Skip to content
 
 
 
 
 
 
 
 
 
 
 
 

Already with us?

Terms and conditions

**UltraFast HFC is Vodafone's hybrid fibre coaxial cable service.
^ National calling includes landline to landline calls with a 2 hour cap per call.
Vodafone Calling and Naked Broadband may be incompatible with services that require a copper phone line such as some monitored alarms, faxes, interactive features of SKY or PABX.

$300 credit online only offer: Offer only available to new customers for a limited time only, who sign onto a 12 or 24 month Fibre, ULTRAFAST HFC, VDSL or ADSL Unlimited Broadband Plan. Only applies to the standard monthly plan charge. Will appear on your first or second bill. Will be debited back on early termination. Not available with other offers. For full terms see Unlimited Broadband $300 credit terms.

$100 wireless credit offer: Available to customers who sign up to a 12-month 300GB or 600GB wireless broadband plan. Applied when your broadband becomes active and will show on your first or second bill as a credit. Will be debited back on early termination or plan transfer. For full terms see $100 Wireless Broadband credit terms.

Wireless broadband:  Only available in selected areas (rural areas are specifically excluded). Sufficient 4G coverage and capacity is also required. Ask us to check your address. The modem must only be used at the location nominated by the customer. Home phone activation may take up to 7 days. Get your money back for up to 30 days after you join Vodafone as a Wireless Broadband customer. See network guarantee terms. Early termination charge applies to 12 month contracts. Traffic management policy and terms apply, see Wireless Broadband terms.

VodafoneTV: Not available everywhere. VodafoneTV is only available on Fibre, UltraFast HFC and VDSL (minimum speed required) Ultimate Home plans. Compatible TV required, this must plug into your TV box and modem. Features/content will vary according to source and subscription type. Regional channels may not be available. Cannot be used in conjunction with an active SKY through Vodafone account. For full terms, see VodafoneTV terms.

Vodafone Consumer terms, Home Wireless Broadband terms and Residential Broadband terms apply.

Important things to know

Terms and conditions

Unlimited broadband is for residential use only.

Set-up Fees

  • Additional charges may apply for non-standard connections. 
  • If you choose not to sign up to a 12 or 24 month contract, a connection and wiring fee will apply depending on your requirements.  You can purchase the Vodafone Ultra Hub for $149 plus $14.95 postage and handling.
  • Fibre, VDSL and ADSL plans include a modem and standard broadband connection. $14.95 modem postage and handling charge applies. Terms apply, see connection terms for ADSL, VDSL, and Fibre.
  • Cable and UltraFast HFC customers will receive free use of a modem for the duration of their services and a free standard broadband connection and wiring. See UltraFast HFC and Cable modem and connection offer terms.

Early Termination

We made changes to our early termination charges from 26 February 2020.

  • An Early Termination Fee will apply if you choose to disconnect or downgrade to a lower value broadband plan before the fixed term's end date.
  • You need to let us know 30 days in advance if you wish to cancel any service.
  • If you joined Vodafone from this date, on one of our current in market plans, a graduated early termination fee will apply:
  1. $199 early termination fee applies to a 12-month term and will reduce by $50 every three months.
  2. $299 early termination fee applies to a 24-month term and will reduce by $40 every three months.
Graduated 12 Month term ETC
ETC $199 $149 $99 $49
Months Remaining 12 11 10 9 8 7 6 5 4 3 2 1
Graduated 24 Month term ETC
ETC $299 $259 $219 $179 $139 $99 $59 $19
Months Remaining 24 23 22 21 20 19 18 17 16 15 14 13 12 11 10 9 8 7 6 5 4 3 2 1
  • If you are an existing customer on one of our older plans and your Vodafone bill references Vodafone B, Vodafone C or REF:TCL, an early termination fee of $199 applies to a 12 month term and $299 early termination applies to a 24 months term.

