Home Wireless Broadband

Terms & Conditions

  1. These terms and conditions are in addition to our Consumer terms and Conditions, which also apply.
  1. In these terms, Customer Services means the Vodafone customer services team which is available on 0800 800 966.
  1. A one month minimum term applies to Vodafone Home Wireless Broadband services.

Installation and equipment

  1. Home Wireless Broadband requires a Vodafone Home Wireless Broadband modem.
  1. The Home Wireless Broadband service is only available in 4G coverage areas with sufficient capacity. 4G coverage is not available everywhere.  Contact Vodafone on 0800 800 966 for details of 4G coverage and capacity in your area.
  1. Installation of the Home Wireless Broadband modem can be performed by customers using the instructions provided with the modem.
  1. Once the Home Wireless Broadband modem has been activated a customer can contact our Customer Service team and they will perform additional checks to test whether there is sufficient coverage for the service to work. If there is insufficient coverage the customer can return the product in accordance with the terms of our 30 Day Network Guarantee.
  1. The Modem contains a SIM card. You may not use this SIM card in any other device. It remains our property and you must return it to Vodafone on request.
  1. Once installed, you are responsible for the care and maintenance of the Home Wireless Broadband modem.
  1. You can only use your Home Wireless Broadband modem at the location you specify when you sign up for Home Wireless Broadband. The reason for this is that Vodafone needs to manage the network to ensure that it provides Vodafone customers with a reliable and consistent service.  If we identify that you have used the modem at any address other than the specified location, Vodafone may terminate this agreement at its sole discretion.
  1. If you would like to use the Home Wireless Broadband modem in another location, please call Customer Services who will let you know whether or not that is possible.
  1. If you are moving to a location outside our current Home Wireless Broadband coverage area, you will need to terminate your contract with us. Early termination charges may apply.
  1. The Home Wireless Broadband modem requires mains power. In the event of a power failure, service will not be available, including access to emergency services.


  1. If you choose a 12 month minimum term, early termination charges and plan transfer fees may apply unless otherwise stated. Early termination charges on a 12 month minimum term are set out below.

Months Remaining of
Customer’s Minimum Term

Early Termination Fee for Home Wireless
Broadband Customer




12 to 4 months remaining



3 to 1 months remaining




  1. If you choose a 1 month minimum term, you accept that you will be charged for the upfront cost of the Home Wireless Broadband modem ($199) for your wireless broadband services.
  1. Data usage is measured in 10KB blocks, rounded upwards at the end of a data session or every 20 minutes, whichever comes first.
  1. Usage outside of your data bundle allocation is charged as specified in the relevant Home Wireless Broadband pricing plan, which is available at www.vodafone.co.nz/home-wireless-broadband.
  1. Any unused data within a monthly data bundle will not be carried forward to the following month.
  1. The Home Wireless Broadband service excludes activities such as auto dialling, telemarketing, call centres, and using Cellular Trunking Units (CTUs).
  1. The Home Wireless Broadband service is not able to be used as a gateway server.
  1. Your first bill will include part month charges plus a month in advance.

Home Wireless Broadband and Calling only

  1. The Home Wireless Broadband and Calling service is not suitable for fax; EFTPOS; monitored alarms; medic alarms; or SKY modems. If you use one of these services you will need to retain a fixed land line.
  1. If you wish to port your existing phone number to your Home Wireless Broadband and Calling plan it will take up to 7 days to complete. The port will occur up to 7 days after the install. Until the port is completed your existing phone service will continue to work and you will be billed for this period. You may be charged early termination fees or other charges by your existing service provider. Once the port is completed both your Home Wireless Broadband and Calling will activate.
  1. For details of standard calling rates, see www.vodafone.co.nz/home-wireless-broadband.
  1. Local landline calls are included in the calling bundle.
  1. National mobile calls are charged at 36c per minute.
  1. If you have chosen a Calling add-on, calls not included in your Calling add-on will be charged at the standard per minute rate. Calls over two hours to destinations included in your Calling add-on will be charged at the standard per minute rate.
  1. If you are calling an overseas mobile (unless a special mobile rate is listed) it will cost the same as the per-minute rate for that destination.
  1. There is a one minute minimum charge for all Home Wireless Broadband calls. Thereafter, your call will be charged by the second.
  1. 0900, 059, 0161, directory assisted calls, audio conferencing calls will be charged at the applicable per minute rate of your calling plan.
  1. Calling features are billed on a monthly basis in advance on your billing cycle. If you cancel these services part way through the month you will still be billed to the end of your billing cycle.
  1. If you choose to purchase a voicemail service, you are responsible for changing The PIN from the preset number and setting your own PIN access for the voicemail service and for any charges incurred as a result, whether or not you reset the PIN access. In the interests of others, we must limit the number and duration of messages that can be left on your voicemail service.