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Ultra Fast Broadband - FibreX

Superfast, reliable broadband

What is Vodafone FibreX?

Vodafone FibreX is a fantastic new way to connect ultra fast broadband to your home over Vodafone's hybrid fibre coaxial copper network which has been upgraded using world-leading DOCSIS 3.1 technology.

With Vodafone FibreX you can stream HD videos, listen to your favourite music and download large files or games, even while the kids are watching HD On Demand TV, all at the same time!

What's more, you'll never have to worry about running out of data because all FibreX plans come with Unlimited Broadband data.

What speed will I get?

The FibreX Max plan is the fastest connection available on Vodafone’s superfast Gigabit network. But, “Gigabit” describes the network speed capability, and not the actual speed you will experience.

Actual user speeds will vary and are affected by various factors including how you’re connected to the internet (using a Gigabit Ethernet cable is better than WiFi, which could have a large impact on speed), the hardware and software used, number of devices connected, time of day, and where the data is downloaded from. In really good conditions, we expect you’ll get download speeds of up to 700-900 Mbps and upload speeds of up to 90-95 Mbps.

3 day install offer or $100 credit

at eligible address only

Promo graphic: From $99.99 per month. 24 month term with an eligible On Account mobile.

Superfast Gigabit network

Customers at eligible addressess (those in a FibreX area with an intact (pre-cabled) home), will be able to enjoy all the benefits of superfast FibreX with minimal waiting, with our 3 day install or $100 credit offer. We will have you up and running with FibreX in just 3 working days, or we'll give your a $100 credit if you're not installed in that time.

Available in parts of Wellington, Kapiti and Christchurch. View terms

Vodafone FibreX not available everywhere. Customers at eligible addresses will get an install in 3 working days, or a $100 credit if not installed in time. Network speed capability exceeds user speed capability. Actual user speeds will vary. Traffic management policy, residential use and terms apply to Unlimited Broadband data. $10 extra per month without an eligible On Account mobile. Non-standard installation charges may apply.

Check if you're eligible to get FibreX in your area

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Enjoy the full in-home set up experience

Sit back and relax while we set up your broadband, home phone and Vodafone TV
Icon: Broadband modem.

Broadband

Our technicians will set-up and configure your FibreX modem & HomeHub. They'll also show you how to connect all your devices to your new Wi-Fi network.

Icon: Home phone.

Home phone

If you choose a broadband and home phone plan, our technicians will connect your home phone and walk you through each feature such as voicemail, call waiting and more.

Icon: Vodafone TV.

Vodafone TV

Our technicians will install your Vodafone TV set-top box and connect your TV services. They will also walk you through each function and feature of the remote control, TV viewing, EPG, recording, trick play, purchasing and the planner menu.

Vodafone FibreX

  • Vodafone FibreX is not available everywhere.  It is only available in parts of Wellington, Christchurch and Kapiti. Please refer to our address checker
  • Gigabit network speed capability exceeds user speed capability. Actual user speeds will vary and are affected by various factors including how you’re connected to the internet (using a Gigabit Ethernet cable is better than WiFi, which could have a large impact on speed), the hardware and software used, number of devices connected, time of day, and where the data is downloaded from. In really good conditions, we expect you’ll get download speeds of up to 700-900 Mbps and upload speeds of up to 90-95 Mbps
  • Customers at eligible addresses will get an install in 3 working days, or a $100 credit if not installed in that time
  • Traffic management policy, residential use and terms apply to Unlimited Broadband data. 3 day install terms apply
  • Early termination fees apply
  • Consumer Terms and Conditions, Residential Broadband, TV and Fixed Line Terms and Conditions, Unlimited Broadband Terms and Conditions will apply

Broadband

  • If you’re switching to Vodafone your existing provider may charge you an early termination fee
  • Free use of a Vodafone FibreX modem and HomeHub, and standard broadband connection and wiring offer is available when you choose a contract term
  • Non-standard installation charges may apply

Vodafone TV

  • Vodafone TV is not available everywhere
  • Free use of Vodafone TV Recorder with FibreX plans. The Vodafone TV Recorder remains the property of Vodafone
  • To access high definition content you will need a high definition capable TV, have Freeview|HD, or have subscribed to SKY Basic and the SKY channels that include HD content
  • TV One, TV2, TV3 in HD come standard on the Vodafone TV Digital Recorder. The SKY TV HD ticket is included - normally $9.99 per month (per household)

SKY TV

  • To access high definition content you will need a high definition capable TV,  have subscribed to SKY channels that include HD content, and have a HD Ticket - $9.99 per month (per household). No joining fee for SKY standard domestic install for new to SKY customers


Static IPs on FibreX update - November 2016

The recently upgraded Vodafone FibreX 1GB network uses Dynamic IP addresses by default, which differs from how most legacy cable plans were treated in the past (with a standard static IP address).

Most residential users can use Dynamic IP addresses (DHCP). However if a customer wishes to purchase a static IP address then they can do for $4.99 per month. 

What is an IP address? IP stands for Internet Protocol. It’s a unique number that’s assigned to your computer to let your internet service provider know where it is (think of it as a street address, but for your computer). There are two types of IP addresses:

Static IP - your IP address remains the same every time your computer logs on to the internet.

Dynamic IP - a new IP address is assigned by the network every time you log on. This is done so every time you log off the internet, the IP you were using can go back into the pool of available IPs and be assigned to another user to prevent congestion on the network.

Dynamic IP addresses are now the most commonly used IP method for all broadband networks.

Static vs. Dynamic IP addresses - While Static IPs can be useful in some cases, but are not needed for you to enjoy an uninterrupted and fast internet experience.

If you use your computer to connect to the internet for any of the following reasons, you don't need a static IP:

  • Browsing the internet. This includes browsing video-based websites like YouTube
  • Sending and receiving emails
  • Downloading or uploading files. This includes using online storage such as Google Drive or OneDrive and File Transfer Protocol (FTP) services like WeTransfer
  • Chatting via instant messaging services 
  • Running a FTP server which doesn't allow other users to connect to your server or an intranet-based server which is only visible and accessible to specific users and not any other internet user

Do I need a Static IP Address? While most home users don't need a static IP, there are a few exceptions.

  • If you are running a server connected to the internet. This could be a web server, an email server, a File Transfer Protocol (FTP) server or a Domain Name System (DNS) server.
  • In each of these cases, you need other computers to be able to find your computer easily, every single time they log onto the internet. A static IP eliminates any confusion and ensures a quick and hassle-free connection. It also allows you to access your server remotely, from another computer, via the internet. Another reason to have a static IP is for licensing requirements. For instance, if you have a Financial Terminal set up to your computer or if you use a licensed application which needs to be monitored at all times.
  • A static IP is also needed if you run IP-PBX or any similar system which is designed to receive high quality audio and video.

For technical support, or if you have any other questions, please contact us by phone or email.

Important things to know 

Call us about FibreX

If you're eager to get your home setup for Ultra Fast Broadband, call us today

Why choose Vodafone?

Vodafone Always Connected.

If you have your home broadband with Vodafone and one of our latest mobile plans, we’re making sure you and your family stay connected

Vodafone Fantastic Fridays.

Get rewarded any day of the week - cheap movie tickets, music and sports tickets and a whole lot more. Thanks for being with Vodafone!

Vodafone Ninjas - Masters of Tech.

Talk to our Ninjas in store, online or over the phone. They're ace at answering questions and walking you through tricky tech stuff.

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