Voice Calling over Broadband

  • All broadband plans and access types now come with Voice Calling over Broadband.
  • Plans on VDSL, Fibre and Home Wireless Broadband now come with Voice Calling over Broadband.
  • If power is not available then broadband, and any services which run over it including voice calling (and calls to emergency services), may stop working unless there is battery backup in the home.
  • Services that require a fixed line phone line to work, such as monitored alarms, faxes, the interactive features of SKY digital or PABXs may be incompatible with our calling service. Vodafone recommend checking with the provider of any existing fixed line dependent services.
  • Once your broadband is connected you’ll now need to plug your home phone directly into your Vodafone supplied modem instead of the wall phone jack. Non-Vodafone modems will not work.
  • For more info, terms and FAQs see vodafone.co.nz/welcome

UltraFast HFC

  • UltraFast HFC is Vodafone’s hybrid fibre coaxial cable network.
  • It is only available in parts of Wellington, Christchurch and Kapiti.

On Account Discount

  • A "$10" discount on your broadband monthly plan price is available when you link a Vodafone On Account mobile to your Vodafone home broadband account.
  • Each validated On Account phone number may only be registered against one broadband account.
  • The discount will no longer apply if you no longer have an eligible On Account mobile plan.

Data Charges

  • When you reach the end of your plan’s data allowance, you will be charged $2 per 1GB.
  • Uploads and downloads count towards your monthly allowance.

Calling Charges

  • A $52.10 phone connection fee applies if you’re connecting a new fixed phone line or one that has previously been working but isn’t active. Installation charges may also apply.
  • There is a minimum charge of one minute for all calls. After that, your call will be rounded up and charged by the minute.
  • Special numbers: Audio conferencing and calls to destinations not included in your calling plan will also be charged at the per-minute rates of your calling plan. If you dial 059 or 0161 to access Spark’s network before making a call from your Vodafone home phone you'll be charged at Spark’s retail rates. 018 and 0900 and other special numbers are also not included in your calling plan and will be charged in addition to your calling plan.
  • If you dial an area code before a local call, those calls will then be charged at national call rates.
  • For further detail on calling rates see here.

VodafoneTV

  • Please see our TV page for important things to know about VodafoneTV.

Offer summaries

Call us to find out more about our plans

Broadband FAQs

What is the difference between ADSL, VDSL, Fibre, UltraFast HFC and Wireless broadband?

ADSL stands for 'Asymmetric Digital Subscriber Line', and it uses the copper network from Chorus. ADSL is ideal for basic internet activities like web browsing, email and online banking.

VDSL is faster than ADSL, but not as fast as Fibre. VDSL lets you enjoy better HD video streaming and sharper online video chats, when compared to ADSL.

Fibre broadband is faster than ADSL and faster than VDSL. Fibre broadband delivers your data over fibre optic cables, much faster than other technologies.

Ultrafast HFC is faster than ADSL and VDSL. Ultrafast HFC is a Vodafone's hybrid fibre coaxial network, that uses world-leading DOCSIS 3.1 technology for high speed data.

Wireless Broadband is super fast broadband, delivered over our 4G mobile network. The modem comes with a SIM card pre installed, making it very easy to set up.

What is Naked Broadband?

Naked broadband is an internet connection without a home phone and is available with ADSL, VDSL, Fibre, UltraFast HFC and Home Wireless Broadband plans.

What is the process for fibre installation?

Once you’ve signed up for a fibre plan, you will then need to choose a date for our technician to come and discuss your installation with you. During this meeting, they will let you know if there’s any digging involved and confirm if you need your neighbours’ consent before the installation.

Once this is complete, our fibre broadband team will set up the fibre connection outside your house, development or apartment complex.

You then need to agree to a date for the line to be connected inside your home. You will need to be at home during this step. The installation steps may all happen in one day, or it may take more than one visit depending on what’s required.

How much data do I need?

Your data usage is decided by two factors – the number of devices in your home and the type of content that will be consumed. If you have multiple devices, you will need higher data to ensure each device has enough, especially if each device is being used to stream audio or video. 

