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Improve your contact centre productivity

Revolutionise your contact centre

Our contact centre solutions provide a range of leading capabilities to optimise your customer experience and improve the productivity of your contact centre teams

Contact centre agent smiling


  •  Virtualise your contact centre and allow agents to work anywhere securely
  •  Reduce the cost of routine enquiries through automated speech and interactive voice recognition solutions
  •  Improve your productivity and reduce costs through workforce management solutions
  •  Field voice, email, web and social media communications simultaneously with multi channel routing
  •  Improve customer service with real-time reporting and call recording
contact centre team

Virtual team

Vodafone cloud contact centres use the very best contact centre technology deployed in shared infrastructure inside our data centres.

This allows you to access this technology for as many users as you like, anywhere across the country with no capital investment and operate everyone as a single virtual team.


  •  Get the best technology and expertise on hand
  •  No capital investment
  •  Agents can be deployed anywhere
  •  Fully featured: virtual hold, monitoring and management tools, queuing in the cloud

How we can help

Vodafone have a range of highly skilled experts who can work with you to define the ideal solution for your business needs. A well designed Contact Centre will provide a great experience for your customers and improve staff engagement. Some of the solutions we can offer are:

  • Tollfreedom is a web-based tool that allows the self-provision of call routing
  • Genesys Call Center Pulse+ (CC Pulse+) enables your supervisory staff to monitor the real-time and historical performance of their virtual contact center
  • Genesys Interactive Insights is a web-based, interactive, historical reporting application
  • Genesys Configuration Manager allows administrators to create/modify agents and their skills and set other system configuration parameters
  • BCP IVR (control of Config Manager) is used for the emergency control of call flow
  • Virtual Hold provides customers with an optional call back rather than waiting in a long queue
  • Management of Email - routing of email to contact centre agents
  • Verint Impact 360 Workforce Optimisation Portal - manage the skills of the team and plan and optimise scheduling
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