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Direct debit

Pay automatically from your bank account each month

Direct debit is a simple, no hassle way to pay your bill.

For fixed line and broadband customers, your bill will be paid on the 25th of the month, for mobile customers your bill will be paid on the due date specific to your account (unless you tell us otherwise 2 days before the due date).

For your mobile services account

Mobile phone - direct debit
  • Mobile phone plan
  • 3G mobile broadband plan
  • Home phone wireless plan
  • Local zone plan

You can setup your Direct Debit payments online by signing into and selecting "Payment Options".
Alternatively you're able to download a Direct Debit payment form to complete and send back to us

For your fixed line & broadband account

Home phone and broadband - Direct debit
  • Home phone & calling plan
  • Fixed line broadband bundle
  • Dial up plan
  • Domain name & hosting charges

To set up your direct debit, download the applicable direct debit form, print it, complete it and post it back to us. Your bank needs the actual document with your signature, so don't fax it.
Download form

It can take several weeks to load your Direct Debit Authority onto your account. Please continue to pay via your current method until you receive at the bottom of your invoice confirmation of your deduction via your new preferred payment method.

 
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