A woman working in a contact centre

Vodafone Cloud Contact Centres

Make your customer experience your competitive advantage

Secure, cloud-based Contact Centre solutions for New Zealand businesses.

In uncertain economic times, remaining relevant and competitive is top-of-mind for many New Zealand businesses. Markets are evolving to become more customer-centric, which means companies need a 360-degree view of their customer to enable a positive, proactive customer service experience
People working in a contact centre
People working in a contact centre
With digital connectivity at the very heart of everything we do, Vodafone brings the best of the world to your business. We have one of the largest dedicated Contact Centre teams in NZ specialising in the latest innovative cloud-based solutions.

Take advantage of our knowledge, network and expertise and create a unique, differentiated customer experience for your Contact Centre

Partnering with global heavyweights Amazon, Genesys and Verint, to name a few, we design and manage some of NZ’s most advanced, business-critical Contact Centres.

Why choose Vodafone Cloud Contact Centres?

Capability icon
Capability

A fully managed, end-to-end professional service with a range of solutions - from off the shelf products to highly customisable bespoke solutions.
Global Partners icon
Global Partners

Use our expertise, and that of our global partners to custom build your Contact Centre. Our solutions are powered by AWS and Genesys, to name a few.
One-stop-shop icon
One-stop-shop

From consulting and design to deployment and management, we make life simple and limit disruption with full-end-to-end advice and support.
100% cloud-first icon
100% cloud-first

There’s no physical infrastructure which means lightning fast deployment and no on-site maintenance. All backed by a New Zealand carrier.
Industry-leading experts icon
Industry-leading experts

New Zealand’s largest, dedicated Contact Centre practice, with over 30 experienced consultants all with years of industry experience.
Product Portfolio icon
Product Portfolio

Strong partner ecosystem which offers a comprehensive product offering including market-leading voice and authentication products.

We pride ourselves on the range of cloud-based solutions we offer. Utilising best-in-class partnerships, you’ll get the right solutions for your business. Find out more about two of our solutions below.

Vodafone Connect is a contact centre solution that runs on Amazon Web Services (AWS). The customisable, locally supported, cloud-based solution is designed to help organisations with customer contact and engagements, creating more personalised customer experiences at reduced costs. With Vodafone Connect you could save up to 40% over traditional contact centre solutions. Reference AWS.
AWS logo
cloud-based, flexible icon

A cloud-based, flexible consumption model with no on-site infrastructure to maintain.
Providing standardised customer engagement icon

Providing standardised customer engagement across all channels.
Enterprise-ready icon

Enterprise-ready contact centre features that are fully customisable.
Easy to use icon

Easy to use, configurable omni-channel reporting.
integrated customer support icon

Secure, reliable and fully integrated customer support from our Vodafone Managed Support Team in NZ.
Flexibility to respond to market icon

Flexibility to respond to market changes to meet seasonal or unpredictable demands.
An all-in-one, easy to use platform for all business sizes that helps manage customer service across all touchpoints including voice, email, chat, messaging and social. It simplifies the way you manage customer relationships, handling all your inbound and outbound interactions in a single tool.
Genesys Cloud logo Genesys Cloud logo
360-degree view icon

A 360-degree view of your customers delivers a more personalised experience.
No physical infrastructure icon

No physical infrastructure means lightning-fast deployment, backed by a New Zealand carrier.
Manages all critical systems icon

Manages all critical systems, both proactively and reactively, ensuring minimised redundancy risk.
Dial modes icon

Dial modes and campaign tactics that keep agents productive, costs low and contact rates high.
Workforce optimisation capabilities icon

Workforce optimisation capabilities include multichannel recording, quality management, performance monitoring and more.
Speech Enabled IVR icon

Speech Enabled IVR for setting up menus, out of the box keywords and robust multilingual support.
People working in a contact centre
People working in a contact centre
Play

New ways of working according to Kāinga Ora


See how Kāinga Ora’s rapid deployment of a virtual contact centre allowed them to continue to provide essential services during the COVID-19 pandemic.
Watch Now

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