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Moving house soon?

It's easy to move your Vodafone services with our dedicated move house team

It's easy to move your broadband, home phone and SKY services with our dedicated move house team. Just let us know as soon as possible or at least two weeks before you move and we'll take care of the rest.

Already with Vodafone

If you’re an existing customer, just fill in the form below and we’ll get back to you within 48 hours. You can also call us between 8am to 9pm, Monday to Friday or between 9am to 6pm on Saturday and Sunday.

New to Vodafone

If you’re looking to switch your services to Vodafone, just call us on the number below. We’ll help you switch and move your connection to your new home.

Do I have to change to a new plan?
For us to provide our customers with the best possible deals we are constantly looking for new offers. This means from time to time we retire old plans and when you move house these legacy plans may no longer be available and you’ll need to switch to one of our current fixed broadband plans.

Can I keep my current home phone number?
Occasionally your phone number may have to change even if moving within the same suburb. Unfortunately numbers are not always transferrable to the new address and we may need to assign you a new home phone number.

How much notice do you need?
Ideally 2 weeks notice or earlier if you like, unfortunately even with this notice we may not be able to connect your property on your desired day.  Usually this is because the previous occupiers haven’t disconnected their service. If this happens our dedicated team will be there to support you and help get your service up and running as quickly as possible.

What if I’m moving into a new subdivision – should I notify you earlier?
If your relocation is in a new subdivision and/or you are looking to install Ultra Fast Broadband the more notice the better – you can call us 4 weeks before you move if you would like

What if I’m moving to an area that doesn’t have fixed broadband?
You may be able to sign up to our home wireless broadband or rural wireless broadband services instead.

Got another question? Have a read of our Moving Home FAQs

Important Things To Know 

Move your broadband, home phone and TV services

Fill in your details below or call us on 0800 836 683

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Sky with Vodafone

Moving date

Please enter your moving date

Please allow 10 workings days for a transfer

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Please choose if you want to be contacted by phone or email. We will contact you back by email within the next 48 hours or phone sometime between 8am to 9pm, Monday to Friday or between 9am to 6pm on Saturday and Sunday.

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Why choose Vodafone?

Vodafone Always Connected.

If you have your home broadband with Vodafone and one of our latest mobile plans, we’re making sure you and your family stay connected

Vodafone Fantastic Fridays.

Get rewarded any day of the week - cheap movie tickets, music and sports tickets and a whole lot more. Thanks for being with Vodafone!

Vodafone Ninjas - Masters of Tech.

Talk to our Ninjas in store, online or over the phone. They're ace at answering questions and walking you through tricky tech stuff.

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