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COVID-19 may affect your broadband order. Find out more.

Vodafone Ultra Hub Plus

Get online faster and stay connected, even while your Fibre is being connected
  • If you're in a 4G/3G area get connected super-fast to our mobile data network while you're waiting for your Fibre installation with an embedded 4G SIM
     
  • If you're in a 4G/3G area keep connected if your broadband connection goes down with a 4G/3G mobile backup
     
  • Get superior range and coverage with beamforming, which focuses your Wi-Fi signal to your device
     
  • Find out more about Ultra Hub Plus

Broadband in New Zealand

The words 'broadband' and 'internet' are often used to describe the same thing. But the definition of each word is quite different. Broadband was originally defined as an "always on internet connection with a download speed around 2Mbps, and an upload speed over 1Mbps". Maximum speeds have increased a lot since then, but broadband still means high speed internet access. The word internet simply means "a system of interconnected computer networks". In New Zealand, Broadband connections (DSL) first appeared on the copper network in 1999, with speeds of just 128kbps. Broadband started to become more common in 2000, quickly overtaking dial-up internet connections.

Now, the most common type of broadband in New Zealand is Fibre broadband, with 1.19 million connections now using Fibre (as of April 2019). If you are interested in upgrading to Fibre broadband, or changing provider, take a look at our broadband plans.
Whatever type of internet connection you have, we know that you want to have the fastest possible speed and the best experience.

 

Broadband FAQs

How COVID-19 may affect your Vodafone broadband order

New Zealand is currently at alert level 4, fibre installation companies (e.g. Chorus) are not able to make non-essential in-home technician visits. Fibre faults, medical services and new to broadband connections are being prioritised.  This is what you need to know:

Upgrading to fibre? – Your order is likely to be delayed until further notice. We recommend trying our super-fast wireless broadband as an alternative.
Connecting to Wireless Broadband? - We’ve seen increased demand for this product, please bear with us as we work to get your new wireless broadband connection out to you as soon as possible
Switching to ADSL/VDSL/Fibre? – In most cases an in-home technician is not required so your order will progress as normal.  If an in-home technician visit is required, your order is likely to be delayed until further notice.
New to broadband? – Your order will be prioritised and will be fulfilled within our standard timeframes.

Thank you for your patience at this time. Stay safe New Zealand

If you have any further questions we recommend using a digital way of contacting us if you can. Digital ways to contact us include: My Vodafone appOnline chatbot TOBiwebsite help and online shop. Our social media care team is available between 8am-9pm every day, on FacebookLinkedInInstagram and Twitter.

Our teams are working hard to respond to all customers queries but please bear in mind you may face an extended wait/response time from our teams.

What is the difference between ADSL, VDSL, Fibre, UltraFast HFC and Wireless broadband?

ADSL stands for 'Asymmetric Digital Subscriber Line', and it uses the copper network from Chorus. ADSL is ideal for basic internet activities like web browsing, email and online banking.

VDSL is faster than ADSL, but not as fast as Fibre. VDSL lets you enjoy better HD video streaming and sharper online video chats, when compared to ADSL.

Fibre broadband is faster than ADSL and faster than VDSL. Fibre broadband delivers your data over fibre optic cables, much faster than other technologies.

Ultrafast HFC is faster than ADSL and VDSL. Ultrafast HFC is a Vodafone's hybrid fibre coaxial network, that uses world-leading DOCSIS 3.1 technology for high speed data.

Wireless Broadband is super fast broadband, delivered over our 4G mobile network. The modem comes with a SIM card pre installed, making it very easy to set up.

What is Naked Broadband?

Naked broadband is an internet connection without a home phone and is available with ADSL, VDSL, Fibre, UltraFast HFC and Home Wireless Broadband plans.

What is the process for fibre installation?

Once you’ve signed up for a fibre plan, you will then need to choose a date for our technician to come and discuss your installation with you. During this meeting, they will let you know if there’s any digging involved and confirm if you need your neighbours’ consent before the installation.

Once this is complete, our fibre broadband team will set up the fibre connection outside your house, development or apartment complex.

You then need to agree to a date for the line to be connected inside your home. You will need to be at home during this step. The installation steps may all happen in one day, or it may take more than one visit depending on what’s required.

How much data do I need?

Your data usage is decided by two factors – the number of devices in your home and the type of content that will be consumed. If you have multiple devices, you will need higher data to ensure each device has enough, especially if each device is being used to stream audio or video. 

Even if you have fewer devices, but stream a lot of high definition video or music, it would be better to pick a broadband plan with higher data limits.

If you want to get a more detailed breakup of how much data you’ll need per month, check out this handy data calculator from Chorus - https://www.chorus.co.nz/data-calculator#/

Will broadband affect my monitored alarms?

Fibre broadband can be used with monitored alarms, but fibre won't work during a power outage. That means that your alarm may not working if the power fails.

Some alarm models aren't compatible with fibre broadband. Before you install fibre broadband, please check with your alarm supplier or manufacturer, whether you need to upgrade your alarm model.

Monitored alarms are, unfortunately, not compatible with our Wireless Broadband.

Why choose Vodafone?

Vodafone Always Connected

If you have your home broadband with Vodafone and one of our eligible mobile plans, we’re making sure you and your family stay connected

Vodafone Rewards

Get rewarded any day of the week - cheap movie tickets, music and sports tickets and whole lot more. Thanks for being with Vodafone!

Vodafone Ninjas - Masters of Tech

Talk to our Ninjas in store, online or over the phone. They're ace at answering questions and walking you through tricky tech stuff.

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