Insurance for On Account mobiles

As a Vodafone On Account customer you can buy mobile phone insurance which provides cover for your mobile if it is lost, stolen or accidently/maliciously damaged

Replacing your lost or stolen mobile can be expensive. PhoneInsure mobile insurance offers protection against the costs of replacing or repairing your mobile if it’s lost, stolen or accidently/maliciously damaged – so you can get right back to your mobile life.

Please read the PhoneInsure policy document for full terms, conditions (including applicable excess) and exclusions that apply.

Benefits

  •  Protect your mobile with cover for loss, theft and accidental or malicious damage
  •  Worldwide cover when roaming on Vodafone NZ
 
Business man

How to get PhoneInsure

We insure all the latest smartphones.

You can purchase PhoneInsure within the first 30 days of buying or upgrading to a new mobile. We’ll simply add the premium to your Vodafone bill.


Call us on 777 from your mobile

 

0800 800 021 from a landline, or visit a Vodafone store.

 

We've got you covered

PhoneInsure covers you for:

  • Damage, loss or theft of your mobile and its accessories
  • Up to $1,000 reimbursement to your monthly account for unauthorised use of your mobile after it goes missing. This includes calls, TXTs and data usage
  • Worldwide cover for loss, theft, accidental or malicious damage when roaming on the Vodafone NZ network
  • Cover up to a maximum of $500 for hiring a replacement mobile overseas for up to 14 days

An excess is payable for each valid claim. We recommend you read the PhoneInsure policy document  for full terms, conditions and exclusions that apply. For customers who purchase PhoneInsure before 5th December 2011, a different excess will apply depending on the type of handset and replacement offered by Vodafone. For more information, please read the important things to know below.


Lost or stolen mobiles will be repaired or replaced at our option with a refurbished mobile or with the same or a similarly featured Vodafone approved model. If your mobile sustains damage, we will:

  • Your SIM card must be in use inserted in your phone at the time of the incident
  • first attempt to repair it with new or refurbished parts, if it is economically viable for us to do so

Where your mobile can't be repaired we will, at our option:

  • replace your mobile with a refurbished mobile of the same or similar specification, or
  • where a refurbished mobile is not available, replace it with a new Vodafone approved mobile of the same or similar specification.

Different excesses apply based on whether we repair or replace your phone with a refurbished or new mobile. These differences are detailed below.

Excess

For customers who purchase PhoneInsure after 5 December 2011:

Standard mobile excess

If we choose to replace with a:

 
Repaired or refurbished mobile $70
New mobile - and it's your first claim within 12 months $125
New mobile - and it's your second claim within 12 months $175
New mobile - and it's your third claim within 12 months $250
   

Smartphone* excess

If we choose to replace with a:

 
Repaired or refurbished mobile $125
New mobile - and it's your first claim within 12 months $200
New mobile - and it's your second claim within 12 months $250
New mobile - and it's your third claim within 12 months $325


*Smartphone is defined by our up-to-date list of current models - see 'Smartphones covered by PhoneInsure' below. This is subject to change at any time.

For customers who purchased PhoneInsure before 5 December 2011:

Standard mobile excess**

 
First claim within 12 months $125
Second claim within 12 months $175
Third claim within 12 months $250


**If you have a standard mobile and we choose to repair or offer a refurbished mobile as a replacement, a lower excess fee of $70 will apply. Please read the PhoneInsure policy document  for full terms, conditions (including applicable excess) and exclusions that apply.

Some important things to know  
 

How to make a claim

With PhoneInsure it's easy to make a claim.

We recommend that you lodge your claim within the first 48 hours, you must follow these steps so that we can get you connected as soon as possible.

How to make a claim in New Zealand

If your mobile is... Step 1 Step 2 Step 3
Lost or stolen Block it:
Call Vodafone Customer Services on 0800 800 021, within 48 hours, to block Your Mobile and bar Your SIM card.
Report it:
You must report it to the police within 48 hours. Obtain a police report reference number to use with Your claim.
Claim it:
Lodge Your claim online at Vodafone or call the PhoneInsure team on 0800 505 021, within 48 hours, to initiate Your claim.
Maliciously damaged Report it:
You must report it to the police within 48 hours. Obtain a police report reference number to use with Your claim.
Claim it:
Lodge your claim online at Vodafone or call the PhoneInsure team on 0800 505 021, within 48 hours, to initiate Your claim.
 
Accidentially damaged Claim it:
Lodge Your claim online at Vodafone or call the PhoneInsure team on 0800 505 021, within 48 hours, to initiate Your claim.
   
Temporary mobile rental overseas Claim it:
Call PhoneInsure on 0800 505 021 (a receipt will be required).
   

 

PhoneInsure office hours are Monday to Friday, 8:00a.m. to 5:30p.m. (NZ time). Make a claim online  at any time.

How to make a claim when you're overseas

If your phone is lost or stolen while you're overseas, call us immediately on +64 9 366 9239 to bar your account and make your claim. Make a claim online  at any time.

ACE Insurance Limited (Company No. 104656, Financial Services Provider No. 35924) (ACE) is the insurer of PhoneInsure. ACE has not considered your objectives, financial situation or needs. Please read the relevant policy document carefully before deciding if PhoneInsure is right for you. Please refer to  www.aceinsurance.co.nz for ACE's most up to date financial strength rating.