COVID-19 and your broadband order. Find out more.
The results shown here are indicative only. Broadband is not available everywhere and we cannot guarantee your availability until the services are connected. Early termination fees apply to 12 and 24 month contracts. Actual user speeds will vary and are affected by various factors.
How COVID-19 may affect your Vodafone broadband order
Our retail stores are open under NZ Alert Level Two guidelines and we will be taking all necessary measures to keep our customers and staff safe while in store. See our store guidelines and opening hours here. You can also shop online and we offer contactless delivery to keep you safe.
Local fibre companies (e.g. Chorus, Enable, UFF and Northpower) moved back to business-as-usual at level 3, but with additional precautions to process your order as quickly and safely as possible.
If you have any further questions, we recommend using a digital way of contacting us if you can. Digital ways to contact us include My Vodafone app, Online chatbot TOBi, website help and online shop. Our social media care team is available between 8am-9pm every day, on Facebook and Twitter.
Our teams are working hard to respond to all customer queries. Please bear in mind there may be extended wait times.
Thank you for your patience at this time.
Stay safe New Zealand.
Terms and conditions
**UltraFast HFC is Vodafone's hybrid fibre coaxial cable service.
^ National calling includes landline to landline calls with a 2 hour cap per call.
Vodafone Calling and Naked Broadband may be incompatible with services that require a copper phone line such as some monitored alarms, faxes, interactive features of SKY or PABX.
*$200 credit online only offer: Available to new Vodafone customers who sign up to an Unlimited broadband plan for 12 or 24 months. Excludes Fixed Wireless and HFC Access plans. Applied when your broadband becomes active and will show on your first or second bill as a credit. Will be debited back on early termination or plan transfer. Offer ends 26 June 2020. For full terms see Unlimited Broadband online only $200 credit terms.
$100 wireless credit offer: Available to customers until 31 July 2020 who sign up to a 12-month 300GB or 600GB wireless broadband plan. Applied when your broadband becomes active and will show on your first or second bill as a credit. Will be debited back on early termination or plan transfer. For full terms see $100 Wireless Broadband credit terms.
Wireless broadband: Only available in selected areas (rural areas are specifically excluded). Sufficient 4G coverage and capacity is also required. Ask us to check your address. The modem must only be used at the location nominated by the customer. Home phone activation may take up to 7 days. Get your money back for up to 30 days after you join Vodafone as a Wireless Broadband customer. See network guarantee terms. Early termination charge applies to 12 month contracts. Traffic management policy and terms apply, see Wireless Broadband terms.
VodafoneTV: Not available everywhere. VodafoneTV is only available on Fibre, UltraFast HFC and VDSL (minimum speed required) Ultimate Home plans. Compatible TV required, this must plug into your TV box and modem. Features/content will vary according to source and subscription type. Regional channels may not be available. Cannot be used in conjunction with an active SKY through Vodafone account. For full terms, see VodafoneTV terms.
Vodafone Consumer terms, Home Wireless Broadband terms and Residential Broadband terms apply.
Important things to know
Terms and conditions
Unlimited broadband is for residential use only.
Set-up Fees
- Additional charges may apply for non-standard connections.
- If you choose not to sign up to a 12 or 24 month contract, a connection and wiring fee will apply depending on your requirements. You can purchase the Vodafone Ultra Hub for $149 plus $14.95 postage and handling.
- Fibre, VDSL and ADSL plans include a modem and standard broadband connection. $14.95 modem postage and handling charge applies. Terms apply, see connection terms for ADSL, VDSL, and Fibre.
- Cable and UltraFast HFC customers will receive free use of a modem for the duration of their services and a free standard broadband connection and wiring. See UltraFast HFC and Cable modem and connection offer terms.
Early Termination
We made changes to our early termination charges from 26 February 2020.
- An Early Termination Fee will apply if you choose to disconnect or downgrade to a lower value broadband plan before the fixed term's end date.
- You need to let us know 30 days in advance if you wish to cancel any service.
- If you joined Vodafone from this date, on one of our current in market plans, a graduated early termination fee will apply:
- $199 early termination fee applies to a 12-month term and will reduce by $50 every three months.
- $299 early termination fee applies to a 24-month term and will reduce by $40 every three months.
| Graduated 12 Month term ETC | ||||||||||||
| ETC | $199 | $149 | $99 | $49 | ||||||||
| Months Remaining | 12 | 11 | 10 | 9 | 8 | 7 | 6 | 5 | 4 | 3 | 2 | 1 |
| Graduated 24 Month term ETC | ||||||||||||||||||||||||
| ETC | $299 | $259 | $219 | $179 | $139 | $99 | $59 | $19 | ||||||||||||||||
| Months Remaining | 24 | 23 | 22 | 21 | 20 | 19 | 18 | 17 | 16 | 15 | 14 | 13 | 12 | 11 | 10 | 9 | 8 | 7 | 6 | 5 | 4 | 3 | 2 | 1 |
- If you are an existing customer on one of our older plans and your Vodafone bill references Vodafone B, Vodafone C or REF:TCL, an early termination fee of $199 applies to a 12 month term and $299 early termination applies to a 24 months term.
Voice Calling over Broadband
- All broadband plans and access types now come with Voice Calling over Broadband.
- Plans on VDSL, Fibre and Home Wireless Broadband now come with Voice Calling over Broadband.
- If power is not available then broadband, and any services which run over it including voice calling (and calls to emergency services), may stop working unless there is battery backup in the home.
