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Terms - InHome


Terms and Conditions

For customers who signed up Services with TelstraClear pre-1 April 2013.

On 31 March 2013 Vodafone Fixed Limited trading as TelstraClear (“TelstraClear”) merged with Vodafone New Zealand Limited (“Vodafone”).  Vodafone has assumed all the rights and obligations of TelstraClear.

Here's what you need to know

  • All services and packages are for residential use only and are only available to connectable households on Vodafone's cable network in Wellington, Kapiti and Christchurch. Vodafone reserves the right not to connect services to your household for any reason including where it is uneconomic to do so. Vodafone may exercise this right at any time even if it has accepted your application for services.
  • Vodafone's standard Residential terms and conditions apply to all services. Internet Services terms and conditions also apply. These are available at
  • All prices include GST, are valid from 1 July 2011, are subject to change at any time and supercede all other prices and offers prior to 1 July 2011.
  • It is the responsibility of the customer to contact their existing service provider/s to cancel existing services if those services are no longer required.
  • Unused internet hours and traffic allowances cannot be carried forward to subsequent months.
  • Wiring maintenance is an optional service. If you are a new Phone Line customer, Vodafone will provide you with this service unless you inform us otherwise. Please note you need to have had this service for 30 days before your fault will be covered by this service.
  • Yak Paks: Yak Paks are not available to Ztalk customers. Customers cannot have more than one Kiwi, Hometo- Mobile or International Yak Pak. International Yak Paks have calls capped at 3 hours. Kiwi, International and Home to Mobile Yak Pak terms and conditions apply. See
  • Ztalk: Ztalk is only available to residential customers that have their phone line, national, international and home-to-mobile direct dial calling with Vodafone. Calls are charged on a minute plus minute basis. Rates also apply to calls to both landlines mobile phones, except where the mobile rate is listed separately.
  • Talk 24/7: To be eligible for Talk24/7, you must be a Vodafone residential phone line customer and have all your direct dial calling with us (including national, international and home-to-mobile calling). Calls from your home phone are charged on a minute plus minute basis. Standard rates apply after 2 hours on the capped calling offers. Excludes calls to directory assistance (018 and 0172), operator assisted calls (010 and 0170), special numbers (e.g. 0900), Ztalk 0505 calls and calls made with other service providers' services. Vodafone Calling Card calls (normal surcharge applies) are included in the capped calling offers, except those made from a mobile phone or pay phone or operator assisted calls. Vodafone Residential and InHome terms and conditions apply.
  • Broadband Internet: Additional Broadband Internet terms and conditions apply - these are available .
  • LightSpeed 2G and 10G internet plans and TV services are not available on a standalone basis. You must sign up for Vodafone's Phone Line service to obtain these services.
  • Dial Up Internet: Additional Dial Up Internet terms and conditions apply - these are available at
  • Cable Modem: Broadband internet services require the installation of a cable modem. The cable modem remains the property of Vodafone.
  • TV: TV requires either a standard definition or HD set top box (T-Box®). The set top box remains the property of Vodafone. Channels are subject to change. One month's notice is required to cancel SKY channel options. TV with SKY service are not available on a stand alone basis. You must sign up to Vodafone's Phone Line and/or Broadband service to obtain these services.
  • T-Box®: Vodafone shall not be responsible for the loss of recorded content stored on T-Box® at anytime. The T-Box® remains the property of Vodafone. T-Box with SKY services are not available in conjunction with Vodafone's T-Box with Freeview|HD service and vice-versa.
  • InHome Movies : You agree to comply with these Terms in addition to any other terms that apply to the InHome Movies service (the "Service" or a "Movie") (including our Standard Residential Terms and Conditions). We reserve the right to change these Terms including where a change is required to ensure we comply with the law or a contract with another party (in which case we will give you as much notice as we can). We will notify you of a change of these Terms by informing you that we have posted a revised copy of these Terms on our website. We do not have to notify you of any minor change to these terms.
    • Authorisation : You declare that you are at least 18 years of age and have legal power to agree to these Terms. You must ensure that your username and password are kept secure and secret and they are only disclosed to authorised members of your household. You are responsible to us for any action or omission by any person using your account and the Service (including all charges incurred by such persons) and must ensure that they comply with these Terms.
    • Using the Service : Only you or authorised members of your household may use the Services. You must not use the Service in breach of these Terms or in a way that results in you, us, or any other person affected by your actions, breaching any law (including by infringing any person's copyright or other intellectual property in any Movie or the Service). You must not use the Service in a way which we reasonably believe is illegal, likely to be found illegal or likely to cause damage to our reputation or to breach our obligations with our third party suppliers.

You accept full responsibility for reviewing the classification information displayed for the Movies and will ensure the content is suitable for all viewers (in particular, children under 18 years of age) and take appropriate action where necessary to safeguard any viewers.

You must not display or make the content available to the public or in a public space or re-supply or re-transmit the Movie to another person. You are granted a non-exclusive, non-transferable, limited license to view a Movie for your personal, non-commercial viewing during the relevant viewing period. No right, title or interest is deemed transferred to you. You must not circumvent, remove, alter, deactivate or degrade any of the content protections in the licensed service, authorised servers, security solution or set top devices and any material violation of the limited license or anti-circumvention provisions may result in termination of your use of the Service. You must not and have no right to install or implement personal video recorder software or hardware that allows recording, copying or playback of any Movie.

  • Availability : We may determine in our own discretion what Movies are made available via the Service and the relevant viewing period for each Movie. We do not guarantee that the Service or any Movie will always be available or error free and we will not be liable for any unavailability or failure of the Service or a particular Movie.
  • Changes to the Services : We reserve the right to discontinue the Service or make any changes to the Service (including removing or changing any channel at any time where reasonably required for commercial business reasons).
  • Termination : We may cancel or suspend your Services at any time without notice if you breach these Terms, including by infringing the copyright or other intellectual property in any Movie or the Service. If we cancel your Services under this clause, we may charge you any termination fees that apply under any agreement between you and us.


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