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Voice calling over broadband

VDSL Broadband and Home Phone now comes with voice calling over broadband, instead of calls over a copper line.

What is voice calling over broadband?

What is voice calling over broadband?

Voice calling over broadband is the latest in phone line technology. It turns the old analogue voice signal into digital, which is then transmitted over the internet. We’re upgrading to this in preparation for future voice calling functionality. It will enable richer features and functionality over time.

What is different?

What is different?

(1) Once your broadband is connected you’ll now need to plug your home phone directly into your Vodafone supplied modem instead of the wall phone jack. Non-Vodafone modems will not work.

(2) If you use more than one phone in your home, you will need to use a DECT phone (Digitally Enhanced Cordless Telephone) because your copper jack points will no longer work. Most customers already have DECT phones but if you don’t, you can purchase one from your local electronics retailer such as Harvey Norman, Noel Leeming or The Warehouse. Remember to plug the main base station into the back of the modem.

Voice calling over broadband requires mains power and broadband coverage to operate. If power is not available (e.g. during a power outage) broadband and any services which run over it, including voice calling or calls to Emergency 111 services may stop working unless you have battery backup in your home.

Important heads up!

If you have a monitored home alarm or medical alarm, you’ll need to check with your alarm company whether your alarm needs to be upgraded (or reset) from one that uses old copper lines to one that will work over mobile or broadband. Your alarm company will be able to advise whether there may be a cost to do this.

Other services that require a traditional fixed phone line to work, such as fax machines or the interactive features of Sky Digital are currently incompatible with voice calling over broadband. You will now need to go online rather than use the remote to purchase Sky Pay Per View events and Sky On Demand Movies.

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