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Terms and conditions

**UltraFast HFC is Vodafone's hybrid fibre coaxial cable service.
^ National calling includes landline to landline calls with a 2 hour cap per call.
Vodafone Calling and Naked Broadband may be incompatible with services that require a copper phone line such as some monitored alarms, faxes, interactive features of SKY or PABX.

^^Minimum speed required.

Noel Leeming in-home visit: Noel Leeming in-home visits not available everywhere. Only for new sign ups through the Vodafone website for a 12 or 24 month broadband plan until 17 December 2019, must be booked by 19 December 2019. Terms apply see www.vodafone.co.nz/legal/terms-conditions/online-inhome-visit/.

$200 broadband credit: Offer available from 18 June 2019 until further notice. New customers only. Only applies to the standard monthly plan charge. Will appear on your first or second bill. We will recover the cost of the $200 credit on early termination. Not available with other offers. Offer Terms apply.

VodafoneTV: Not available everywhere. VodafoneTV is only available on Fibre, UltraFast HFC and VDSL (minimum speed required) Ultimate Home plans. Compatible TV required, this must plug into your TV box and modem. Features/content will vary according to source and subscription type. Regional channels may not be available. Cannot be used in conjunction with an active SKY through Vodafone account. For full terms, see VodafoneTV terms.

Vodafone Consumer terms, Home Wireless Broadband terms and Residential Broadband terms apply.

Important things to know

Terms and conditions

Unlimited broadband is for residential use only.

$200 Broadband credit:

Offer available from 18 June 2019 until further notice. New customers only. Only applies to the standard monthly plan charge. Will appear on your first or second bill. We will recover the cost of the $200 credit on early termination. Not available with other offers. Offer Terms apply.

Set-up Fees

  • Additional charges may apply for non-standard connections. 
  • If you choose not to sign up to a 12 or 24 month contract, a connection and wiring fee will apply depending on your requirements.  You can purchase the Vodafone Ultra Hub for $149 plus $14.95 postage and handling.
  • Fibre, VDSL and ADSL plans include a modem and standard broadband connection. $14.95 modem postage and handling charge applies. Terms apply, see connection terms for ADSL, VDSL, and Fibre.
  • Cable and UltraFast HFC customers will receive free use of a modem for the duration of their services and a free standard broadband connection and wiring. See UltraFast HFC and Cable modem and connection offer terms.

Early Termination

  • An Early Termination Fee will apply when you choose to disconnect or transfer to a new plan before any fixed term's end date.
  • $199 early termination fee applies to 12 months term $299 early termination applies to 24 months term.
  • You need to let us know 30 days in advance if you wish to cancel any service.

Voice Calling over Broadband

  • All broadband plans and access types now come with Voice Calling over Broadband.
  • Plans on VDSL, Fibre and Home Wireless Broadband now come with Voice Calling over Broadband.
  • If power is not available then broadband, and any services which run over it including voice calling (and calls to emergency services), may stop working unless there is battery backup in the home.
  • Services that require a fixed line phone line to work, such as monitored alarms, faxes, the interactive features of SKY digital or PABXs may be incompatible with our calling service. Vodafone recommend checking with the provider of any existing fixed line dependent services.
  • Once your broadband is connected you’ll now need to plug your home phone directly into your Vodafone supplied modem instead of the wall phone jack. Non-Vodafone modems will not work.
  • For more info, terms and FAQs see vodafone.co.nz/welcome

UltraFast HFC

  • UltraFast HFC is Vodafone’s hybrid fibre coaxial cable network.
  • It is only available in parts of Wellington, Christchurch and Kapiti.

On Account Discount

  • A "$10" discount on your broadband monthly plan price is available when you link a Vodafone On Account mobile to your Vodafone home broadband account.
  • Each validated On Account phone number may only be registered against one broadband account.
  • The discount will no longer apply if you no longer have an eligible On Account mobile plan.

Data Charges

  • When you reach the end of your plan’s data allowance, you will be charged $2 per 1GB.
  • Uploads and downloads count towards your monthly allowance.

