Help & support

Find out how to monitor and manage your mobile broadband usage, top up your Prepay mobile broadband, send TXTs with mobile broadband and use your Vodem Stick or Pocket WiFi. If you need help getting started download the Quickstart Guide or the Get Going with Prepay Mobile Broadband PDF documents for handy step-by-step guides and shortcuts.

 
K3805Z Vodem

For Windows XP, Vista or Windows 7 users

To get the best of your On Account Vodem, the K3805Z, we would recommend that you download and install this software update. Please follow the instructions in the update guide.


 

Checking your mobile broadband usage

Using My Account

  • Sign into My Account
  • Click 'How I'm tracking' to see your SMS and Data usage

Using Vodafone Mobile Broadband software

  • Click on the envelope (message) icon from the lower left of the dashboard
  • Select "New SMS" to create a new TXT message
  • Enter 777 into the To field then enter BAL into the box below
  • Send - Your account information will be returned to you as a TXT message
 

Topping up your Prepay mobile broadband

Sign in to My Account and select 'Make a payment' or 'top up'

Then follow these steps:

  • Select or enter the mobile number for your Prepay mobile broadband
  • Select the amount you want to pay (between $20 - $100)
  • Enter your credit card details and click 'Confirm payment'

New to My Account? You can register quickly here.

 

Sending TXTs via mobile broadband

You can send and receive TXTs via your Vodafone Mobile Broadband software and device.

For a quick step-by-step guide, download our Quickstart Guide from the Useful Guides box on the right hand side of this page.

It includes details on how to send and receive TXTs as well as how to store and manage your contacts on your mobile broadband device.

TXT shortcuts for On Account customers

Send these one word commands to 756, and we'll send you back the information.
BAL to 777 – your account balance

TXT shortcuts for Prepay customers

Send these one word commands to 756, and we'll send you back the information.
BAL to 777 – your Prepay balance
MYADDONS to 756 - what Add-Ons you've got, when they renew, and balances
ADDON INFO to 756 - which Add-Ons you can buy on your Prepay plan