Can I keep my phone number?
Yes if you are staying within the same suburb. If you are switching to Fibre or Cable broadband you can usually keep the same phone number if you are moving within the same city.
How much notice do you need?
Ideally, give us at least 10 working days notice. Even with plenty of notice, sometimes we are unable to connect your property on your desired day. Usually this is because the previous occupiers haven’t disconnected their service yet. If this happens our dedicated team will be there to support you and help get your service up and running as quickly as possible.
How fast will my broadband be?
A number of things can influence the speed of your broadband including how far your property is from the exchange, the wiring within your home and your hardware eg modem or laptop. Find out what kind of broadband is available at your address by using our address checker for Fibre.
Do I take my Vodafone modem with me?
Yes, remember to take any cables with you too.
Do I need to be there when you connect the service at my new home?
There are times when you will need to be on site in order for us to complete your connection:
Where a full installation is required eg if you have 5 or more jack points to be connected within the home or you have a monitored alarm (medical or house alarm)
When you are connecting to Fibre and it is the first time fibre has been connected at that property
When you are moving to a property with cable broadband.
We’ll let you know in advance if you need to be onsite.
I have SKY with Vodafone, do I need to call SKY about my move or will you take care of it?
Yes. If your new house has a SKY dish, simply take your SKY box, remote and cables with you. If a SKY dish needs to be installed, there may be a fee of $49.50.
Got another question? Have a read of our
Moving Home FAQs