Our contact centre solutions provide a range of leading capabilities to optimise your customer experience and improve the productivity of your contact centre teams
No capital investment.
Improve customer service with real-time reporting and call recording.
Virtualise your contact centre and allow agents to work anywhere securely
Get the best technology and expertise on hand.
Reduce the cost of routine enquiries through automated speech and interactive voice recognition solutions.
Improve your productivity and reduce costs through workforce management solutions.
Talk to us today
To learn more about Vodafone Contact Centre solutions, contact your account manager
Vodafone has a range of highly skilled experts who can work with you to define the ideal solution for your business needs. A well designed Contact Centre will provide a great experience for your customers and improve staff engagement.
Some of the solutions we can offer:
is a web-based tool that allows the self-provision of call routing.
Genesys Call Center Pulse+
(CC Pulse+) enables your supervisory staff to monitor the real-time and historical performance of their virtual contact center.
Genesys Interactive Insights
is a web-based, interactive, historical reporting application.
Genesys Configuration Manager
allows administrators to create/modify agents and their skills and set other system configuration parameters.
(control of Config Manager) is used for the emergency control of call flow.
provides customers with an optional call back rather than waiting in a long queue.
Management of Email
routing of email to contact centre agents.
Verint Impact 360 Workforce Optimisation Portal
manage the skills of the team and plan and optimise scheduling.