Skip to content
 
 
 
 
 
 
 
 
 
 
 
 

Improve your contact centre productivity

Revolutionise your contact centre

Our contact centre solutions provide a range of leading capabilities to optimise your customer experience and improve the productivity of your contact centre teams

Contact centre agent smiling

Benefits

  •  Virtualise your contact centre and allow agents to work anywhere securely
  •  Reduce the cost of routine enquiries through automated speech and interactive voice recognition solutions
  •  Improve your productivity and reduce costs through workforce management solutions
  •  Field voice, email, web and social media communications simultaneously with multi channel routing
  •  Improve customer service with real-time reporting and call recording
contact centre team

Virtual team

Vodafone cloud contact centres use the very best contact centre technology deployed in shared infrastructure inside our data centres.

This allows you to access this technology for as many users as you like, anywhere across the country with no capital investment and operate everyone as a single virtual team.

Benefits

  •  Get the best technology and expertise on hand
  •  No capital investment
  •  Agents can be deployed anywhere
  •  Fully featured: virtual hold, monitoring and management tools, queuing in the cloud

How we can help

Vodafone have a range of highly skilled experts who can work with you to define the ideal solution for your business needs. A well designed Contact Centre will provide a great experience for your customers and improve staff engagement. Some of the solutions we can offer are:

  • Tollfreedom is a web-based tool that allows the self-provision of call routing
  • Genesys Call Center Pulse+ (CC Pulse+) enables your supervisory staff to monitor the real-time and historical performance of their virtual contact center
  • Genesys Interactive Insights is a web-based, interactive, historical reporting application
  • Genesys Configuration Manager allows administrators to create/modify agents and their skills and set other system configuration parameters
  • BCP IVR (control of Config Manager) is used for the emergency control of call flow
  • Virtual Hold provides customers with an optional call back rather than waiting in a long queue
  • Management of Email - routing of email to contact centre agents
  • Verint Impact 360 Workforce Optimisation Portal - manage the skills of the team and plan and optimise scheduling
Contact us
Contact us

Register your Interest

Please fill in the form below and one of our Ready Business specialists will contact you shortly

Error
Looks like something went wrong, please try again.

Please enter your details

{{vm.validationErrors['company']}}
{{vm.validationErrors['first_name']}}
{{vm.validationErrors['last_name']}}
{{vm.validationErrors['phone']}}
{{vm.validationErrors['email']}}
{{vm.validationErrors['employees']}}

Please select a preferred contact method

{{vm.validationErrors['Comments__c']}}
main_icn_24_7_support 360-view 4g main_icn_Accessories main_icn_Add_or_Plus main_icn_Apps arrow-left arrow-right market_icn_Battery bill-or-report-mid block blog-hi-dark broadband-device-hi-dark broadband-mid broadband-device business calendar market_icn_Minutes main_icn_Camera main_icn_Chat cherries-points main_icn_Chevron_down main_icn_Chevron_left main_icn_Chevron_right main_icn_Chevron_up clock-hi-dark main_icn_Clock_or_Timed main_icn_Close community-or-foundation-mid main_icn_Community_or_Foundation connectivity converged-proposition customer-care dashboard-hi dashboard-mid main_icn_Dashboard data-mid market_icn_Data_Sharing market_icn_Deals main_icn_Delete delivery main_icn_Dislike document-mid main_icn_Download main_icn_Edit entertainment-hi-dark error-circle error-simple main_icn_Social_Facebook main_icn_Filter main_icn_Filter social-google-plus help-hi_1 help home-02-hi info-circle infographic-hi-dark country-or-international-hi-dark landline-or-call-mid main_icn_Landline_or_Call main_icn_Like market_icn_LinkedIn location-hi main_icn_Location mail-new-hi-dark mail-read-hi-dark mail-new market_icn_Screen_size main_icn_Menu market_icn_SMS mobile-broadband mobile-hi-dark mobile-mid main_icn_Mobile my-vodafone-mid main_icn_My_Vodafone network-signal-hi-dark network-signal-hi network-signal-mid main_icn_Network_signal offer-badge-percent market_icn_Offer_badge main_icn_Pause payg-hi-dark payg-hi payg-mid main_icn_PAYG social-paypal main_icn_Photos pie-chart play-hi-dark main_icn_Play_circle main_icn_Play_arrow main_icn_Add_or_Plus print main_icn_Privacy 0_rating 5_rating main_icn_Ratings record-hi-dark refresh main_icn_Bill_or_Report main_icn_Reports return-product roaming-hi-dark roaming-mid main_icn_Roaming search-hi-dark main_icn_Search security-hi-dark security-hi security-mid main_icn_Security settings-hi-dark settings-hi share shopping-trolley shopping sim-mid main_icn_SIM market_icn_SIM_Swap social-facebook social-google-plus social-linkedin social-twitter social-youtube main_icn_Student tail [Converted] text-mid main_icn_Text thumbs-hi-dark tick main_icn_Tick_simple top-up-hi-dark top-up-hi top-up-mid main_icn_Top_up tv-hi-dark main_icn_TV main_icn_Social_Twitter users main_icn_Viewed market_icn_Vodafone_store voice-of-vodafone-alerts-mid voice-of-vodafone-alerts warning-hi-dark warning-hi-dark warning weight white-paper-mid country-or-international-mid market_icn_Multinational social-youtube
Close dialog