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Moving house

It's easy to move your services

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Moving your services with our dedicated move house team

Please let us know as soon as possible at least two weeks before you move

Call us on 0800 836 683

Call us

Give us a call between 8am to 8pm, Monday - Friday or between 8am to 6pm on Saturday - Sunday.


Moving Home?

Move your broadband, home phone and TV services

Fill in your details below or call us on 0800 836 683

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Contact information

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Your Vodafone username is required
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Your Vodafone username and account number can be found on your Vodafone fixed line and broadband bill

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Enter your new address

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Moving date

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Please allow 10 workings days for a transfer

Contact method

Please choose if you want to be contacted by phone or email. We will contact you back by email within the next 48 hours or phone sometime between 8am to 8pm, Monday to Friday or between 8am to 6pm on Saturday and Sunday.

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Sign up online

Sign up online

If you’re looking to switch your services to Vodafone you can sign up for one of our broadband plans online.

Call us on 0800 836 683

Call us

Or just call us on the number below and we’ll help you switch



How much notice do I need to give you before I move?

To ensure everything goes smoothly and your services are working when you need them please let us know at least two weeks before you move. If you can give us more than two weeks’ notice then even better!

How long will it take to connect the service at my new home?

It can take up to two weeks so to ensure everything goes smoothly and your services are working when you need them we need as much notice as possible. Please let us know at least two weeks before you move.

If for some reason things get delayed don’t worry, we’ve got you covered. With our Always Connected promise we can add enough mobile data to an eligible Vodafone mobile, so everyone in your house stays connected while we get things sorted.

Do I take my Vodafone modem and VodafoneTV box with me?

Yes, you should take your modem and VodafoneTV box with you, as well as the power cables for these. Don’t forget your remote!

If you have fibre at your old house then you will have an ONT. This is the box where the fibre comes into the house from outside. Please do not take the ONT or its power cable when you move. The Local Fibre Company will need these to connect the new people that move in.

Do I need to be there when you connect the service at my new home?

There are times when you will need to be on site in order for us to complete your connection:

  • Where a full installation is required it is important who is on site is 18 years or older
  • When you are connecting to Fibre and it is the first time fibre has been connected at that property
  • When you are moving to a property with UltraFast HFC broadband.

We’ll let you know in advance if you need to be onsite.

How much will it cost?

If you’re already with Vodafone then it’s usually free to move your services to your new home.

Every now and then additional charges may apply for non-standard connections (e.g. if cable needs to be laid from the road to the house), but we’ll let you know in advance if that’s the case

Why choose Vodafone?

Vodafone Always Connected.

If you have your home broadband with Vodafone and one of our eligible mobile plans, we’re making sure you and your family stay connected

Vodafone Rewards

Get rewarded any day of the week - cheap movie tickets, music and sports tickets and a whole lot more. Thanks for being with Vodafone!

Vodafone Ninjas - Masters of Tech.

Talk to our Ninjas in store, online or over the phone. They're ace at answering questions and walking you through tricky tech stuff.

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