COVID-19 and your broadband order. Find out more.
Broadband
Vodafone Wi-Fi equipment
Vodafone Wi-Fi Booster
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The Vodafone Wi-Fi Booster is an easy way to get better Wi-Fi coverage in your home using the latest 2.4GHz and 5GHz 4X4 technology.
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The Wi-Fi Booster uses both 2.4ghz and 5ghz Wi-Fi Bands, 5ghz is capable of faster speeds over shorter distances.
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Both Wi-Fi Bands are broadcasted so either can be selected to use where needed.
Buy Vodafone Wi-Fi Booster
Vodafone Ultra Hub
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Stream and play on multiple devices without congestion with the latest 4x4 AC Wi-Fi
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Get superior range and coverage with beamforming, which focuses your Wi-Fi signal to your device*
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Easy plug ‘n’ play set up
Find out more
Broadband in New Zealand
The words 'broadband' and 'internet' are often used to describe the same thing. But the definition of each word is quite different. Broadband was originally defined as an "always on internet connection with a download speed around 2Mbps, and an upload speed over 1Mbps". Maximum speeds have increased a lot since then, but broadband still means high speed internet access. The word internet simply means "a system of interconnected computer networks". In New Zealand, Broadband connections (DSL) first appeared on the copper network in 1999, with speeds of just 128kbps. Broadband started to become more common in 2000, quickly overtaking dial-up internet connections.
Now, the most common type of broadband in New Zealand is Fibre broadband, with 1.19 million connections now using Fibre (as of April 2019). If you are interested in upgrading to Fibre broadband, or changing provider, take a look at our broadband plans.
Whatever type of internet connection you have, we know that you want to have the fastest possible speed and the best experience.
Broadband FAQs
How COVID-19 may affect your Vodafone broadband order
Our retail stores are open under NZ Alert Level Two guidelines and we will be taking all necessary measures to keep our customers and staff safe while in store. See our store guidelines and opening hours here. You can also shop online and we offer contactless delivery to keep you safe.
Local fibre companies (e.g. Chorus, Enable, UFF and Northpower) moved back to business-as-usual at level 3, but with additional precautions to process your order as quickly and safely as possible.
If you have any further questions, we recommend using a digital way of contacting us if you can. Digital ways to contact us include My Vodafone app, Online chatbot TOBi, website help and online shop. Our social media care team is available between 8am-9pm every day, on Facebook and Twitter.
Our teams are working hard to respond to all customer queries. Please bear in mind there may be extended wait times.
Thank you for your patience at this time.
Stay safe New Zealand.
What is the difference between ADSL, VDSL, Fibre, UltraFast HFC and Wireless broadband?
ADSL stands for 'Asymmetric Digital Subscriber Line', and it uses the copper network from Chorus. ADSL is ideal for basic internet activities like web browsing, email and online banking.
VDSL is faster than ADSL, but not as fast as Fibre. VDSL lets you enjoy better HD video streaming and sharper online video chats, when compared to ADSL.
Fibre broadband is faster than ADSL and faster than VDSL. Fibre broadband delivers your data over fibre optic cables, much faster than other technologies.
Ultrafast HFC is faster than ADSL and VDSL. Ultrafast HFC is a Vodafone's hybrid fibre coaxial network, that uses world-leading DOCSIS 3.1 technology for high speed data.
Wireless Broadband is super fast broadband, delivered over our 4G mobile network. The modem comes with a SIM card pre installed, making it very easy to set up.
What is Naked Broadband?
Naked broadband is an internet connection without a home phone and is available with ADSL, VDSL, Fibre, UltraFast HFC and Home Wireless Broadband plans.
What is the process for fibre installation?
Once you’ve signed up for a fibre plan, you will then need to choose a date for our technician to come and discuss your installation with you. During this meeting, they will let you know if there’s any digging involved and confirm if you need your neighbours’ consent before the installation.
Once this is complete, our fibre broadband team will set up the fibre connection outside your house, development or apartment complex.
You then need to agree to a date for the line to be connected inside your home. You will need to be at home during this step. The installation steps may all happen in one day, or it may take more than one visit depending on what’s required.
How much data do I need?
Your data usage is decided by two factors – the number of devices in your home and the type of content that will be consumed. If you have multiple devices, you will need higher data to ensure each device has enough, especially if each device is being used to stream audio or video.
Even if you have fewer devices, but stream a lot of high definition video or music, it would be better to pick a broadband plan with higher data limits.
If you want to get a more detailed breakup of how much data you’ll need per month, check out this handy data calculator from Chorus - https://www.chorus.co.nz/data-calculator#/
Will broadband affect my monitored alarms?
Fibre broadband can be used with monitored alarms, but fibre won't work during a power outage. That means that your alarm may not working if the power fails.
Some alarm models aren't compatible with fibre broadband. Before you install fibre broadband, please check with your alarm supplier or manufacturer, whether you need to upgrade your alarm model.
Monitored alarms are, unfortunately, not compatible with our Wireless Broadband.
Why choose Vodafone?
If you have your home broadband with Vodafone and one of our eligible mobile plans, we’re making sure you and your family stay connected
Get rewarded any day of the week - cheap movie tickets, music and sports tickets and whole lot more. Thanks for being with Vodafone!
Talk to our Ninjas in store, online or over the phone. They're ace at answering questions and walking you through tricky tech stuff.