Broadband’ below.
• If there is a power or broadband outage you will be unable to make calls over your VoIP service including Emergency 111 calls.
• Although there is no guaranteed Quality of Service policy on VoIP over broadband, we do configure our equipment to prioritise voice on a best efforts basis.
• To get set up, you’ll need to plug your handsets into the modem provided rather than into the jack point on the wall.
• Office Net plans must not be used for auto-dialing, continuous call forwarding, telesales, contact centres, multiple simultaneous calling or any other activity we consider to be non-standard usage, or supply, resale, on-sale or any other supply to a third party.
• Check out our voice over broadband FAQs for further information

Office Net Broadband

• Fibre and VDSL are not available everywhere
• If you are on a capped plan, when you reach the end of your plan’s data allowance, you will be charged $1.78 per 1GB.
• Actual user speeds will vary and are affected by various factors including how you’re connected to the internet (using a Gigabit Ethernet cable is better than WiFi, which could have a large impact on speed), the hardware and software used, number of devices connected, time of day, and where the data is downloaded from. In really good conditions on Office Net Max, we expect you’ll get download speeds of 700-900Mbps and upload speeds of 400-450 Mbps.
• If we provide services to you over the UFB network you must:

(a) confirm that you have obtained your landlord’s consent (if you are not the property owner), to all works being undertaken at the property that may be required for you to receive the services as required by a Local Fibre Company (LFC); and

(b) agree to be bound by the LFC (End User) Terms. These are the applicable standard terms issued by each LFC (as amended from time to time). Depending on your region, these terms may be viewed at vodafone.co.nz

Office Net Unlimited Calling Plans

Office Net Max, Office Net Unlimited+ and Office Net Unlimited with VDSL

Unlimited calling is for standard person to person calls to standard NZ and Australian landlines and mobiles.

Office Net Tolls pricing rates apply for calls outside of standard Australia & NZ calling.

The following call types are excluded: Calls to international numbers, “0900”, “018”, “0161”, “0172” and “059” numbers, Inmarsat calls, switched digital (data) calls, collect calls, audio conferencing, calling card calls and all other call types not expressly specified in the Pricing Plan; These calls will be charged at the rates available below.

Calling charges for Office Net Unlimited plans Office Net Tolls per minute calling rates Landline Mobile Standard New Zealand and Australia calling. $0.00 $0.00 Canada $0.10 $0.10 USA $0.10 $0.10 Belgium, Brazil, Chile, China, Denmark, Finland, France, Germany, Hong Kong ,India, Indonesia, Ireland, Italy, Japan, Malaysia, Mexico, Netherlands, Norway, Philippines, Singapore, South Africa, South Korea, Spain, Sweden, Taiwan, Thailand, UK $0.10 $0.30 American Samoa, Argentina, Fiji, French Polynesia, New Caledonia, Western Samoa, Cook Islands, Tonga, Vanuatu, Papua New Guinea, Sri Lanka $0.70 $0.70 All other countries other than those listed above $0.90 $0.90 Assisted calls (per minute) National International Direct Connect $0.41 n/a Directory Assistance $0.75 $1.68

Office Net Capped Calling Plans

Office Net+ and Office Net with VDSL

500 included calling minutes are for standard person to person calls to standard NZ and International landlines and mobiles.

Business Tolls pricing rates apply for calls outside of the included 500 minutes.

The following call types are excluded: “0900”, “018”, “0161”, “0172” and “059” numbers, Inmarsat calls, switched digital (data) calls, collect calls, audio conferencing, calling card calls and all other call types not expressly specified in the Pricing Plan; These calls will be charged at the rates available below.

Calling charges for Office Net Capped Plans Business Tolls Standard per minute calling rates Landline Mobile First 500 minutes standard anywhere calling free, then charged as below. $0.00 $0.00 New Zealand $0.05 $0.18 Australia $0.09 $0.28 Canada, USA $0.10 $0.10 Belgium, Brazil, Chile, China, Denmark, Finland, France, Germany, Hong Kong ,India, Indonesia, Ireland, Italy, Japan, Malaysia, Mexico, Netherlands, Norway, Philippines, Singapore, South Africa, South Korea, Spain, Sweden, Taiwan, Thailand, UK $0.10 $0.30 American Samoa, Argentina, Fiji, French Polynesia, New Caledonia, Western Samoa, Cook Islands, Tonga, Vanuatu, Papua New Guinea, Sri Lanka $0.70 $0.70 All other countries other than those listed above $0.90 $0.90 Assisted calls (per minute) National International Direct Connect $0.41 n/a Directory Assistance $0.75 $1.68

Terms and Conditions

• Prices shown exclude GST
• Non-standard installation charges, $13 modem postage fee, and early termination charges apply
• Available on a minimum 24 month term
• Our Business Broadband Services are naked broadband service. If you require a calling line service please contact us.
• Read your Business Broadband Service Description and any additional terms and conditions on your sign up agreement including Fibre Access or VDSL Access Service Description for the full terms and conditions that apply.
• Vodafone Business terms apply.

Broadband

• Fibre and VDSL are not available everywhere and a visit to your premise may be require to confirm your availability.
• If you are on a capped plan, when you reach the end of your plan’s data allowance, you will be charged $1.78 per 1GB.
• Actual user speeds will vary and are affected by various factors including how you’re connected to the internet (using a Gigabit Ethernet cable is better than WiFi, which could have a large impact on speed), the hardware and software used, number of devices connected, time of day, and where the data is downloaded from. In really good conditions on Business Max Fibre, we expect you’ll get download speeds of 700-900Mbps and upload speeds of 400-450 Mbps.
• If we provide services to you over the UFB network you must:

(a) confirm that you have obtained your landlord’s consent (if you are not the property owner), to all works being undertaken at the property that may be required for you to receive the services as required by a Local Fibre Company (LFC); and

(b) agree to be bound by the LFC (End User) Terms. These are the applicable standard terms issued by each LFC (as amended from time to time). Depending on your region, these terms may be viewed at vodafone.co.nz.

• Installation must be completed by a professional Vodafone partner.