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 Fast Broadband - VDSL

Faster broadband means you'll get a better online experience

VDSL is faster than ADSL broadband

  • VDSL is typically faster than ADSL broadband
  • Enjoy up to 15-100Mbps download speeds and upload speeds up to 5-30Mbps
  • VDSL is available in 80% of New Zealand homes
  • Installation is currently quicker and easier than UFB, but UFB is currently the best broadband connection available in NZ
  • Enjoy better HD video streaming and sharper Skype video chats compared to ADSL
  • If you want faster speeds and UFB is not available where you live, then VDSL is for you

Terms and conditions


Broadband

  • We cannot guarantee the availability of broadband services to you until the services are connected
  • Your broadband speed will vary depending on a number of factors including NZ and overseas networks, your modem and computer technology including wifi capability, internal home wiring, other environmental factors, and how many other people are using it at the time
  • Uploads and downloads count towards your monthly allowance
  • Broadband is not available everywhere, and only particular types of broadband services may be available in some areas
  • Services that require a fixed phone line to work, such as monitored alarms, faxes, medical alerts, the interactive features of SKY digital or PABXs are incompatible with Naked broadband and Voice calling over broadband
  • Non-standard connection fees may apply

Phone

  • Connection fees may apply

Voice calling over broadband

  • VDSL Broadband and Home Phone now comes with voice calling over broadband, instead of calls over a copper line.
  • Voice calling over broadband is the latest in phone line technology. It turns the old analogue voice signal into digital, which is then transmitted over the internet. We’re upgrading to this in preparation for future voice calling functionality. It will enable richer features and functionality over time, and it will also provide improved call clarity when you call someone who has the same technology in place at their end.
  • Once your broadband is connected you’ll now need to plug your home phone directly into your Vodafone supplied modem instead of the wall phone jack. Non-Vodafone modems will not work. 
  • If you use more than one phone in your home, you will need to use a DECT phone (Digitally Enhanced Cordless Telephone) because your copper jack points will no longer work. Most customers already have DECT phones but if you don’t, you can purchase one from your local electronics retailer such as Harvey Norman, Noel Leeming or The Warehouse. Remember to plug the main base station into the back of the modem.
  • Voice calling over broadband requires mains power and broadband coverage to operate. If power is not available (e.g. during a power outage) broadband and any services which run over it, including voice calling or calls to Emergency 111 services may stop working unless you have battery backup in your home.
  • If you have a monitored home alarm or medical alarm, you’ll need to check with your alarm company whether your alarm needs to be upgraded (or reset) from one that uses old copper lines to one that will work over mobile or broadband. Your alarm company will be able to advise whether there may be a cost to do this.
  • Other services that require a traditional fixed phone line to work, such as fax machines or the interactive features of Sky Digital are currently incompatible with voice calling over broadband. You will now need to go online rather than use the remote to purchase Sky Pay Per View events and Sky On Demand Movies.
  • Find out more info including FAQs, about our voice calling over broadband changes.

 

SKY TV

  • To access high definition content you will need a high definition capable TV,  have subscribed to SKY channels that include HD content, and have a HD Ticket - $9.99 per month (per household). Non-standard connection fees may apply

Offer summaries

Important things to know 
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VDSL Broadband with home phone

VDSL uses the fibre network to deliver broadband to a cabinet near your home and then uses the copper network to deliver the internet from the cabinet to your home. VDSL can be bundled with a home phone.

  • VDSL is a mix of fibre and copper
  • 3x faster than standard broadband with better upload speeds
  • Ideal for steaming HD TV, video calling and uploading files
  • Spend less time waiting for content to buffer compared to ADSL
  • Available at 80% of homes across NZ

VDSL now comes with voice calling over broadband. Find out more.

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VDSL Naked Broadband

VDSL uses the fibre network to deliver broadband to a cabinet near your home and then uses the copper network to deliver the internet from the cabinet to your home.  If you just want faster speeds without a home phone, you should get our VDSL Naked Broadband plan.