Calling Charges

  • A $52.10 phone connection fee applies if you’re connecting a new fixed phone line or one that has previously been working but isn’t active. Installation charges may also apply.
  • There is a minimum charge of one minute for all calls. After that, your call will be rounded up and charged by the minute.
  • Special numbers: Audio conferencing and calls to destinations not included in your calling plan will also be charged at the per-minute rates of your calling plan. If you dial 059 or 0161 to access Spark’s network before making a call from your Vodafone home phone you'll be charged at Spark’s retail rates. 018 and 0900 and other special numbers are also not included in your calling plan and will be charged in addition to your calling plan.
  • If you dial an area code before a local call, those calls will then be charged at national call rates.
  • For further detail on calling rates see here.

VodafoneTV

  • Please see our TV page for important things to know about VodafoneTV.

Offer summaries

Need help setting up?

We’ve partnered with Noel Leeming Tech Solutions to make your life easier

Home Broadband and WiFi set-up

Home Broadband and WiFi set-up

We’ll take all the hassle out of setting up your home broadband. This includes configuring your network and setting up your home Wi-Fi.

WiFi in home device connectivity

WiFi in-home device connectivity

We’ll even connect your Wi-Fi devices to your broadband network - PC, laptop, smartphone, tablet, smart TV.

Call us to find out more about our plans

Broadband FAQs

What is the difference between ADSL, VDSL, Fibre, UltraFast HFC and Home Wireless broadband?

ADSL stands for 'Asymmetric Digital Subscriber Line', and it uses the copper network from Chorus. ADSL is ideal for basic internet activities like web browsing, email and online banking.

VDSL is faster than ADSL, but not as fast as Fibre. VDSL lets you enjoy better HD video streaming and sharper online video chats, when compared to ADSL.

Fibre broadband is faster than ADSL and faster than VDSL. Fibre broadband delivers your data over fibre optic cables, much faster than other technologies.

Ultrafast HFC uses Vodafone’s hybrid fibre coaxial copper network which has been upgraded using world-leading DOCSIS 3.1 technology.

Home Wireless Broadband is super-fast broadband, delivered on Vodafone’s 4G network. The modem comes with a SIM card installed making it really easy to set up.

What is Naked Broadband?

Naked broadband is an internet connection without a home phone and is available with ADSL, VDSL, Fibre, UltraFast HFC and Home Wireless Broadband plans.

What is the process for fibre installation?

Once you’ve signed up for a fibre plan, you will then need to choose a date for our technician to come and discuss your installation with you. During this meeting, they will let you know if there’s any digging involved and confirm if you need your neighbours’ consent before the installation.

Once this is complete, our fibre broadband team will set up the fibre connection outside your house, development or apartment complex.

You then need to agree to a date for the line to be connected inside your home. You will need to be at home during this step. The installation steps may all happen in one day, or it may take more than one visit depending on what’s required.

How much data do I need?

Your data usage is decided by two factors – the number of devices in your home and the type of content that will be consumed. If you have multiple devices, you will need higher data to ensure each device has enough, especially if each device is being used to stream audio or video. 

Even if you have fewer devices, but stream a lot of high definition video or music, it would be better to pick a broadband plan with higher data limits.

If you want to get a more detailed breakup of how much data you’ll need per month, check out this handy data calculator from Chorus - https://www.chorus.co.nz/data-calculator#/

Will broadband affect my monitored alarms?

Fibre broadband can be used with monitored alarms, but fibre won't work during a power outage. That means that your alarm may not working if the power fails.

Some alarm models aren't compatible with fibre broadband. Before you install fibre broadband, please check with your alarm supplier or manufacturer, whether you need to upgrade your alarm model.

Monitored alarms are, unfortunately, not compatible with our Wireless Broadband.

Why choose Vodafone?

Super Wi-Fi

With our Ultra Hub modem and Wi-Fi extenders, everyone in your family can stream video, download files and browse the web from more rooms in your home, all at the same time.

Vodafone Ninjas - Masters of Tech.

Talk to our Ninjas in store, online or over the phone. They're ace at answering questions and walking you through tricky tech stuff.

Vodafone Always Connected.

If you have your home broadband with Vodafone and one of our eligible mobile plans, we’re making sure you and your family stay connected

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