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Terms and conditions

UltraFast HFC is Vodafone's hybrid fibre coaxial cable service.
National calling includes landline to landline calls with a 2 hour cap per call.
Vodafone Calling and Naked Broadband may be incompatible with services that require a copper phone line such as some monitored alarms, faxes, interactive features of SKY or PABX.
Fair use applies to unlimited 5G broadband

$10 Per Month For life of plan: Offer only available to new and existing customers, when signing onto a 12 month or open term Unlimited or Ultimate Home broadband Fibre 100, VDSL, ADSL, HFC, or who sign onto a 12 month 4G Wireless broadband 300 GB or 600 GB, or unlimited 4G broadband or 5G broadband plan. Only applies to the standard monthly plan charge. Not available with other offers. Offer may be withdrawn at anytime. Terms apply, see https://www.vodafone.co.nz/legal/terms-conditions/broadband-life-of-plan-discount-offer/

SuperWifi Offer: Sign up to Unlimited Broadband, or Wireless Broadband 600GB 12 month term plan, to redeem your SuperWifi units. Wall-to-wall Wifi guaranteed or get $100 broadband credit within 90 days of redemption. Guarantee and $100 credit only available to residential customers. Fees apply if you cancel or transfer your plan or billing account within 24 months. TP-link Deco App required. Coverage can be impacted by factors such as network conditions and environmental factors. Offer may be amended or withdrawn by Vodafone at any time. Terms apply. For details on guarantee and terms, see SuperWifi terms

BYO modem terms: Only available on Vodafone open term Unlimited Fibre, VDSL and ADSL broadband plans. To see what modem compatibility is required, see bring your own modem help. Voice calling over broadband (VOIP) is only available on our Vodafone modems; DN8245, Ultra Hub range, HG659, or newer Vodafone modems. Broadband speeds and connection quality may be affected. Terms apply, see bring your own modem terms.

4G Broadband: Only available in selected areas (rural areas are specifically excluded). Sufficient 4G coverage and capacity is also required. Ask us to check your address. The modem must only be used at the location nominated by the customer. Home phone activation may take up to 7 days. Get your money back for up to 30 days after you join Vodafone as a Wireless Broadband customer. See network guarantee terms. Early termination charge applies to 12 month contracts. Traffic management policy and terms apply, see 4G Broadband terms.

5G Broadband: Only available in parts of select NZ cities. Modem must only be used at the location nominated by the customer. Home phone activation may take up to 7 days. Graduated early termination charge applies to a minimum of $125. Traffic management will apply and terms and fair use apply, see 5G Broadband terms.

Vodafone Consumer terms, Home Wireless Broadband terms and Residential Broadband terms apply.

Important things to know

Terms and conditions

Unlimited broadband is for residential use only.

Set-up Fees

  • No charges apply for standard connections.
  • Additional charges may apply for non-standard connections.


  • Wireless plans on a 12 month term include a modem. Modem is customer plug and play set up. No modem postage and handling charge applies. Terms apply, see Wireless broadband terms.
  • Fibre, VDSL and ADSL plans on a 12 month term include a modem. $14.95 modem postage and handling charge applies. Terms apply, see connection terms for Fibre, VDSL and ADSL.
  • Fibre, VDSL and ADSL plans on an open term include bring your existing modem. Terms apply, see bring your own modem terms.
  • UltraFast HFC plans on a 12 month term include a modem. Modem is delivered and set up by the technician. No modem postage applies. Terms apply, see modem and connection terms for UltraFast HFC.
  • Where a technician is sent to install your broadband service, the technician will setup your Vodafone modem and check broadband is working. Non-Vodafone modems will need to be setup by the customer.

Early Termination

We made changes to our early termination charges from 26 February 2020.

  • An Early Termination Fee will apply if you choose to disconnect or downgrade to a lower value broadband plan before the fixed term's end date.
  • You need to let us know 30 days in advance if you wish to cancel any service.
  • If you joined Vodafone from this date, on one of our current in market plans, a graduated early termination fee will apply:

  1. $199 early termination fee applies to a 12-month term and will reduce by $50 every three months.
  2. $299 early termination fee applies to a 24-month term and will reduce by $40 every three months.

Broadband plans ETC table

  • If you are an existing customer on one of our older plans and your Vodafone bill references Vodafone B, Vodafone C or REF:TCL, an early termination fee of $199 applies to a 12 month term and $299 early termination applies to a 24 months term.

Voice Calling

  • Voice calling over broadband (VoIP) is our calling service available on Fibre, UltraFast HFC, VDSL and ADSL broadband plans that is made over your broadband service
  • Voice calling on Wireless broadband is our calling service available on Wireless broadband plans that is made over our 3G or 4G mobile network
  • If power is not available then broadband, and any services which run over it including voice calling (and all calls, including emergency calls to 111), may stop working unless there is battery backup in the home. We recommend always having a charged mobile phone ready to use as a backup.
  • Services that require a fixed line phone line to work, such as monitored alarms, faxes, the interactive features of SKY digital or PABXs may be incompatible with our calling service. Vodafone recommend checking with the provider of any existing fixed line dependent services.
  • Once your broadband is connected you’ll now need to plug your home phone directly into your Vodafone supplied modem instead of the wall phone jack. Non-Vodafone modems will not work.
  • For more info, terms and FAQs see vodafone.co.nz/welcome

Vulnerable Customer Register

If you or someone you live with is likely to need to contact 111 for health, safety or disability reasons, Vodafone will provide eligible customers with an alternative means of contacting 111 in the event of a power failure, free of charge.
We’ll email you the application form once we’ve processed your broadband order. You can also download and fill out the application form while you wait; you’ll find it at vodafone.co.nz/vulnerability.

UltraFast HFC

  • UltraFast HFC is Vodafone’s hybrid fibre coaxial cable network.
  • It is only available in parts of Wellington, Christchurch and Kapiti.

On Account Discount

  • A "$10" discount on your broadband monthly plan price is available when you link a Vodafone On Account mobile to your Vodafone home broadband account.
  • Each validated On Account phone number may only be registered against one broadband account.
  • The discount will no longer apply if you no longer have an eligible On Account mobile plan.

Data Charges

  • When you reach the end of your plan’s data allowance, you will be charged $2 per 1GB.
  • Uploads and downloads count towards your monthly allowance.

Calling Charges

  • A $52.10 phone connection fee applies if you’re connecting a new fixed phone line or one that has previously been working but isn’t active. Installation charges may also apply.
  • There is a minimum charge of one minute for all calls. After that, your call will be rounded up and charged by the minute.
  • Special numbers: Audio conferencing and calls to destinations not included in your calling plan will also be charged at the per-minute rates of your calling plan. If you dial 059 or 0161 to access Spark’s network before making a call from your Vodafone home phone you'll be charged at Spark’s retail rates. 018 and 0900 and other special numbers are also not included in your calling plan and will be charged in addition to your calling plan.
  • If you dial an area code before a local call, those calls will then be charged at national call rates.
  • For further detail on calling rates see here.

Offer summaries

Call us to talk about our broadband plans and options

0800 777 044