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Global roaming

[image] While you're away

Set up roaming

There are a few things you need to do before you leave to set up your Vodafone mobile for Roaming.

Enable your On Account mobile

Setting up Roaming is free.

Simply call 777 from your Vodafone mobile a few days before you leave, or visit a Vodafone store.

You'll need to decide whether you use our Standard Roaming service or choose our zone-based Traveller service.

Roaming is subject to credit criteria.

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Check your mobile works where you're going

Your Vodafone New Zealand mobile works on most networks, but not all. Check the listing for the country you're going to. If their frequency is listed as

  • 900 or 1800, you're definitely OK.
  • If it's 1900, your mobile will need to be Tri band.
  • If it's the rare 850, it will need to be Quad band.

If you are travelling to Korea, Japan or anywhere throughout North, Central or South America you will need to check whether your mobile is compatible with their networks. It is essential to check before you go. Some providers allow you to rent their mobiles.

Not sure about your mobile? Look up the 'band' in our online manuals.

If your mobile doesn't work at your destination, you might want to rent one that does, or upgrade to a new one.

Help me figure out if my handset will work overseas

I want to check out all the places where Roaming is available

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Roaming costs

Roaming costs depend on where you're travelling to, which plan you're on and what services you want to use while you're away.

On-Account customers can choose Traveller or Standard pricing.
Prepay customers are automatically charged Traveller rates.

Find out more about Traveller and Standard roaming plans.

Use our Travel Planner to figure out what it's going to cost

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Updating your contacts

You can dial New Zealand numbers easily from overseas if they are formatted with +64 at the beginning (and they work perfectly like that when you're at home too).

Simply replace the first zero of an area code or mobile number with a +64.

03 345 6789 becomes +64 3 345 6789

021 345 678 becomes +64 21 345 678

Country codes

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Things you should know

If you change your plan or SIM card you may have to reactivate Roaming on your account.

The cost of calls and other services you use will vary depending on the destination.

You'll be charged a flat fee of $1 per minute when receiving calls, and 80c per TXT sent anywhere in the world.

Tell your friends and family that when they call from New Zealand while you are roaming, they will still only pay their standard home rate.

 
     

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