Broadband refunds

Our stores are operating under the Covid-19 Protection Framework protocols at all traffic light settings. You can also buy online, call or chat with us.

TXT/SMS scams that infect mobile phones with a virus are ongoing, so please be vigilant. If you receive any suspicious messages, don’t click links or download any apps/updates. Read more about Flubot.
Personal Broadband Broadband refunds

How do I get my refund from Vodafone?

We’ve recently contacted a number of our former Broadband customers to let them know we owe them a refund. If you’ve received an email or letter from Vodafone please email us at with your bank account details, your name and your old Vodafone account number.

We’ve included your account number on the email and letter we’ve sent to you. If you’d rather not send us your bank account details by email, you’re welcome to call us instead on 0800 438 448 and say it’s for a 30 Day Refund.

Have your account details handy and we’ll sort out the rest. Once we’ve received and verified your details we will arrange the refund to go into your bank account within 30 days.

Things to know: - You’ll need to supply a New Zealand bank account number. Unfortunately we’re unable to process the refunds onto credit cards or overseas bank accounts. - If you’d prefer for us to donate it to a charity just let us know when you email or call us.

WEB main_icn_Menu main_icn_Close

Customer Impacting Events

Mobile ›
Excellent Very Good Good Fair Low No Connection
Landline & Broadband ›
Excellent Very Good Good Fair Low No Connection
main_icn_Play_arrow main_icn_Chevron_down main_icn_Chevron_right main_icn_Chevron_left main_icn_Chevron_up
WEB main_icn_Menu main_icn_Close

Internet Explorer Not Supported

Please note that we do not support Internet Explorer. For optimal browsing we recommend Chrome, Safari, or Firefox.