Pay my home phone and broadband bill

There are heaps of easy ways to pay for your home phone and internet - making life a little bit easier and paying your bill on time as hassle free as possible.

 

Important things to know

  • A late payment fee may be applied to overdue bills
  • Direct debit payments can be made from your credit card or your bank account
  • It takes 5-10 business days to set up a direct debit request via post or email
  • Direct debit payments via credit card that are requested over the phone will be set up immediately
  • Direct debit payments will occur automatically on the due date and the full invoice amount will be taken
  • Current or overdue balances will need to be paid via an alternative payment method until the direct debit authority takes effect on your bill's due date
  • Vodafone currently accepts Visa, Mastercard, American Express, and Diners Club
  • If you want your Vodafone bill to be emailed to more than one email address you need to set up a rule so that when the contact email address gets the bill, it automatically sends it to another email address/es. To find out how to do this, go to the help section in your email service provider, e.g. Microsoft Outlook or Express, etc
  • You can easily change the way you receive your bill; via email, by post or both, in My Account.
  • If your email bill doesn't arrive you will need to check that your email address is correct. Sign into My Vodafone and click 'manage bill notification'. From there you can correct your notification email address and save the changes. It might pay to check your junkmail folder just in case it has ended up there. If this has happened we suggest you add Vodafone to your safe sender list.
  • Vodafone is PCI compliant which means we're able to process, store or transmit credit card information in a secure environment without having to keep your credit card details stored in our system. This is standard banking practice, and complies with the Global Credit Card standard

My Account

 
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