Changing my On Account plan

Now is a great time to switch from an old plan to a new one. Our range of smart plans are packed with everything you need to stay connected like handset discounts, TXTs to any NZ mobile, minutes to any NZ mobile or landline, plenty of data and at least one NZBestMate.

Find out about our retired On Account plans.

What are my options and will there be a fee?

Even if you're within your contract term it may not cost you anything to change from your existing plan to a new one. Call our customer service centre on 777 from mobile or 0800 800 021 from landline 24/7 to find out more.

Even if you're within your contract term it may not cost you anything to change from your existing plan to a new one. Call our customer service centre on 777 from mobile or 0800 800 021 from landline 24/7 to find out more.

If you're not sure whether you're in a term contract and you're interested in changing to a new plan call our customer service team on 777 from mobile or 0800 800 021 from landline 24/7 and we'll let you know.

I want to discuss my options with someone

Call us

Call us

Call us to discuss your existing plan, which smart plan is right for you and how to change from your existing plan to a new one.

Call 777 or 0800 800 021

Visit us instore

Visit us instore

Visit your nearest Vodafone store to find out about changing to a new plan and to check out the latest mobiles.

Store finder

How will I know if my plan has switched over?

We can normally switch you from your existing plan onto a new plan over the phone. Your first bill will include partial charges and any applicable change fees.

 
After the latest smartphone?

Want a discount on the latest smartphone?

Get a discount off a new smartphone when you sign up to a Smart or Smart Data plan on a 24 month term.

Check out the latest smartphones

What you need

To change plans, you'll need:

  • Your 4-digit PIN
  • To be the account holder or be authorized to make changes if you're not the account holder

How do I know which plan I'm on?

You'll find the name of your plan on your bill or sign into My Account and select Manage this mobile/device. If you can't find it call us on 777 or visit your nearest Vodafone store.