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Check what broadband plans we offer at your place.
We'll recommend the best possible connection, based on your address.

Broadband FAQs

What is the 111 Contact Code?

The Commerce Commission's 111 Contact Code (“111 Code”) was created to ensure that Vulnerable Consumers have reasonable access to an appropriate means of calling 111 emergency services in the event of a power failure.

Newer home phone services such as voice calling over broadband, which rely on an active working broadband service, won’t work in the event of a power failure, without an independent power source. The 111 Code requires Telecommunication Service Providers to provide Vulnerable Consumers with an alternative solution to contact 111 in an emergency.
If you are receiving Vodafone household voice calling over broadband services over Fibre, HFC, VDSL, ADSL or Wireless technology and you, or someone you live with, do not have access to a traditional copper phone line, and is likely to need to contact 111 for health, safety or disability reasons and, you do not have the means to do so during a power failure, please read the information below and fill out a Vulnerable Consumers Application form.

If you qualify, Vodafone will provide you with an alternative means of contacting 111 in the event of a power failure, free of charge.

What is the difference between ADSL, VDSL, Fibre, HFC and Wireless broadband?

The difference between these broadband technologies is speed and the method of delivery.

ADSL stands for 'Asymmetric Digital Subscriber Line', and it uses the copper network from Chorus. ADSL is ideal for basic internet activities like web browsing, email and online banking.

VDSL is faster than ADSL, but it is not as fast as Fibre. VDSL lets you enjoy better HD video streaming and sharper online video chats, when compared to ADSL.

HFC is faster than both ADSL and VDSL. HFC is a Vodafone's hybrid fibre coaxial network, that uses world-leading DOCSIS 3.1 technology to deliver high speed data.

Fibre Broadband is faster than ADSL and faster than VDSL. Fibre broadband delivers your data over fibre optic cables, much faster than other technologies. Fibre is now the most common type of broadband connection.

Wireless Broadband is delivered over our 4G mobile network or our 5G mobile network. The modem comes with a SIM card pre-installed, making it very easy to set up.

What is Naked Broadband?

Naked broadband is an internet connection without a home phone and is available with ADSL, VDSL, Fibre, HFC and Home Wireless Broadband plans.

What's the process for getting Fibre installed?

If you don't have fibre already installed, start by signing up to a broadband plan with our Address Checker. This lets you know whether fibre broadband is available at your address.
Once you've signed up for fibre, you can book an appointment to meet with our technician at your install address.
They will assess the property and explain to you what is involved. They will confirm whether you need a neighbours' consent before proceeding.

Next, our broadband team will set up the fibre connection outside your house, your development, or your apartment complex.

Then, you'll arrange a date for the line to be connected inside your home. You will need to be available for this part of the process.

These installation steps can all happen quickly, in one day, or it may take more than one visit, simply depending on what is required.

How much data do I need?

Your data usage can be decided by two factors – the number of broadband-connected devices in your home and the type of content that will be consumed on them.

If you have multiple devices, then an unlimited data plan would suit you best. That helps each device get enough data, especially if those devices are used to stream video content.

Think about the various devices you have that connect to the internet. You might have an iPad, a Playstation, an Apple TV, an Xbox, a HomePod, and security cameras.

Even if you have a small number of devices, but you stream a lot of high definition video, a broadband plan with higher data limits, or an unlimited plan would suit you too.

If you want to get a more detailed breakup of how much data you’ll need per month, try this handy data calculator from Chorus: https://www.chorus.co.nz/data-calculator#/

Will broadband affect my monitored alarms?

Fibre broadband can be used with monitored alarms, but fibre won't work during a power outage. That means that your alarm may not working if the power fails.

Some alarm models aren't compatible with fibre broadband. Before you install fibre broadband, please check with your alarm supplier or manufacturer, whether you need to upgrade your alarm model.

Monitored alarms are, unfortunately, not compatible with our Wireless Broadband.

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