New Zealand is currently at alert level 4, fibre installation companies (e.g. Chorus) are not able to make non-essential in-home technician visits. Fibre faults, medical services and new to broadband connections are being prioritised. This is what you need to know:
Upgrading to fibre? – Your order is likely to be delayed until further notice. We recommend trying our super-fast wireless broadband as an alternative.
Connecting to Wireless Broadband? - We’ve seen increased demand for this product, please bear with us as we work to get your new wireless broadband connection out to you as soon as possible
Switching to ADSL/VDSL/Fibre? – In most cases an in-home technician is not required so your order will progress as normal. If an in-home technician visit is required, your order is likely to be delayed until further notice.
New to broadband? – Your order will be prioritised and will be fulfilled within our standard timeframes.
Thank you for your patience at this time. Stay safe New Zealand
If you have any further questions we recommend using a digital way of contacting us if you can. Digital ways to contact us include: My Vodafone app, Online chatbot TOBi, website help and online shop. Our social media care team is available between 8am-9pm every day, on Facebook, LinkedIn, Instagram and Twitter.
Our teams are working hard to respond to all customers queries but please bear in mind you may face an extended wait/response time from our teams.