Skip to content
 
 
 
 
 
 
 
 
 
 
 
 

Moving house

It's easy to move your services

Home phone

Home phone

Broadband

Broadband

TV icon

VodafoneTV

Moving your services with our dedicated move house team

Please let us know as soon as possible at least two weeks before you move

Call us on 0800 836 683

Call us

Give us a call between 8am to 8pm, Monday - Friday or between 8am to 6pm on Saturday - Sunday.

 

Moving Home?

Move your broadband, home phone and TV services

Fill in your details below or call us on 0800 836 683

Unable to submit
Please try again
Thank you
We will process this in the next 48 hours

Contact information

Please select an option
First name is required
First name is invalid
Last name is required
Last name is invalid
Preferred contact number is required
Preferred contact number is invalid
Email address is required
Email address is invalid
Your Vodafone username is required
Vodafone account number is required
Vodafone account number is invalid

Your Vodafone username and account number can be found on your Vodafone fixed line and broadband bill

You need to be the account holder or authorised person to submit this form

Enter your new address

Number is required
Street name is required
Street name is invalid
Suburb is required
Suburb is invalid
City is required
City is invalid

VodafoneTV

Moving date

Please enter your moving date

Please allow 10 workings days for a transfer

Contact method

Please choose if you want to be contacted by phone or email. We will contact you back by email within the next 48 hours or phone sometime between 8am to 8pm, Monday to Friday or between 8am to 6pm on Saturday and Sunday.

Please select an option
Please select an option

Sign up online

Sign up online

If you’re looking to switch your services to Vodafone you can sign up for one of our broadband plans online.

Call us on 0800 836 683

Call us

Or just call us on the number below and we’ll help you switch

 

FAQ

How much notice do I need to give you before I move?

To ensure everything goes smoothly and your services are working when you need them please let us know at least two weeks before you move. If you can give us more than two weeks’ notice then even better!

How long will it take to connect the service at my new home?

It can take up to two weeks so to ensure everything goes smoothly and your services are working when you need them we need as much notice as possible. Please let us know at least two weeks before you move.

If for some reason things get delayed don’t worry, we’ve got you covered. With our Always Connected promise we can add enough mobile data to an eligible Vodafone mobile, so everyone in your house stays connected while we get things sorted.

Do I take my Vodafone modem and VodafoneTV box with me?

Yes, you should take your modem and VodafoneTV box with you, as well as the power cables for these. Don’t forget your remote!

If you have fibre at your old house then you will have an ONT. This is the box where the fibre comes into the house from outside. Please do not take the ONT or its power cable when you move. The Local Fibre Company will need these to connect the new people that move in.

Do I need to be there when you connect the service at my new home?

There are times when you will need to be on site in order for us to complete your connection:

  • Where a full installation is required it is important who is on site is 18 years or older
  • When you are connecting to Fibre and it is the first time fibre has been connected at that property
  • When you are moving to a property with UltraFast HFC broadband.

We’ll let you know in advance if you need to be onsite.

How much will it cost?

If you’re already with Vodafone then it’s usually free to move your services to your new home.

Every now and then additional charges may apply for non-standard connections (e.g. if cable needs to be laid from the road to the house), but we’ll let you know in advance if that’s the case

Why choose Vodafone?

Vodafone Always Connected.

If you have your home broadband with Vodafone and one of our eligible mobile plans, we’re making sure you and your family stay connected

Vodafone Rewards

Get rewarded any day of the week - cheap movie tickets, music and sports tickets and a whole lot more. Thanks for being with Vodafone!

Vodafone Ninjas - Masters of Tech.

Talk to our Ninjas in store, online or over the phone. They're ace at answering questions and walking you through tricky tech stuff.

main_icn_24_7_support 360-view 4g main_icn_Accessories main_icn_Add_or_Plus main_icn_Apps arrow-left arrow-right market_icn_Battery bill-or-report-mid block blog-hi-dark broadband-device-hi-dark broadband-mid broadband-device business calendar market_icn_Minutes main_icn_Camera main_icn_Chat cherries-points main_icn_Chevron_down main_icn_Chevron_left main_icn_Chevron_right main_icn_Chevron_up clock-hi-dark main_icn_Clock_or_Timed main_icn_Close community-or-foundation-mid main_icn_Community_or_Foundation connectivity converged-proposition customer-care dashboard-hi dashboard-mid main_icn_Dashboard data-mid market_icn_Data_Sharing market_icn_Deals main_icn_Delete delivery main_icn_Dislike document-mid main_icn_Download main_icn_Edit entertainment-hi-dark error-circle error-simple main_icn_Social_Facebook main_icn_Filter main_icn_Filter social-google-plus help-hi_1 help home-02-hi info-circle infographic-hi-dark country-or-international-hi-dark landline-or-call-mid main_icn_Landline_or_Call main_icn_Like market_icn_LinkedIn location-hi main_icn_Location mail-new-hi-dark mail-read-hi-dark mail-new market_icn_Screen_size main_icn_Menu market_icn_SMS mobile-broadband mobile-hi-dark mobile-mid main_icn_Mobile my-vodafone-mid main_icn_My_Vodafone network-signal-hi-dark network-signal-hi network-signal-mid main_icn_Network_signal offer-badge-percent market_icn_Offer_badge main_icn_Pause payg-hi-dark payg-hi payg-mid main_icn_PAYG social-paypal main_icn_Photos pie-chart play-hi-dark main_icn_Play_circle main_icn_Play_arrow main_icn_Add_or_Plus print main_icn_Privacy 0_rating 5_rating main_icn_Ratings record-hi-dark refresh main_icn_Bill_or_Report main_icn_Reports return-product roaming-hi-dark roaming-mid main_icn_Roaming search-hi-dark main_icn_Search security-hi-dark security-hi security-mid main_icn_Security settings-hi-dark settings-hi share shopping-trolley shopping sim-mid main_icn_SIM market_icn_SIM_Swap social-facebook social-google-plus social-linkedin social-twitter social-youtube main_icn_Student tail [Converted] text-mid main_icn_Text thumbs-hi-dark tick main_icn_Tick_simple top-up-hi-dark top-up-hi top-up-mid main_icn_Top_up tv-hi-dark main_icn_TV main_icn_Social_Twitter users main_icn_Viewed market_icn_Vodafone_store voice-of-vodafone-alerts-mid voice-of-vodafone-alerts warning-hi-dark warning-hi-dark warning weight white-paper-mid country-or-international-mid market_icn_Multinational social-youtube VF_Logo