**UltraFast HFC is Vodafone's hybrid fibre coaxial cable service.
^ National calling includes landline to landline calls with a 2 hour cap per call.
Vodafone Calling and Naked Broadband may be incompatible with services that require a copper phone line such as some monitored alarms, faxes, interactive features of SKY or PABX.

$100 wireless credit offer: Available to customers until 31 July 2020 who sign up to a 12-month 300GB or 600GB wireless broadband plan. Applied when your broadband becomes active and will show on your first or second bill as a credit. Will be debited back on early termination or plan transfer. For full terms see $100 Wireless Broadband credit terms.

Wireless broadband:  Only available in selected areas (rural areas are specifically excluded). Sufficient 4G coverage and capacity is also required. Ask us to check your address. The modem must only be used at the location nominated by the customer. Home phone activation may take up to 7 days. Get your money back for up to 30 days after you join Vodafone as a Wireless Broadband customer. See network guarantee terms. Early termination charge applies to 12 month contracts. Traffic management policy and terms apply, see Wireless Broadband terms.

VodafoneTV: Not available everywhere. VodafoneTV is only available on Fibre, UltraFast HFC and VDSL (minimum speed required) Ultimate Home plans. Compatible TV required, this must plug into your TV box and modem. Features/content will vary according to source and subscription type. Regional channels may not be available. Cannot be used in conjunction with an active SKY through Vodafone account. For full terms, see VodafoneTV terms.

Vodafone Consumer terms, Home Wireless Broadband terms and Residential Broadband terms apply.

Terms and conditions

Unlimited broadband is for residential use only.

Set-up Fees

• Additional charges may apply for non-standard connections. 
• If you choose not to sign up to a 12 or 24 month contract, a connection and wiring fee will apply depending on your requirements.  You can purchase the Vodafone Ultra Hub for $149 plus $14.95 postage and handling.
• Fibre, VDSL and ADSL plans include a modem and standard broadband connection. $14.95 modem postage and handling charge applies. Terms apply, see connection terms for ADSL, VDSL, and Fibre.
• Cable and UltraFast HFC customers will receive free use of a modem for the duration of their services and a free standard broadband connection and wiring. See UltraFast HFC and Cable modem and connection offer terms.

Early Termination

We made changes to our early termination charges from 26 February 2020.

• An Early Termination Fee will apply if you choose to disconnect or downgrade to a lower value broadband plan before the fixed term's end date.
• You need to let us know 30 days in advance if you wish to cancel any service.
• If you joined Vodafone from this date, on one of our current in market plans, a graduated early termination fee will apply:

1. $199 early termination fee applies to a 12-month term and will reduce by $50 every three months.
2. $299 early termination fee applies to a 24-month term and will reduce by $40 every three months.

• If you are an existing customer on one of our older plans and your Vodafone bill references Vodafone B, Vodafone C or REF:TCL, an early termination fee of $199 applies to a 12 month term and $299 early termination applies to a 24 months term.

Voice Calling over Broadband

• All broadband plans and access types now come with Voice Calling over Broadband.
• Plans on VDSL, Fibre and Home Wireless Broadband now come with Voice Calling over Broadband.
• If power is not available then broadband, and any services which run over it including voice calling (and calls to emergency services), may stop working unless there is battery backup in the home.
• Services that require a fixed line phone line to work, such as monitored alarms, faxes, the interactive features of SKY digital or PABXs may be incompatible with our calling service. Vodafone recommend checking with the provider of any existing fixed line dependent services.
• Once your broadband is connected you’ll now need to plug your home phone directly into your Vodafone supplied modem instead of the wall phone jack. Non-Vodafone modems will not work.
• For more info, terms and FAQs see vodafone.co.nz/welcome

UltraFast HFC

• UltraFast HFC is Vodafone’s hybrid fibre coaxial cable network.
• It is only available in parts of Wellington, Christchurch and Kapiti.

On Account Discount

• A "$10" discount on your broadband monthly plan price is available when you link a Vodafone On Account mobile to your Vodafone home broadband account.
• Each validated On Account phone number may only be registered against one broadband account.
• The discount will no longer apply if you no longer have an eligible On Account mobile plan.

Data Charges

• When you reach the end of your plan’s data allowance, you will be charged $2 per 1GB.
• Uploads and downloads count towards your monthly allowance.

Calling Charges

• A $52.10 phone connection fee applies if you’re connecting a new fixed phone line or one that has previously been working but isn’t active. Installation charges may also apply.

• There is a minimum charge of one minute for all calls. After that, your call will be rounded up and charged by the minute.
• Special numbers: Audio conferencing and calls to destinations not included in your calling plan will also be charged at the per-minute rates of your calling plan. If you dial 059 or 0161 to access Spark’s network before making a call from your Vodafone home phone you'll be charged at Spark’s retail rates. 018 and 0900 and other special numbers are also not included in your calling plan and will be charged in addition to your calling plan.
• If you dial an area code before a local call, those calls will then be charged at national call rates.
• For further detail on calling rates see here.

VodafoneTV

• Please see our TV page for important things to know about VodafoneTV.

Offer summaries

• Offer Summary - Basic Home Offer
• Offer Summary - Basic Home VDSL Offer
• Offer Summary - Everyday Home Offer
• Offer Summary - Ultimate Home Offer
• Offer Summary - Smart Connect Offer