- Services that require a fixed line phone line to work, such as monitored alarms, faxes, the interactive features of SKY digital or PABXs may be incompatible with our calling service. Vodafone recommend checking with the provider of any existing fixed line dependent services.
- Once your broadband is connected you’ll now need to plug your home phone directly into your Vodafone supplied modem instead of the wall phone jack. Non-Vodafone modems will not work.
- For more info, terms and FAQs see vodafone.co.nz/welcome
UltraFast HFC
- UltraFast HFC is Vodafone’s hybrid fibre coaxial cable network.
- It is only available in parts of Wellington, Christchurch and Kapiti.
On Account Discount
- A "$10" discount on your broadband monthly plan price is available when you link a Vodafone On Account mobile to your Vodafone home broadband account.
- Each validated On Account phone number may only be registered against one broadband account.
- The discount will no longer apply if you no longer have an eligible On Account mobile plan.
Data Charges
- When you reach the end of your plan’s data allowance, you will be charged $2 per 1GB.
- Uploads and downloads count towards your monthly allowance.
Calling Charges
- A $52.10 phone connection fee applies if you’re connecting a new fixed phone line or one that has previously been working but isn’t active. Installation charges may also apply.
- There is a minimum charge of one minute for all calls. After that, your call will be rounded up and charged by the minute.
- Special numbers: Audio conferencing and calls to destinations not included in your calling plan will also be charged at the per-minute rates of your calling plan. If you dial 059 or 0161 to access Spark’s network before making a call from your Vodafone home phone you'll be charged at Spark’s retail rates. 018 and 0900 and other special numbers are also not included in your calling plan and will be charged in addition to your calling plan.
- If you dial an area code before a local call, those calls will then be charged at national call rates.
- For further detail on calling rates see here.
VodafoneTV
- Please see our TV page for important things to know about VodafoneTV.
Offer summaries
Call us to find out more about our plans
Broadband FAQs
How COVID-19 may affect your Vodafone broadband order
Our retail stores are open under NZ Alert Level Two guidelines and we will be taking all necessary measures to keep our customers and staff safe while in store. See our store guidelines and opening hours here. You can also shop online and we offer contactless delivery to keep you safe.
Local fibre companies (e.g. Chorus, Enable, UFF and Northpower) moved back to business-as-usual at level 3, but with additional precautions to process your order as quickly and safely as possible.
If you have any further questions, we recommend using a digital way of contacting us if you can. Digital ways to contact us include My Vodafone app, Online chatbot TOBi, website help and online shop. Our social media care team is available between 8am-9pm every day, on Facebook and Twitter.
Our teams are working hard to respond to all customer queries. Please bear in mind there may be extended wait times.
Thank you for your patience at this time.
Stay safe New Zealand.
What is the difference between ADSL, VDSL, Fibre, UltraFast HFC and Wireless broadband?
ADSL stands for 'Asymmetric Digital Subscriber Line', and it uses the copper network from Chorus. ADSL is ideal for basic internet activities like web browsing, email and online banking.
VDSL is faster than ADSL, but not as fast as Fibre. VDSL lets you enjoy better HD video streaming and sharper online video chats, when compared to ADSL.
Fibre broadband is faster than ADSL and faster than VDSL. Fibre broadband delivers your data over fibre optic cables, much faster than other technologies.
Ultrafast HFC is faster than ADSL and VDSL. Ultrafast HFC is a Vodafone's hybrid fibre coaxial network, that uses world-leading DOCSIS 3.1 technology for high speed data.
Wireless Broadband is super fast broadband, delivered over our 4G mobile network. The modem comes with a SIM card pre installed, making it very easy to set up.
What is Naked Broadband?
Naked broadband is an internet connection without a home phone and is available with ADSL, VDSL, Fibre, UltraFast HFC and Home Wireless Broadband plans.
What is the process for fibre installation?
Once you’ve signed up for a fibre plan, you will then need to choose a date for our technician to come and discuss your installation with you. During this meeting, they will let you know if there’s any digging involved and confirm if you need your neighbours’ consent before the installation.
Once this is complete, our fibre broadband team will set up the fibre connection outside your house, development or apartment complex.
You then need to agree to a date for the line to be connected inside your home. You will need to be at home during this step. The installation steps may all happen in one day, or it may take more than one visit depending on what’s required.
How much data do I need?
Your data usage is decided by two factors – the number of devices in your home and the type of content that will be consumed. If you have multiple devices, you will need higher data to ensure each device has enough, especially if each device is being used to stream audio or video.
Even if you have fewer devices, but stream a lot of high definition video or music, it would be better to pick a broadband plan with higher data limits.
If you want to get a more detailed breakup of how much data you’ll need per month, check out this handy data calculator from Chorus - https://www.chorus.co.nz/data-calculator#/
Will broadband affect my monitored alarms?
Fibre broadband can be used with monitored alarms, but fibre won't work during a power outage. That means that your alarm may not working if the power fails.
Some alarm models aren't compatible with fibre broadband. Before you install fibre broadband, please check with your alarm supplier or manufacturer, whether you need to upgrade your alarm model.
Monitored alarms are, unfortunately, not compatible with our Wireless Broadband.
Why choose Vodafone?
With our Ultra Hub modem and Wi-Fi extenders, everyone in your family can stream video, download files and browse the web from more rooms in your home, all at the same time.
Talk to our Ninjas in store, online or over the phone. They're ace at answering questions and walking you through tricky tech stuff.
If you have your home broadband with Vodafone and one of our eligible mobile plans, we’re making sure you and your family stay connected