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Moving house

It's easy to move your services

Home phone

Home phone

Broadband

Broadband

Sky Services

Sky services

Moving your services with our dedicated move house team

Please let us know as soon as possible at least two weeks before you move

Move your broadband, home phone and TV services

Fill in your details below or call us on 0800 836 683

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Contact information

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Preferred contact number is required
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Email address is required
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Your Vodafone username is required
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Your Vodafone username and account number can be found on your Vodafone fixed line and broadband bill

You need to be the account holder or authorised person to submit this form

Enter your new address

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Sky with Vodafone

Moving date

Please enter your moving date

Please allow 10 workings days for a transfer

Contact method

Please choose if you want to be contacted by phone or email. We will contact you back by email within the next 48 hours or phone sometime between 8am to 8pm, Monday to Friday or between 8am to 6pm on Saturday and Sunday.

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FAQ

How fast will my broadband be?

A number of things can influence the speed of your broadband including how far your property is from the exchange, the wiring within your home and your hardware eg modem or laptop. Let us know and we can confirm what kind of broadband (i.e. fibre) is available at your new address.

Do I take my Vodafone modem with me?

Yes, you will need to take your modem with you to your new address.

Do I need to be there when you connect the service at my new home?

Yes, you will need to take your modem with you to your new address.

There are times when you will need to be on site in order for us to complete your connection:

  • Where a full installation is required it is important who is on site is 18 years or older
  • When you are connecting to Fibre and it is the first time fibre has been connected at that property
  • When you are moving to a property with cable broadband.

We’ll let you know in advance if you need to be onsite.

I have SKY with Vodafone, do I need to call SKY about my move or will you take care of it?

Yes, we wil take care of it. If your new house has a SKY dish, simply take your SKY box, remote and cables with you.  If a technician is required to install the dish, or multi-room there will be a $50 charge.

Moving to a newly built home?

You’ll need to ask the developer if services have been run from the street to the outside of your house:

  • If the answer is yes, that’s great, you can call us on 0800 836 683 and we’ll order a technician to come out and connect this to your internal wiring
  • If the answer is no, no problems, please call us and we will assist you with this.

Why choose Vodafone?

Vodafone Always Connected.

If you have your home broadband with Vodafone and one of our eligible mobile plans, we’re making sure you and your family stay connected

Vodafone Rewards

Get rewarded any day of the week - cheap movie tickets, music and sports tickets and a whole lot more. Thanks for being with Vodafone!

Vodafone Ninjas - Masters of Tech.

Talk to our Ninjas in store, online or over the phone. They're ace at answering questions and walking you through tricky tech stuff.

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