​ Understanding your broadband charges ​

Broadband availability

Check what broadband plans we offer at your place.

We'll recommend the best possible connection, based on your address.

Check out our Broadband plans Call 0800 777 044

Father and son using a digital tablet and smiling
Father and son using a digital tablet and smiling

Every wondered about your monthly broadband charges?


Your broadband monthly plan pricing is made up of several components of third party costs, Vodafone costs and GST. These can vary, depending on which type of broadband service you are using – Fibre, Copper, Fixed Wireless or HFC. Lets take a look at how these are made up.

Understanding your Copper or Fibre Broadband charges

Fibre and Copper services are provided using third party network infrastructure. For Copper, this is the Chorus network and for Fibre, this can be Chorus, Enable, Tuatahi First Fibre or Northpower, depending on where in the country you live. These charges are set subject to government regulation and at a minimum, the price for these can be increased each year to account for inflation.
Graph showing broadband charges breakdown – Vodafone, Chorus or Local Fibre Company charges
Vodafone Charges

Vodafone’s direct charges reflect the costs of bringing your overall broadband service to life:
  • Maintaining the servers and associated technology that connect with the internet worldwide.
  • Purchasing capacity on internet cables in and out of New Zealand, providing hardware in your home (such as a modem/WiFias required).
  • Paying the government TDL levy (that helps finance ongoing development of New Zealand telecommunications networks).
  • Providing consumer support and associated services.

Chorus or Local Fibre Company Charges

The largest proportion is charged by the network company (either” Chorus or one of the other local fibre companies such as Enable, Tutatahi First Fibre or Northpower).
  • This pays for the connection along the streets between your home and the point where your broadband signal links with Vodafone.
  • The network companies charge this connection cost to Vodafone, which we incorporate into your total monthly bill.

Understanding your HFC or Fixed Wireless charges

In areas where HFC is available (in arts of Wellington, Kapiti and Christchurch) or our Fixed Wireless broadband is available, these are provided on Vodafone’s own network infrastructure. This means we don’t have to pay third party costs for these and as we have better control of the costs of these networks, we can pass on the benefits of this through better monthly pricing.
Graph showing broadband charges breakdown – HFC and Fixed Wireless charges
Graphs showing the build-up of your monthly charges are indicative and based on actual network company charges for our most common in-market plan types, and include applicable plan discounts.
HFC or Fixed Wireless Charges

HFC broadband and Fixed Wireless are provided on our own network. There are costs to bring this service to life:
  • Maintaining the fixed and wireless technology across Aotearoa that connects to your home and to the internet worldwide.
  • Providing hardware in your home (such as a modem/WiFi as required),
  • Paying the government TDL levy (that helps finance ongoing development of New Zealand telecommunications networks).
  • Providing consumer support and associated services.

However as these types of broadband services are provided on our own network we have better control over these, meaning we can pass on these benefits to customers through better monthly pricing.

We have also committed to not increasing the price on these services until at least June 2023.
Young family looking at a digital tablet and smiling
Young family looking at a digital tablet and smiling

How you can save money on your broadband plan


  • Use our address checker, to see if Fixed Wireless or HFC is available at your address as either of these options could be a great way to save.
  • Choose the right speed plan for your household use, including the number of people and the number of connected devices you use.
  • Don’t pay for more speed than you actually need.
  • For most kiwi households our Starter or Fibre Unlimited plans will be more than enough for you to work from home and keep the family entertained with streaming services. But if you have lots of people in your household, streaming content on many devices, you may need something a little faster.

Helpful broadband tips

Everyone knows how frustrating it is when your home broadband isn’t working properly – video calls or online movies get disrupted by buffering, or downloading that big file seems to take forever. While it’s natural to think there is an issue with your broadband, often the problem is what’s going on with your home Wifi setup.

Customer Impacting Events

Mobile ›
Excellent Very Good Good Fair Low No Connection
Landline & Broadband ›
Excellent Very Good Good Fair Low No Connection
main_icn_Play_arrow main_icn_Chevron_down main_icn_Chevron_right main_icn_Chevron_left main_icn_Chevron_up
WEB main_icn_Menu main_icn_Close

Internet Explorer Not Supported

Please note that we do not support Internet Explorer. For optimal browsing we recommend Chrome, Safari, or Firefox.