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Terms, Conditions and Policies

Why Choose Us About Us Legal Terms and Conditions
This is the right place to find all of the Terms and Conditions for One NZ's Products and services.
You can also find our different Policy statements, Service Descriptions, and other Legal documents.

Some Products and Services may no longer be available, but the Terms can be found here.
For older outdated products, please look through our archived terms.
To help you find them more easily, for Pay Monthly mobile terms, we have referred to these in the past as "On Account" plans.
Please keep in mind that Terms and Conditions may change over time, and the terms that apply to you come from the timeframe when you signed up for the Product or Service.

On 16 August 2022, we updated our Consumer Terms to make them easier to understand.

Key Terms and Conditions:

Broadband

Home Phone

Pay Monthly

Prepay

Other

If you would like to see the old terms, you can find the older terms here.

Previous Terms and Conditions:

Key Terms and Conditions:

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    Previous Terms and Conditions:

    Customer Impacting Events

    Mobile & Wireless Broadband ›
    Excellent Very Good Good Fair Low No Connection
    Fixed Line (Fibre, DSL, HFC) Broadband & Landline ›
    Excellent Very Good Good Fair Low No Connection
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