This Agreement applies to all customers of the following Vodafone Fixed Limited ("we", "our" and "us") residential broadband services (Services) provided by TelstraClear:

PDQ Speed Plans:

PDQ LaunchPDQ TurboPDQ Max

PDQ Usage Packs:

PDQ 1GPDQ 10G

This Agreement comprises the following parts, which in the event of any inconsistency will apply in the following order of precedence (with the first in the list having greater priority):

these terms and conditions for the Services;the TelstraClear Internet Services terms and conditions;

our standard Residential terms and conditions; andany application form you have completed in relation to your Services.

PDQ Speed Plan downgrades incur a charge of $51.11. A "downgrade" is a change in your plan for the Services involving:

a decrease in downstream speed; ora decrease in upstream speed.

Due to obligations imposed on us by a third party supplier, if you move your physical address or phone line, you cannot take your Services with you unless you:

cancel your Services; andreinstall your Services at your new address or on your new residential telephone line (for which a connection and/or wiring charge will apply).

You will need to contact us at least 14 days in advance of any move so we can discuss how to minimise any interruption in your supply of Services.

We may, by at least 14 days notice to you:

change our charges for the Services; oramend or discontinue the Services or a plan or package in relation to the Services and where practicable, move you onto another equivalent service or plan or package of services;

provided that if any such change results in an increase in charges, or would otherwise be materially detrimental to you, you may within the 14 day notice period, cancel the Services effective on the date that the change is to take effect. In such circumstance you will not be charged the $99 early termination charge if this was applicable to you and we will refund to you any charges you have paid for Services not provided as at the date of such termination. If you cancel the Service (in full or in part) before you have paid the full purchase price of your modem supplied by us, you are required to immediately pay the entire balance owing on the modem.

You will be responsible for protecting your computer against any virus, unauthorised access or spam. We recommend that you install appropriate firewalls, spam filters and anti-virus software as we do not provide any spam or virus protection with the Services (except for the email filtering services described under your standard internet terms) and you will be responsible for any usage that may result from any virus, spam or unauthorised access. Therefore, to the extent permitted by law, we accept no liability in relation to any virus, unauthorised access or spam experienced by you. For further information on protecting your account from unauthorised use refer to online help.

However you are responsible for ensuring the compatibility of the Services with, and the support and maintenance of:

firewalls, spam filters, anti-virus and other software; andmodems and other hardware and equipment.

You are responsible for managing your Internet usage, and this includes regularly checking the online usage meter.

and email usage notifications. You are also responsible for ensuring that your contact details are correct and current, including your email notification address so that we can contact you with email usage notifications. The usage meter is updated hourly and may be up to 6 hours behind. You will therefore need to take account of your usage since it was last updated.