  • VDSL is a mix of fibre and copper
  • 3x faster than standard broadband with better upload speeds
  • Ideal for steaming HD TV, video calling and uploading files
  • Spend less time waiting for content to buffer compared to ADSL
  • Available at 80% of homes across NZ


 

Call us to find out more on VDSL

Additional information

Before you buy

New customers, to sign up you'll need:

  • A valid New Zealand driver’s licence OR
  • A copy of your New Zealand passport* OR
  • A copy of your international passport, plus a copy of your residency visa, which must be valid for the duration of the plan's term.*
  • You must be over 18 years of age to sign up.

*Can be supplied in PDF, JPEG, GIF, JPG or PNG format.

You may also need the following:

  • Current account details or a bill from our current provider if you’re transferring your service from another provider
  • SKY account details or recent SKY bill if you want to transfer your SKY services to Vodafone
  • Your Vodafone mobile phone - if you're taking the On Account mobile calling discount. During the sign up process we will TXT you a validation code that you’ll need to enter to confirm your eligibility.
  • If you're just switching your phone line over to Vodafone and have broadband with another provider, your broadband may be disconnected when your phone line is moved to us. If you're signing up to one of our naked broadband plans and you have an existing phone line that you use for your home phone calling connected with another provider, this will be disconnected
  • Your previous address - if you’ve only lived at your current address for less than a year
  • Consent from your landlord - if you’re renting and want Ultra Fast Broadband, and your address is eligible
  • Your credit card details if you want to set up your account to be paid by credit card each month

Already a Vodafone fixed line and broadband customer?

You can add to or change your services in My Vodafone – or call us on 0800 438 448.

Broadband and installation

About broadband

  • Your broadband speed will vary depending on a number of factors including NZ and overseas networks, your modem and computer technology including WiFi capability, internal home wiring, other environmental factors, and how many other people are using it at the time. Uploads and downloads count towards your monthly allowance
  • If you’re switching to Vodafone your existing provider may charge you an early termination fee
  • If you have a security alarm, there is a possibility the alarm may not work with your connection type
  • A wireless modem and standard broadband connection offer is available if you’re new to Vodafone and sign up to an eligible plan for 12 months (modem postage and handling fee applies)
  • Broadband is not available everywhere, and only particular types of broadband services may be available in some areas
  • We cannot guarantee the availability of broadband services to you until the services are connected
  • Your data allowance: When you reach the end of your plan’s data allowance, you will be charged the excess rate of $2 per gigabyte, or part thereof. Subject to change during the fixed term of your contract.

Broadband speeds

Fast (ADSL): Standard broadband service, with theoretical speed of up to 24Mbps download, 1Mbps upload
Faster (VDSL):  Up to 70Mbps download, 10Mbps upload
Fastest (fibre):
Ultra Fast 30 – up to 30 Mbps download, 10 Mbps upload 
Ultra Fast 100 – up to 100 Mbps download, 20 Mbps upload
Ultra Fast 200 – up to 200 Mbps download, 20 Mbps upload
Fastest (cable):
FibreX 50 – up to 50 Mbps download, 2 Mbps upload
FibreX 100/10 – up to 100 Mbps download, 10 Mbps upload

Early termination fee & notice period

  • If your broadband service is disconnected prior to the completion of the minimum contract period, you will be charged an early termination fee of $199. Other early termination fees may apply for other services
  • One month’s minimum notice, or any lesser notice period agreed between us, applies to all Vodafone Broadband plans

On Account mobile discount

  • A $10 monthly discount applies to your broadband package  when it is linked to an eligible Vodafone On Account mobile calling plan, which you or an employer pays for
  • Eligible plans do not include Prepay, Mobile Broadband, Mobile data, TXT only, Free2Call, Biz Mobile, Biz Data, Invitation Mobile GSM and Free Access plans
  • You can only have one On Account mobile calling plan monthly discount per broadband plan
  • If you have an existing 12 month term discount of $10 per month it will automatically be replaced by the On Account mobile calling plan discount if you link your mobile number. You can only have one of these $10 discounts per broadband plan
  • To receive the discounted monthly pricing for your home broadband plan, you have to have followed the process to link and validate your On Account mobile calling plan to your home broadband plan and remain on a validated On Account mobile calling plan
  • Each validated On Account phone number may only be registered against one home broadband plan to receive the monthly discount
  • The discount will cease to apply if you no longer have an eligible On Account mobile calling plan with Vodafone

