HFC is One NZ's hybrid fibre coaxial cable service. National calling includes landline to landline calls with a 2 hour cap per call. One NZ Calling and Naked Broadband may be incompatible with services that require a copper phone line such as some monitored alarms, faxes, interactive features of SKY or PABX. Fair use applies to unlimited 5G broadband
$10 Pay Monthly discount: A discount to your broadband monthly plan price is available when you link an eligible One NZ Pay Monthly mobile to your One NZ home broadband account.
$10 Per Month For life of plan: Offer only available to new and existing customers, when signing onto a 12 month or open term Unlimited or Ultimate Home broadband Fibre 100, VDSL, ADSL, HFC, or who sign onto a 12 month 4G Wireless broadband 300 GB or 600 GB, or unlimited 4G broadband or 5G broadband plan. Only applies to the standard monthly plan charge. Not available with other offers. Offer may be withdrawn at anytime. Terms apply, seeLife of plan broadband terms.
SuperWifi Offer: Sign up to Unlimited Broadband on a 12 month term plan, to redeem your SuperWifi Units. Wall-to-wall Wifi guaranteed or get $100 broadband credit within 90 days of redemption. Guarantee and $100 credit only available to residential customers. Fees apply if you cancel or transfer your plan or billing account within 24 months. TP-link Deco App required. Coverage can be impacted by factors such as network conditions and environmental factors. Offer may be amended or withdrawn by One NZ at any time. Terms apply. For details on guarantee and terms, see SuperWifi terms
BYO modem terms: Only available on One NZ open term Unlimited Fibre, VDSL and ADSL broadband plans. To see what modem compatibility is required, see bring your own modem help. Voice calling over broadband (VOIP) is only available on our One NZ modems; DN8245, Ultra Hub range, HG659, or newer One NZ modems. Broadband speeds and connection quality may be affected. Terms apply, see bring your own modem terms.
4G Broadband: Only available in selected areas (rural areas are specifically excluded). Sufficient 4G coverage and capacity is also required. Ask us to check your address. The modem must only be used at the location nominated by the customer. Home phone activation may take up to 7 days. Get your money back for up to 30 days after you join One NZ as a Wireless Broadband customer. See network guarantee terms. Early termination charge applies to 12 month contracts. Traffic management policy and terms apply, see 4G Broadband terms.
5G Wireless Broadband: Only available in select New Zealand cities. Check availability at your address using ourAddress checker. Not available everywhere and continuous 5G coverage cannot be guaranteed. Modem must only be used at the location nominated by the customer. Home phone activation may take up to 7 days. Graduated early termination charge applies to a minimum of $125. Traffic management will apply and terms and fair use apply, see Wireless broadband terms.
Additional charges may apply for non-standard connections.
Modem
Wireless plans on a 12 month term include a modem. Modem is customer plug and play set up. No modem postage and handling charge applies. Terms apply, see our Wireless broadband terms.
Fibre, VDSL and ADSL plans on a 12 month term include a modem. $14.95 modem postage and handling charge applies. Terms apply, see connection terms for Fibre, ADSL and VDSL.
Fibre, VDSL and ADSL plans on an open term include bring your existing modem. See Bring your own Modem terms.
UltraFast HFC plans on a 12 month term include a modem. Modem is delivered and set up by the technician. No modem postage applies. Terms apply, see modem and connection terms for UltraFast HFC.
Where a technician is sent to install your broadband service, the technician will setup your One NZ modem and check broadband is working. Non-One NZ modems will need to be setup by the customer.
Early Termination
We made changes to our early termination charges from 26 February 2020.
An Early Termination Fee will apply if you choose to disconnect or downgrade to a lower value broadband plan before the fixed term's end date.
You need to let us know 30 days in advance if you wish to cancel any service.
If you joined One NZ from this date, on one of our current in market plans, a graduated early termination fee will apply:
$199 early termination fee applies to a 12-month term and will reduce by $50 every three months.
$299 early termination fee applies to a 24-month term and will reduce by $40 every three months.
If you are an existing customer on one of our older plans and your One NZ bill references One NZ B, One NZ C or REF:TCL, an early termination fee of $199 applies to a 12 month term and $299 early termination applies to a 24 months term.
Voice Calling
Voice calling over broadband (VoIP) is our calling service available on Fibre, UltraFast HFC, VDSL and ADSL broadband plans that is made over your broadband service
Voice calling on Wireless broadband is our calling service available on Wireless broadband plans that is made over our 3G or 4G mobile network
If power is not available then broadband, and any services which run over it including voice calling (and all calls, including emergency calls to 111), may stop working unless there is battery backup in the home. We recommend always having a charged mobile phone ready to use as a backup.
Services that require a fixed line phone line to work, such as monitored alarms, faxes, the interactive features of SKY digital or PABXs may be incompatible with our calling service. One NZ recommend checking with the provider of any existing fixed line dependent services.
Once your broadband is connected you’ll now need to plug your home phone directly into your One NZ supplied modem instead of the wall phone jack. Non-One NZ modems will not work.
If you or someone you live with is likely to need to contact 111 for health, safety or disability reasons, One NZ will provide eligible customers with an alternative means of contacting 111 in the event of a power failure, free of charge. We’ll email you the application form once we’ve processed your broadband order. You can also download and fill out the application form while you wait; you’ll find it at https://one.nz/vulnerability/
It is only available in parts of Wellington, Christchurch and Kapiti.
Pay Monthly Discount
A "$10" discount on your broadband monthly plan price is available when you link a One NZ Pay Monthly mobile to your One NZ home broadband account.
Each validated Pay Monthly phone number may only be registered against one broadband account.
The discount will no longer apply if you no longer have an eligible Pay Monthly mobile plan.
Data Charges
When you reach the end of your plan's data allowance, you will be charged $2 per 1GB.
Uploads and downloads count towards your monthly allowance.
Calling Charges
A $52.10 phone connection fee applies if you're connecting a new fixed phone line or one that has previously been working but isn’t active. Installation charges may also apply.
There is a minimum charge of one minute for all calls. After that, your call will be rounded up and charged by the minute.
Special numbers: Audio conferencing and calls to destinations not included in your calling plan will also be charged at the per-minute rates of your calling plan. If you dial 059 or 0161 to access Spark’s network before making a call from your One NZ home phone you'll be charged at Spark’s retail rates. 018 and 0900 and other special numbers are also not included in your calling plan and will be charged in addition to your calling plan.
If you dial an area code before a local call, those calls will then be charged at national call rates.
