Moving home? Our team's here to help. Moving home? Our team's here to help.
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A dedicated Move Home Team

Our experienced team will walk you through the moving process, so you’ll know exactly what’s what - and you'll have the reassurance of having someone there to help with your questions. Our team help hundreds of customers to move their broadband each and every week, as they move house.
That’s all they do, and it’s their job to make sure everything goes smoothly for you.
Always connected. 100GB Free
Always connected. 100GB Free
Always connected. 100GB Free
Always connected. 100GB Free

Always Connected


Our Always Connected promise means that if for any reason you can’t connect on the day, we’ll gift 100GB to your Vodafone Pay Monthly mobile so you can hotspot your data. Not a Vodafone mobile customer? Now’s a great time to make the move.

*Terms and Conditions apply.
Wall-to-wall Wifi at your new place. Guaranteed*
Wall-to-wall Wifi at your new place. Guaranteed*
Wall-to-wall Wifi at your new place. Guaranteed*
Wall-to-wall Wifi at your new place. Guaranteed*

Wall-to-wall Wifi at your new place. Guaranteed*


If you’re on an eligible broadband plan, you can get Vodafone SuperWifi with the full power of mesh Wi-Fi and Wi-Fi-6 technology in every room, on compatible devices. So you can work, play, watch or learn from any corner of your new home.

*Terms and Conditions apply.
No fee for BYO modem
No fee for BYO modem
No fee for BYO modem
No fee for BYO modem

No fee for BYO modem


Make sure you pack the modem! Bring your existing modem to your new address to continue enjoying no fee, no fixed term on our Unlimited Broadband plans.

*Terms and Conditions apply.
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Please fill in the form below and we'll get back to you within 48 hours.

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Give us a call between 8am to 8pm, Monday - Friday or between 8am to 6pm on Saturday - Sunday.
Call 0800 836 683

Move your broadband, home phone and TV services

Fill in your details below or call us on 0800 836 683

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Your Vodafone username and account number can be found on your Vodafone fixed line and broadband bill

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Moving date

Please enter your moving date

Please allow 10 workings days for a transfer

Contact method

Please choose if you want to be contacted by phone or email. We will contact you back by email within the next 48 hours or phone sometime between 8am to 8pm, Monday to Friday or between 8am to 6pm on Saturday and Sunday.

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FAQ

How much notice do I need to give you before I move?

To ensure everything goes smoothly and your services are working when you need them please let us know at least two weeks before you move. If you can give us more than two weeks’ notice then even better!
If you are planning to move house soon, add your Vodafone Broadband account to the checklist.

How long will it take to connect the service at my new home?

It can take up to two weeks so to ensure everything goes smoothly and your services are working when you need them we need as much notice as possible. Please let us know at least two weeks before you move.

If for some reason things get delayed don’t worry, we’ve got you covered. With our Always Connected promise we can add enough mobile data to an eligible Vodafone mobile, so everyone in your house stays connected while we get things sorted.

Do I take my Vodafone modem and VodafoneTV box with me?

Yes, you should take your modem and VodafoneTV box with you, as well as the power cables for these. Don’t forget your remote!

If you have fibre at your old house then you will have an ONT. This is the box where the fibre comes into the house from outside. Please do not take the ONT or its power cable when you move. The Local Fibre Company will need these to connect the new people that move in.

Do I need to be there when you connect the service at my new home?

There are times when you will need to be on site in order for us to complete your connection:

  • Where a full installation is required it is important who is on site is 18 years or older
  • When you are connecting to Fibre and it is the first time fibre has been connected at that property
  • When you are moving to a property with UltraFast HFC broadband.

We’ll let you know in advance if you need to be onsite.

How much will it cost?

If you’re already with Vodafone then it’s usually free to move your services to your new home.

Every now and then additional charges may apply for non-standard connections (e.g. if cable needs to be laid from the road to the house), but we’ll let you know in advance if that’s the case.

Terms and Conditions

SuperWiFi: Wall-to-wall Wifi guaranteed or get $100 broadband credit within 90 days of redemption. Guarantee and $100 credit only available to residential customers. A 24-month term applies to SuperWifi. After redeeming, your next bill will show a “SuperWifi balance” which reduces monthly throughout the 24-month term to a SuperWifi balance of zero. This will appear as a charge and credit on your monthly invoice. You will be charged the remainder of your SuperWifi balance if (within the 24 months following redemption of the offer) you cancel your broadband plan, transfer or re-sign to an ineligible broadband plan, or require a change of ownership of your billing account. TP-link Deco App required. Coverage can be impacted by factors such as network conditions and environmental factors. Offer may be amended or withdrawn by Vodafone at any time. Terms apply.
For details on guarantee and terms, see: www.vodafone.co.nz/superwifi


BYO Modem: To see what modem compatibility is required, see BYO Modem support Broadband speeds and connection quality may be affected.
Terms apply, see Terms for BYO Modem.

Always Connected: Available to customers who have home broadband and one of the latest consumer mobile plans with Vodafone where outage is caused by Vodafone network or hardware and can’t be fixed straight away. See our Always Connected Offer Terms
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Why choose Vodafone?

Vodafone Always Connected
If you have your home broadband with Vodafone and one of our eligible mobile plans, we’re making sure you and your family stay connected
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Get rewarded any day of the week - cheap movie tickets, music and sports tickets and a whole lot more. Thanks for being with Vodafone!
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Talk to our Ninjas in store, online or over the phone. They're ace at answering questions and walking you through tricky tech stuff.

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