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Mobile terms

All prices exclude GST, unless stated otherwise, and are subject to change. Speeds reduced to a maximum of 1.2Mbps after Max Speed data allowance exceeded. Unlimited voice calls and TXTs to standard NZ and Aus numbers (i.e. no short codes or MMS/PXT). Business terms and Fair Use Policy apply. Exit fees may apply. Mobile Terms and Pay Monthly Terms apply.

Hotspot: Hotspot capable device required. Will count towards your plan usage, speeds reduce at 40GB. Max SD streaming at all times.

Endless Team Plan (Open Term): Minimum five team plans required. Total monthly cost is $42 per person (Endless Team Plan Large) or $52 per person (One Team Plan™) See terms.

One Business with Webex: One Business with Webex Mobile subscription available on 1, 24 or 36 month terms. One Business with Webex Softphone, Premium and IP Phone subscriptions are available on a 24 or 36 month term. Prices stated are per user per month on a 36 month term and exclude GST. Charges may apply if changes are made to profile subscriptions. Early termination fees and exit criteria apply. Find out more at one.nz/business/one-business-mobile/ and see here for full terms.

5G: 5G is live in parts select NZ cities and requires a 5G phone. Learn about 5G in NZ.

Local Number on Mobile: To sign up for Local Number on Mobile, you need to call 888 to activate the service. Additional services (e.g. broadband or fax) won’t be transferred.

Daily Roaming: A daily fee applies for each day you talk, send TXTs or use data (from your plan inclusions or usual rates) in a Daily Roaming country (valid until midnight NZ time) up to 90 consecutive days. Usual plan charges apply. If you are not in a Daily Roaming country, other rates will ap­ply, see terms.

International Add-On on Medium+: Available for use in New Zealand only when you join a $52.17 or above Pay Monthly Mobile Plan. Customers currently on these plans are unable to re-sign onto the same plan to receive the free Add-On. Any existing discounts you may have on your mobile account will drop off once you sign up to your new plan. If you switch or re-sign your plan to an ineligible plan, the add-on will drop off. Offer may be amended or withdrawn at any time.

International Add-On: Includes 250 anytime voice calls and 50 TXTs (excludes short codes and MMS/PXTs) to use in NZ to standard numbers in Canada, China, France, Germany, Hong Kong, India, Ireland, Italy, Japan, Korean Republic, Macau, Malaysia, Philippines, Portugal, Singapore, South Africa, Spain, Thailand, UK and USA. Any additional calls or TXTs made after included calls/TXTs are used, or made to countries not included in the add-on, are charged at the standard international rates of your plan. See terms.

Broadband terms

Business Wireless: Only available in selected areas. Sufficient coverage and capacity required and continuous 5G service can’t be guaranteed. A compatible One NZ modem with SIM card is required and must only be used at the location nominated by the customer.

Business Fibre: Only available in selected areas. A compatible One NZ modem is required. Conditions and charges apply for non-standard installations.

Multi-plan discount: An $8 monthly discount on your plan is available with eligible in market Pay Monthly mobile plans – companion plans excluded. Each validated phone number may only be registered against one broadband account. May be withdrawn at any time.

Early termination charges: For Wireless, this is $620 and will reduce by $51.66 per month. For Fibre and SuperWifi, this is $229 each and will reduce by $19.08 per month, per plan.

Power outage: Business Wireless and Business Fibre will not work in the event of a power outage, meaning any services that rely on it, such as your phone line, monitored security alarm or calls to emergency services (including 111) may not work.

SuperWifi: Up to five nodes per connection.

For more information on Business Wireless, see the Service Description.

For more information on Business Fibre, see the Service Description.

Business terms apply.

One Business with Webex terms

One Business with Webex Mobile subscription available on 1, 24 or 36 month terms. One Business with Webex Softphone, Premium and IP Phone subscriptions are available on a 24 or 36 month term. Prices stated are per user per month on a 36 month term and exclude GST. Charges may apply if changes are made to profile subscriptions. Early termination fees and exit criteria apply. Find out more at one.nz/business/one-business-mobile/ and see here for full terms.

Trend Micro terms

Licences auto-renew on a per licence, per user, per month subscription. Discount available per licence, per month when linked to an eligible Endless Business mobile plan. One licence user per mobile plan. Vendor and One NZ terms apply, see more here.

Customer Impacting Events

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