Yes, you will need to take your modem with you to your new address.
There are times when you will need to be on site in order for us to complete your connection:
Where a full installation is required it is important who is on site is 18 years or older
When you are connecting to Fibre and it is the first time fibre has been connected at that property
When you are moving to a property with cable broadband.
We’ll let you know in advance if you need to be onsite.