Voicemail

A woman talking on a mobile phone

Voicemail is your personal answerphone. Calls go to voicemail whenever your phone is busy, or not available. You only pay a flat fee of 20c each time you call voicemail to retrieve messages, no matter how long it takes.

Better still, on our new On Account smart plans, all calls to voicemail are included and don't count against your plan's minutes.

Setting up your voicemail

Simply call 707 from your Vodafone mobile and follow the voice prompts.

To help keep your voicemail secure, you should create and use a PIN. Your PIN should be between 4-6 digits but can't be

  • a sequence of numbers i.e. 1234
  • a set of repeated numbers i.e. 1111

If you need to reset your PIN, freecall 701 or 702 from your mobile. Only share your PIN with people you trust to access your messages, change your PIN regularly and delete your messages when you've finished with them. All messages within the voicemail system are kept for a maximum of 10 days, after which they are deleted.

Using your voicemail

Call 707 from your Vodafone mobile. Or, you can call 021 700 700 from a landline (+64 21 700 700 from overseas) - using a landline you will be asked to enter your Vodafone mobile number and your 4-digit PIN.

 

Voicemail shortcuts

Main menu

1 - Listen to messages
2 - Send a message
3 - Personal options
6 - Set a temporary greeting
8 - Help with voicemail

When listening to messages

0 - Call the person who left the message
1 - Reply to the message
2 - Send a message to the person who left you the message
3 - Forward the message you're listening to
4 - Save the message for 10 days
5 - Delete the message
6 - Skip to next message
7 - Pause/resume message
8 - voicemail Help
11 - Back up to beginning of message
111 - Back up to beginning of previous message
33 - Fast forward to end of message

General actions

# - Complete current action
* - Cancel last action and back up one
88 - voicemail introduction
888 - voicemail setup tutorial

Voicemail quick tip

Save money!

While you're listening to a voicemail, you can press "0 #" at any time to call that person. When you've finished your call, press "#" and you're back to voicemail. That way you don't pay to call voicemail again.