Terms and Conditions
Please note: These terms and conditions apply to customers who signed up for their Prepay plan from 17 March 2015. If you signed up before 17 March, you can find your terms here.
1. Connection Agreement
Prepay customers will be eligible only for Vodafone Traveller rates while using their mobile phone overseas ('roaming').
Vodafone Traveller charges will apply to all outgoing calls made while you are out of New Zealand.
On 'Traveller', Prepay customers are charged a Standard rate of $0.79 plus a 'Zone Charge', per minute (or part thereof) for making outgoing calls when overseas (outside of NZ).
Vodafone Traveller splits the world into 4 zones below and your 'Zone Charge' varies depending on which Zone you are calling from. The Zones are:
Vodafone Traveller pricing does not include premium numbers, satellite calls, in-flight roaming calls, maritime calls and fax/data calls.
The charges relating to each zone are set out on Prepay Roaming
Roaming does not apply to any included minutes, TXTs or data you may have in NZ prepay plan, including any voice, TXT or data add-ons in NZ.
Data is charged on a separate basis, depending on the country that you are using data in. Data usage is charged per 10KB or part thereof. Different locations may have different device requirements and costs are measured on data volume rather than time spent online. Details of the costs and device requirements for each location are set out on Prepay roaming
In-flight roaming is not included in the Vodafone Traveller rates, but is available on selected domestic and international flight. See vodafone.co.nz/roaming for more details including the costs.
Maritime Calls are available on some cruise liners. See vodafone.co.nz/roaming/maritime-coverage/ for details of the cruise liners and the cost of the calls.
All incoming calls will be charged at a flat rate regardless of the origin of the call, or country you are in at the time of receiving the call. All outgoing text messages will be charged a flat rate regardless of the country you are travelling in, or the country that the text originated from. Details of those charges are set out on the Prepay Roaming page.
GST will not be charged on calls, texts and data calls made while you are out of New Zealand as these are zero rated for tax purposes. If Vodafone is unable to assess whether you are in or out of New Zealand, which may be the case with some in-flight roaming, GST will be charged as required by law.
We do our best to ensure a great roaming experience by providing access to overseas networks, but we are unable to guarantee the quality or coverage that any other country provides.
Promotional offers to Vodafone New Zealand customers will not apply to you while you are roaming. If you are in doubt please call us on 777 from your Vodafone mobile before you leave New Zealand or, if you are already overseas, on +64 9 355 2007 for specific promotion details.
As roaming involves services provided by networks other than that of Vodafone New Zealand Limited, you agree that we will not be responsible for the way in which any external carrier provides or fails to provide any service (including disconnection, lack of coverage or the performance of that carrier's network).
You will be taken to have accepted these terms and conditions as soon as you start roaming. We may vary these terms and conditions from time to time in accordance with our Consumer terms and Mobile Terms and Conditions.