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Vodafone Cloud Contact Centres

Make your customer experience your competitive advantage

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Secure, cloud-based Contact Centre solutions for New Zealand businesses

With more customer-centric markets, your business needs a 360-degree view of your customers to enable a positive, proactive customer service experience.
People working in a contact centre
People working in a contact centre
With digital connectivity at the very heart of everything we do, Vodafone brings the best of the world to your business. We have one of the largest dedicated Contact Centre teams in New Zealand specialising in the latest innovative cloud-based solutions.

Partnering with global heavyweights Amazon, Genesys and Verint, to name a few, we design and manage some of NZ’s most advanced, business-critical Contact Centres.

Take advantage of our knowledge, network and expertise to create a unique, differentiated customer experience for your Contact Centre.

Why choose Vodafone Cloud Contact Centres?

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A fully managed, end-to-end professional service with a range of solutions - from off the shelf products to highly customisable bespoke solutions.
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Global Partners

Use our expertise, and that of our global partners to custom build your Contact Centre. Our solutions are powered by AWS and Genesys, to name a few.
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From consulting and design to deployment and management, we make life simple and limit disruption with full-end-to-end advice and support.
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100% cloud-first

There’s no physical infrastructure which means lightning fast deployment and no on-site maintenance. All backed by a New Zealand carrier.
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Industry-leading experts

New Zealand’s largest, dedicated Contact Centre practice, with over 30 experienced consultants all with years of industry experience.
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Product Portfolio

Strong partner ecosystem which offers a comprehensive product offering including market-leading voice and authentication products.

Vodafone Cloud Contact Centre Solutions

We pride ourselves on the range of cloud-based solutions we offer. With our best-in-class partnerships, you’ll get the right solutions for your business.
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Vodafone Connect is a contact centre solution that runs on Amazon Web Services (AWS). The customisable, locally supported, cloud-based solution is designed to help organisations with customer contact and engagements, creating more personalised customer experiences at reduced costs. With Vodafone Connect you could save up to 40% over traditional contact centre solutions.
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Easy to manage
A cloud-based, flexible consumption model with no on-site infrastructure to maintain.
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Improve customer experience
Providing standardised customer engagement across all channels.
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Scale for growth
Enterprise-ready contact centre features that are fully customisable.
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Comprehensive reporting
Easy to use, configurable omni-channel reporting.
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Local support
Secure, reliable and fully integrated customer support from our Vodafone Managed Support Team in NZ.
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Stay agile
Flexibility to respond to market changes to meet seasonal or unpredictable demands.
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An all-in-one, easy to use platform for all business sizes that helps manage customer service across all touchpoints including voice, email, chat, messaging and social. It simplifies the way you manage customer relationships, handling all your inbound and outbound interactions in a single tool.
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Understand your customers
A 360-degree view of your customers delivers a more personalised experience.
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Speedy deployment
No physical infrastructure means lightning-fast deployment, backed by a New Zealand carrier.
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Mitigate risks
Manages all critical systems, both proactively and reactively, ensuring minimised redundancy risk.
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Manage costs
Dial modes and campaign tactics that keep agents productive, costs low and contact rates high.
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Optimise performance
Workforce optimisation capabilities include multichannel recording, quality management, performance monitoring and more.
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Navigational flexibility
Speech Enabled IVR for setting up menus, out of the box keywords and robust multilingual support.
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Our experts can get you set up

Get in touch with our team

A man and woman talking in front of a laptop at a Vodafone Store
A man and woman talking in front of a laptop at a Vodafone Store
A man and woman talking in front of a laptop at a Vodafone Store
A man and woman talking in front of a laptop at a Vodafone Store

See how Waste Management has transformed the customer service experience with Vodafone Connect, powered by AWS.
Gary Boxall-Hunt, National Manager - Customer Experience
Gary Boxall-Hunt, National Manager - Customer Experience
Gary Boxall-Hunt, National Manager - Customer Experience
Gary Boxall-Hunt, National Manager - Customer Experience

See how PBT Express Freight Network has transformed their contact centre experience by introducing Vodafone Connect, powered by AWS.

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