Bring your own modem for your Broadband plan

Bring your existing modem or get one of ours

You can use your existing modem and enjoy no fixed term on our Unlimited Fibre, VDSL or ADSL broadband plans, or let us take on your modem worries and receive a fully supported Vodafone modem on a 12 month fixed term.
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Vodafone Modem
Vodafone Modem

If your modem was purchased from a New Zealand retailer or broadband service provider within the last five years, then it will most likely work on the Vodafone broadband network. However some broadband settings within your modem may need to change, so you need to be comfortable changing your modem settings. Here are the modem settings you need to know about.

Unsure how to change your modem settings? Then we recommend getting a new plug ‘n’ play fully supported Vodafone modem. Learn more about our Vodafone modem.

Important things to know

Modem requirements

On Fibre broadband - your modem must be Fibre ready/capable (WAN VLAN tagging and IPoE) and have a WAN or Internet port to connect to the Fibre ONT (Optical Network Terminal).

On VDSL/ADSL broadband - your modem must be VDSL/ADSL ready/capable (New Zealand PPPoA DSL).

Support

We will be unable to offer full support for modems not sourced through Vodafone. If you’re unsure about how to set up your own modem, we recommend getting a Vodafone modem from us.

Voice calling

To use our voice calling over broadband service, you’ll need a Vodafone modem as it won’t work on other modems.

If your non-Vodafone modem supports SIP voice calling, our voice calling over broadband service will not work.

If you’re bringing a Vodafone modem with you, our voice calling over broadband service will only work on the Vodafone modems; DN8245, Ultra Hub range, HG659, or newer Vodafone modems – you can view our modems here. We may not be able to add a voice calling over broadband service before you’re connected with us – once you’re online with us with your existing Vodafone modem, give our sales team a call on 0800 222 664 to get voice calling over broadband added to your account.

Terms and Conditions

  • Offer only available on Vodafone open term Unlimited Fibre, VDSL or ADSL broadband plans.
  • On Fibre broadband, your modem must be Fibre ready/capable (WAN VLAN tagging and IPoE) and have a WAN or Internet port to connect to the Fibre ONT (Optical Network Terminal).
  • On VDSL/ADSL broadband, your modem must be VDSL/ADSL ready/capable (New Zealand PPPoA DSL).
  • For use on Fibre or VDSL/ADSL your modem must be sourced from a New Zealand reputable retailer or broadband service provider and should be less than five years old.
  • Our voice calling over broadband (VoIP) service will only work on our DN8245, our Ultra Hub range, HG659 or newer Vodafone modems – view our modems here. If you’re bringing a non-Vodafone modem with you and it supports SIP voice calling, our voice calling over broadband service will not work.
  • Vodafone’s support to non-Vodafone modems is limited to the broadband service that connects to your premises and the modem settings we provide for you to connect to our network.
  • Actual broadband speeds, connection quality and the connection performance of your connected devices are dependent on your modem make, model, age, features and specifications, and how you choose to connect to your modem (Ethernet or Wi-Fi).
  • You must provide Vodafone with 1 months' notice if you wish to cancel your open term plan.
  • Consumer terms and Residential Broadband terms apply

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