Set up fees

VDSL

  • Free modem and standard broadband connection if you’re new to Vodafone and sign up to an eligible plan for 12 months ($14.95 modem postage and handling fee applies).
  • If you choose not to sign up to a 12 month contract, a VDSL standard broadband connection and wiring fee will apply. A $149 charge will also apply for the VDSL modem. Modem postage and handling fee of $14.95 applies.
  • Additional charges may apply for non-standard VDSL connections

Fibre/cable

  • Free use of a modem and standard broadband connection if you’re new to Vodafone and sign up to an eligible plan for 12 months ($14.95 modem postage and handling fee applies).s.
  • If you choose not to sign up to a 12 month contract, a standard fibre/cable connection and wiring fee will apply. For fibre connections, a charge will also apply for the Vodafone HomeHub modem. Modem postage and handling fee of $14.95 applies (not applicable for cable).

Additional fibre information

  • The standard fibre connection includes delivering the fibre strand from the street to your home (up to 200 metres), installing the Optical Network Terminal (ONT) and the wireless router (next to each other), and rewiring your home to be powered by fibre
  • A cancellation fee may apply if you fail to consent to the actual work required for installation or fail to provide access to your premises to install equipment
  • If your fibre connection is not a standard installation, full details of the work required to connect your home will be determined and discussed with you on the installation date.  If any additional external or internal wiring, or home networking is required, the costs involved will be discussed with you at the time of installation. You can choose whether to proceed and pay these additional costs.  If you do not accept these additional costs you may cancel your order by advising the installation technician at the time of installation

ADSL installation

In most cases it’s very easy to install an ADSL connection. Simply follow the installation instructions we’ve included with your modem on your connection date, and you're done. However, in some instances, you may require a Connection and Wiring option, which will need a visit from a technician if:

  • You have more than 5 phone lines in use
  • You have a monitored home alarm
  • You use the interactive facilities on SKY Digital
  • You use a PABX phone system

Please note: Even if none of these instances apply to you there is a chance that you may be required to have Connection and Wiring done.

VDSL installation

  • We will send you a new VDSL modem and provide the relevant information you need to self-install the modem and set up your new VDSL connection from Vodafone.

Download the Vodafone Ultra Hub Quick Start Guide (PDF)
 

Optimising your connection

Deterioration of copper lines can result in signal loss and impact the reliability of the connection. VDSL uses Dynamic Line Management to tailor the speed of your connection to the quality of your copper line. Over the first week to 10 days we’ll fine-tune the speed and the quality of your connection. During this time avoid turning off or rebooting your modem as it will interrupt the optimisation process and prevent you from getting the best speed possible.

 

Home phone

Set up fees

  • A $52.10 phone connection fee applies if you’re connecting a copper phone line that has previously been working but isn’t active. For a brand new connection using a copper phone line, a $52.10 installation fee and additional installation charges apply (price on application)

Additional charges

  • Phone features are an additional monthly charge to your home phone monthly fee
  • The monthly fee for phone Add-Ons is charged in advance. If you cancel any of these services part way through the month you will still be billed to the end of the month
  • There is a minimum charge of one minute for all fixed line calls. After that, your call will be rounded up and charged by the minute
  • Audio conferencing and calls to destinations not included in your calling plan will also be charged at the per minute rates of your calling plan
  • If you dial 059 or 0161 to access Telecom's network before making a call from your Vodafone home phone you'll be charged at Telecom's retail rates
  • 018 and 0900 and other special numbers are also not included in your calling plan and will be charged in addition to your calling plan
  • If you dial an area code before a local call, those calls will then be charged at national call rates

ADSL/VDSL (copper) calling rates

  • Calls to national landlines are $0.26 per minute, capped at $2.50 for up to two hours. Calls in excess of the two hour per call cap will be charged at $0.26 per minute
  • Calls to national mobiles are $0.39 per minute
  • Residential line to national directory (up to two enquiries per call)  $0.64 per call
  • Direct connect from a landline (Push 1 to Direct Connect with an 018 call $0.42 per call
  • International directory assistance calls (up to two enquires per call) $1.93 per call
  • 0900 call costs vary - check with 0900 provider first
  • Inmarsat satellite calls $12.66 per minute*
  • Iriduim satellite calls $12.27 per minute*
  • Check out the full list of calling rates for all destinations

*Calling rates are subject to change and may vary between satellite prefix numbers.
 

