Terms and conditions

Unlimited broadband is for residential use only.

Set-up Fees

• Additional charges may apply for non-standard connections. 
• If you choose not to sign up to a 12 or 24 month contract, a connection and wiring fee will apply depending on your requirements.  You can purchase the Vodafone Ultra Hub for $149 plus $14.95 postage and handling.
• Your monthly price includes your base monthly fee for your broadband plus a 99c telecommunications levy contribution.
• Fibre, VDSL and ADSL plans include a modem and standard broadband connection. $14.95 modem postage and handling charge applies. Terms apply, see terms for ADSL, VDSL, and Fibre here.
• Cable and FibreX customers will receive free use of a modem for the duration of their services and a free standard broadband connection and wiring. See FibreX and Cable modem and connection offer terms here.

Early Termination

• An Early Termination Fee will apply when you choose to disconnect or transfer to a new plan before any fixed term’s end date.
• $199 early termination fee applies to 12 months term $299 early termination applies to 24 months term.
• You need to let us know 30 days in advance if you wish to cancel any service.

Voice Calling over Broadband

• Plans on VDSL, Fibre and Home Wireless Broadband now come with Voice Calling over Broadband.
• If power is not available then broadband, and any services which run over it including voice calling (and calls to emergency services), may stop working unless there is battery backup in the home.
• Services that require a fixed line phone line to work, such as monitored alarms, faxes, the interactive features of SKY digital or PABXs may be incompatible with our calling service. Vodafone recommend checking with the provider of any existing fixed line dependent services.
• Once your broadband is connected you’ll now need to plug your home phone directly into your Vodafone supplied modem instead of the wall phone jack. Non-Vodafone modems will not work.
• For more info, terms and FAQs see vodafone.co.nz/welcome

FibreX

• FibreX is Vodafone’s hybrid fibre coaxial cable network.
• It is only available in parts of Wellington, Christchurch and Kapiti.
• Customers at eligible addresses will get an install in 3 working days, or a $100 credit if not installed in that time, 3 day install terms apply

On Account Discount

• A "$10" discount on your broadband monthly plan price is available when you link a Vodafone On Account mobile to your Vodafone home broadband account.
• Each validated On Account phone number may only be registered against one broadband account.
• The discount will no longer apply if you no longer have an eligible On Account mobile plan.

Data Charges

• When you reach the end of your plan’s data allowance, you will be charged $2 per 1GB.
• Uploads and downloads count towards your monthly allowance.

Calling Charges

• A $52.10 phone connection fee applies if you’re connecting a new fixed phone line or one that has previously been working but isn’t active. Installation charges may also apply.

• There is a minimum charge of one minute for all calls. After that, your call will be rounded up and charged by the minute.
• Special numbers: Audio conferencing and calls to destinations not included in your calling plan will also be charged at the per-minute rates of your calling plan.  If you dial 059 or 0161 to access Spark’s network before making a call from your Vodafone home phone you'll be charged at Spark’s retail rates. 018 and 0900 and other special numbers are also not included in your calling plan and will be charged in addition to your calling plan.
• If you dial an area code before a local call, those calls will then be charged at national call rates.
• For further detail on calling rates see here.

Vodafone TV

• Please see our TV page for important things to know about Vodafone TV.

Offer summaries

• Offer Summary - Basic Home Offer
• Offer Summary - Basic Home VDSL Offer
• Offer Summary - Everyday Home Offer
• Offer Summary - Ultimate Home Offer
• Offer Summary - Smart Connect Offer