Our web and email hosting services are closing

Vodafone domain, email and web and hosting services are no longer supported

All Vodafone domain, web and email hosting services are no longer supported after 28 February 2019, as these services are closing. If you still have these services with us, we strongly recommend moving your services to a new provider now, otherwise you will lose your domain, website or email, as these services are actively being closed.

All services will be closed between 1 March and 30 April 2019. Once these services are closed, we will not be able to restore them. We have a dedicated team available until the end of April to help affected customers – contact us for any further assistance you may require.

Moving your web or email hosting

We recommend following the below steps:
  1. Take your time and make a plan. Before you move to a new web hosting company, talk to your IT provider and consider reassessing your business needs. - Which of your current services do you want to keep? - Are there any you don’t need any more? - Are there any new services you’d like to add?We recommend you move all your services at the same time.
  2. Make sure you've backed up all your data. We cannot restore any data you lose.
  3. Choose a new hosting provider, and set up a new commercial agreement with them. We’ve partnered with Kiwi web hosting company, Freeparking, and arranged an exclusive price on selected hosting plans for Vodafone customers (available for a limited time only).You can choose to move your services to any web hosting company you like.
  4. Work with your new web host to move your services. Every Service Provider is different, so the time and information required to successfully transfer your services, may vary from company to company. However as a general overview, see the steps below on how to move each of your services

Not sure if your services are Vodafone, Clear Net or Paradise server? Check out the email we sent you these about this closure, we’ve listed them there.

If you need more information, please get in contact with us

Important things to know

Vodafone services

Domain Name Registration & Domain Name Hosting (.nz)

  1. Ask your billing contact us for your UDAI code.
  2. Give your new web hosting provider a list of the services you’d like to keep, and your UDAI code. They’ll then work with you to move your services to their hosting platform. When signing up with a new provider, it’s best to use the Name Server they provide you. Vodafone will not be providing public name servers after 28th February 2019.
* If your domain ends with anything other than ‘.nz’ please contact us (ie. your domain ends with.com or .org).

Email Hosting
Work with your new provider to set up a new email account - this is usually quite straight forward.
  1. Update your MX record with your domain name hosting provider.

Web Hosting
Work with your new provider to transfer your web content over to their servers.
  1. Update your A record with your domain name hosting provider.

Clearnet services

Domain Name Registration & Domain Name Hosting (.nz)
  1. Check who your Domain Name Registrant is. This is the person who is able to make changes to your Clear Net hosted services.You can see who they are on dns.org.nz/whois by searching for your domain
  2. Get your UDAI code in Customer Zone.
  3. Give your new web hosting provider a list of the services you’d like to keep, and your UDAI code. They’ll then work with you to move your services to their hosting platform. When signing up with a new provider, it’s best to use the Name Server they provide you. Vodafone will not be providing public name servers after 28th February 2019
* If your domain ends with anything other than ‘.nz’ please contact us (ie. your domain ends with.com or .org).

Email Hosting
  1. Work with your new provider to set up a new email account – this is usually quite straight forward.
  2. Update your 'MX record' with your domain name hosting provider.

Web Hosting
  1. Work with your new provider to transfer your web content over to their servers.
  2. Update your 'A record' with your domain name hosting provider.

Paradise services

Domain Name Registration & Domain Name Hosting (.nz)
  1. Check who your Domain Name Registrant is. This is the person who is able to make changes to your Paradise hosted services.You can see who they are on dns.org.nz/whois.
  2. Ask your Domain Name Registrant Owner to contact us and ask for your UDAI. Your UDAI will then automatically be sent to Domain Name Registrant.
  3. Give your new web hosting provider a list of the services you’d like to keep, and your UDAI code. They’ll then work with you to move your services to their hosting platform. When signing up with a new provider, it’s best to use the Name Server they provide you. Vodafone will not be providing public name servers after 28th February 2019.
If your domain ends with anything other than ‘.nz’ please contact us (ie. your domain ends with.com or .org).

Email Hosting
  1. Work with your new provider to set up a new email account – this is usually quite straight forward.
  2. Update your 'MX record' with your domain name hosting provider.

Web Hosting
  1. Work with your new provider to transfer your web content over to their servers.
  2. Update your 'A record' with your domain name hosting provider.

Tip: It's a good idea to archive your content at this time too.

Questions and answers

Which server are my hosted services set up on (Vodafone, Clear Net or Paradise)?

Check the email that we sent you that lists your affected services. This will show how each of services has been set up. Or if in doubt, contact us

Where should I move my services to?

We’ve partnered with Kiwi web hosting company, Freeparking, and arranged an exclusive price on selected hosting plans for Vodafone customers.

However you can choose to move your services to any web hosting company you like –search for ‘web hosting company’ online and you’ll find a wide range of options.

What is a Domain Name Registrant?

Your Domain Name Registrant is the person who currently has the authority to make changes to domain registration on the Clear Net and Paradise servers. These details are held publicly and can be reviewed on dnc.org.nz/whois.

If you received an email from us, we may have listed your current Domain Name Registrant owner in the email.

Who is my billing contact?

This is the person who your hosted services bill is addressed to. This person has the authority to make changes to your hosted services on the Vodafone server.

What is a UDAI?

A UDAI (Unique Domain Authentication ID) is a unique eight-digit code needed to transfer a .nz domain name from one Registrar to another.

What is an MX record?

MX stands for Mail eXchanger. Their records are used in DNS records (or Zone files) to specify the server where email for a domain should be routed.

What is an A record?

An A Record is used to point a logical domain name, such as "vodafone.co.nz", to the IP address of Vodafone’s hosting server, "203.x.x.x".

I no longer need these services, how can I cancel them?

You can cancel these services by contacting us.

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