Even if you have fewer devices, but stream a lot of high definition video or music, it would be better to pick a broadband plan with higher data limits.

If you want to get a more detailed breakup of how much data you’ll need per month, check out this handy data calculator from Chorus - https://www.chorus.co.nz/data-calculator#/

Will broadband affect my monitored alarms?

Fibre broadband can be used with monitored alarms, but fibre won't work during a power outage. That means that your alarm may not working if the power fails.

Some alarm models aren't compatible with fibre broadband. Before you install fibre broadband, please check with your alarm supplier or manufacturer, whether you need to upgrade your alarm model.

Monitored alarms are, unfortunately, not compatible with our Wireless Broadband.

Why choose Vodafone?

Super Wi-Fi

With our Ultra Hub modem and Wi-Fi extenders, everyone in your family can stream video, download files and browse the web from more rooms in your home, all at the same time.

Vodafone Ninjas - Masters of Tech.

Talk to our Ninjas in store, online or over the phone. They're ace at answering questions and walking you through tricky tech stuff.

Vodafone Always Connected.

If you have your home broadband with Vodafone and one of our eligible mobile plans, we’re making sure you and your family stay connected

main_icn_24_7_support 360-view 4g main_icn_Accessories main_icn_Add_or_Plus main_icn_Apps arrow-left arrow-right market_icn_Battery bill-or-report-mid block blog-hi-dark broadband-device-hi-dark broadband-mid broadband-device business calendar market_icn_Minutes main_icn_Camera main_icn_Chat cherries-points main_icn_Chevron_down main_icn_Chevron_left main_icn_Chevron_right main_icn_Chevron_up clock-hi-dark main_icn_Clock_or_Timed main_icn_Close community-or-foundation-mid main_icn_Community_or_Foundation connectivity converged-proposition customer-care dashboard-hi dashboard-mid main_icn_Dashboard data-mid market_icn_Data_Sharing market_icn_Deals main_icn_Delete delivery main_icn_Dislike document-mid main_icn_Download main_icn_Edit entertainment-hi-dark error-circle error-simple main_icn_Social_Facebook main_icn_Filter main_icn_Filter social-google-plus help-hi_1 help home-02-hi info-circle infographic-hi-dark country-or-international-hi-dark landline-or-call-mid main_icn_Landline_or_Call main_icn_Like market_icn_LinkedIn location-hi main_icn_Location mail-new-hi-dark mail-read-hi-dark mail-new market_icn_Screen_size main_icn_Menu market_icn_SMS mobile-broadband mobile-hi-dark mobile-mid main_icn_Mobile my-vodafone-mid main_icn_My_Vodafone network-signal-hi-dark network-signal-hi network-signal-mid main_icn_Network_signal offer-badge-percent market_icn_Offer_badge main_icn_Pause payg-hi-dark payg-hi payg-mid main_icn_PAYG social-paypal main_icn_Photos pie-chart play-hi-dark main_icn_Play_circle main_icn_Play_arrow main_icn_Add_or_Plus print main_icn_Privacy 0_rating 5_rating main_icn_Ratings record-hi-dark refresh main_icn_Bill_or_Report main_icn_Reports return-product roaming-hi-dark roaming-mid main_icn_Roaming search-hi-dark main_icn_Search security-hi-dark security-hi security-mid main_icn_Security settings-hi-dark settings-hi share shopping-trolley shopping sim-mid main_icn_SIM market_icn_SIM_Swap social-facebook social-google-plus social-linkedin social-twitter social-youtube main_icn_Student tail [Converted] text-mid main_icn_Text thumbs-hi-dark tick main_icn_Tick_simple top-up-hi-dark top-up-hi top-up-mid main_icn_Top_up tv-hi-dark main_icn_TV main_icn_Social_Twitter users main_icn_Viewed market_icn_Vodafone_store voice-of-vodafone-alerts-mid voice-of-vodafone-alerts warning-hi-dark warning-hi-dark warning weight white-paper-mid country-or-international-mid market_icn_Multinational social-youtube VF_Logo