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In-flight roaming

[icon] In-flight passenger

Using your mobile on the plane

Make calls, send TXTs and browse the internet on your mobile device during selected domestic and international flights.

[icon] In-flight roaming

How will I know whether In-flight Roaming is available on my flight?

Your Airline will be able to tell you if the flight you're on is set up for In-flight Roaming. In-flight Roaming is not available on all flights and the use of In-flight Roaming may be restricted by the airline to reduce cabin noise.

We are not able to provide information about airline routes as airline scheduling may vary.

Services and pricing

In-flight Roaming service provided by On-Air
Making voice calls $3.50/min
Receiving voice calls $2.00/min
Sending a TXT 80c per TXT
Data $20/MB
Airlines Please contact your airline directly to find out if In-flight Roaming is available on your flight
In-flight Roaming service provided by Aeromobile
Making voice calls $8.00/min
Receiving voice calls $8.00/min
Sending a TXT $1 per TXT
Data $30/MB
Airlines Please contact Emirates directly to find out if In-flight Roaming is available on your flight

In-flight roaming services are provided to passengers at the discretion of the airlines listed above. Services may differ between airlines & routes. The cabin crew will tell you if some services are restricted for your flight.

Charges are over and above your mobile plan inclusions and are based on satellite connectivity. All prices listed are in NZD and inclusive of GST. All In-flight Roaming charges will appear in the Roaming section of your bill.

[icon] In-flight roaming help

Important things to know

  • Your prepay connection will work automatically when roaming on both the On-Air & Aeromobile networks
  • In-flight Roaming will only work on selected aircraft that have In-flight Roaming equipment installed
  • Routes and destinations will vary subject to scheduling by airlines
  • You'll need to contact your airline directly to find out if In-flight Roaming is available on your flight
  • To use In-flight Roaming on domestic or international flights you must have Roaming set up on your mobile account before you fly
  • The use of In-flight Roaming may be restricted by the airline to reduce cabin noise
  • All call charges are per minute and will be rounded up to the next minute
  • Services are provided via satellite therefore you may notice speech delays of up to 3 seconds on voice calls
  • You are unable to retrieve Voicemail messages using In-flight Roaming services
 
     

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