How fast will my broadband be?
A number of things can influence the speed of your broadband including how far your property is from the exchange, the wiring within your home and your hardware eg modem or laptop. Let us know and we can confirm what kind of broadband (i.e. fibre) is available at your new address.
Do I take my Vodafone modem with me?
Yes, you will need to take your modem with you to your new address.
Do I need to be there when you connect the service at my new home?
There are times when you will need to be on site in order for us to complete your connection:
Where a full installation is required it is important who is on site is 18 years or older
When you are connecting to Fibre and it is the first time fibre has been connected at that property
When you are moving to a property with cable broadband.
We’ll let you know in advance if you need to be onsite.
I have SKY with Vodafone, do I need to call SKY about my move or will you take care of it?
Yes, we wil take care of it. If your new house has a SKY dish, simply take your SKY box, remote and cables with you. If a technician is required to install the dish, or multi-room there will be a $50 charge.
Got another question?
Have a read of our
Moving Home FAQs