UFB fibre, cable home phone, VDSL (calling over broadband) calling rates

  • National calls $0.26 per minute $3.00 capped call rate (up to 2 hours). Calls in excess of the two hour per call cap will be charged at $0.25 per minute
  • Calls to national mobiles are $0.39 per minute
  • See our international calling rates 

*Calling rates are subject to change and may vary between satellite prefix numbers

BestMates for home phone

  • BestMates for home phone lets you nominate 5 numbers to call as much as you like (up to 2 hours each call) from your Vodafone home phone
  • You can add numbers or change your nominated numbers at any time after signup
  • Calls over 2 hours will be charged at 26c per minute for NZ landlines or 39c per minute for NZ mobiles
  • Your nominated numbers can be any NZ landline or NZ mobile number. International phone numbers, special numbers (such as a 0900 or 0800 number) or short codes are excluded
  • If you want to change your nominated numbers, you can do this at any time, although you can only change each nominated number once per month
  • You can give each of your nominated numbers a unique label description or nickname (eg. Mum, Friend, Sister, Boyfriend) so that you can easily identify each number belongs to. You can add, edit or remove a nickname label as often as you like
  • BestMates for home phone is available for $6 with the 80GB data and home phone plan, or included at no cost with Unlimited data and home phone plans
  • When you purchase BestMates for home phone as a chargeable Add-On you must nominate at least one number at the time of signup
  • If you have existing active Talk 0 numbers on your account and add BestMates for home phone you will be asked if you would like to transfer those numbers to the BestMates for home phone add-on. We'll automatically close your Talk 0 plan for you if you choose to transfer the number to BestMates for home phone. If you decide to keep your Talk 0 plans these will be charged at $6 per Talk 0 plan per month

Add to your plan

ADSL/VDSL (copper)

  • Talk plans for an unlimited number of calls to selected destinations for a set monthly cost
  • Phone features like Voicemail, Caller Display or Call waiting for a small additional monthly cost

 

TV

SKY with Vodafone (available with ADSL or VDSL)

  • Access to the same services and same retail prices as SKY direct
  • Free use of MY SKY HDi every month (normally $15 per month ).  To access high definition content you will need a high definition capable TV, have subscribed to SKY channels that include HD content, and have a HD Ticket - $9.99 per month (per household)
  • An additional installation fee may apply if you opt to take multiroom
  • Charges for other SKY products and services still apply
  • Standard  Early Termination Charges apply (see SKY with Vodafone for details of these charges)

Vodafone TV (available with fibre or cable)

SKY

  • SKY Basic HD plus access to 36 channels of pay-per-view Vodafone movies
  • Free Use of Vodafone TV Recorder (normally $15 per month)
  • HD included at no extra cost (normally $9.99 per month). To access high definition content you will need a high definition capable TV, have subscribed to SKY Basic and the SKY channels that include HD content. TV One, TV2, TV3 in HD come standard on the Vodafone TV Digital Recorder
  • Free standard installation for a limited time. 12 month term applies
  • Charges for other SKY products and services still apply

Find out more about Vodafone TV

Vodafone TV Recorder

  • The Vodafone TV Digital Recorder remains the property of Vodafone and is for the customers use only
  • A $399 charge may be applied if the TV Digital Recorder is unreturned to Vodafone or damaged beyond reuse

Why choose Vodafone?

Vodafone Always Connected.

If you have your home broadband with Vodafone and one of our latest mobile plans, we’re making sure you and your family stay connected

Vodafone Fantastic Fridays.

Get rewarded any day of the week - cheap movie tickets, music and sports tickets and a whole lot more. Thanks for being with Vodafone!

Vodafone Ninjas - Masters of Tech.

Talk to our Ninjas in store, online or over the phone. They're ace at answering questions and walking you through tricky tech stuff.

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