Office Net Connect Service Description

  1. Introduction

1.1       

This Service Description describes the service attributes of Vodafone Office Net Connect. This is a generic Service Description that describes many of the options that can be selected for your particular solution. The details of your solution, including the options you have selected are detailed in your Agreement.

1.2

Vodafone Office Net Connect is a Vodafone’s bundled solution that delivers customers integrated fixed voice, broadband and calling.

1.3

You can choose one Vodafone Office Net Connect core package at each of your sites. Each core package includes the following:

Vodafone Office Net Connect

  • 4 SIP licences
  • 500 shared calling minutes pack per month
  • 1 internet service – BizNet Gold or Fibre 30, depending on broadband access service supplied in your Agreement
  • Fixed internet data allowance per month, specific to the core internet service – 200GB on BizNet Gold core or 200GB on Fibre 30 core
  • 1 Pilot number
  • 5 ISP Mail boxes and messaging
  • ClearNet ISP

1.4

Vodafone Office Net Connect is only available with the fixed voice and broadband services set out in this Service Description or your Agreement. Other voice and broadband access such as ISDN Primary rates (PRA), ISDN Basic rates (BRA), IP Connect, IP Gateway, IP Clarity voice services, Business Internet Access (BIA) and the BizNet Ultimate plan are not available with Vodafone Office Net Connect.

1.5

The minimum term for your Vodafone Office Net Connect service is 24 months.

1.6

To receive Vodafone Office Net Connect you must keep at least your core fixed voice service, core broadband service and direct dial calling (including local, national, international, fixed to mobile calling) with Vodafone. If you terminate or move any of your Vodafone Office Net Connect core fixed voice or broadband services to another provider your Vodafone Office Net Connect service will terminate and your remaining core services may be disconnected. You may be liable for any early termination charges set out in clause 13.2 of our standard Business Terms and conditions.

1.7

Vodafone Office Net Connect cannot be used with any other discounts, rates or calling packages except Fixed and Mobile Group Calling.

1.8

We may change any aspect of the Vodafone Office Net Connect service including charges, by giving you 60 days’ notice in writing.

1.9

Vodafone Office Net Connect is only available to business customers who do not use the services for a contact centre or for Telesales. We reserve the right to:

(a)        refuse to sell Vodafone Office Net Connect to any customer that we believe (in our discretion) is not a business or who will use these services for a contact centre or for telesales; and/or

(b)        terminate the Agreement immediately on written notice if you use these services for a contact centre or telesales.

1.10

Vodafone's standard Business Terms and ConditionsBusiness Internet Terms and Conditions and either the Service Description for BizNet or Ultra Fast Business Broadband terms and conditions (depending on the broadband access service supplied under your Agreement) apply to your Vodafone Office Net Connect service. All terms available at www.vodafone.co.nz/terms

1.11

Vodafone Office Net Connect with BizNet broadband access is only available in areas we have our VDSL 2 or our fibre network. Vodafone Office Net Connect with Ultra Fast Business Broadband is not available in all areas.

1.12

In order to confirm economic feasibility for Vodafone to build network to your premises our supply of services is conditional upon us completing a satisfactory audit of your premises. We will try to complete this audit within 10 working days of both parties executing the Agreement.

1.13

If in our sole discretion we consider it is uneconomical for us to build network to your premises, we may cancel the Agreement and neither party will have any liability to the other under the Agreement.

  1. Fixed voice services

2.1

The fixed voice service provided with your Vodafone Office Net Connect service is a Session Initiated Protocol (SIP) based telephony service that provides trunk capacity for use with a PABX provided by you on your site.

2.2

Your Vodafone Office Net Connect core voice service includes one pilot number. This pilot number may either be chosen from the Vodafone number range or ported from your previous service provider, subject to the terms for Local and Mobile Number Portability in New Zealand and the Network terms for Local and Mobile Number Portability. Numbers supplied as part of Vodafone Office Net Connect conform to the guidelines for New Zealand phone numbering, as outlined by the Number Allocation Rules and Number Administration Deed.

2.3

Your Vodafone Office Net Connect core package is provisioned with 4 SIP licences. Each SIP license enables 1 simultaneous call on the Vodafone Office Net Connect calling solution. You can add additional SIP licences (up to 30) to your Vodafone Office Net Connect service for an additional cost per month.

2.4

At your request, for an additional cost, we will supply Direct Dial In numbers for use with your Vodafone Office Net Connect solution, as individual numbers and in blocks of 10 or 100 sequential numbers (subject to availability).

2.5

You are responsible for providing a Vodafone approved IP PABX  for use with the Vodafone Office Net Connect service. An IP PABX is not included as part of the monthly charges for your Vodafone Office Net Connect service.

2.6

Only Vodafone approved IP PABX systems can be connected to the Vodafone Office Net Connect service. Vodafone will supply a list of approved IP PABX systems on request.

2.7

The default codec for incoming calls from the PSTN line to your IP PABX, via Vodafone Office Net Connect, is G.711 A-law.

2.8

Calls from your IP PABX to another number outside your IP PABX will be (in the following order of priority): G.711 A-law, µ-law or G.729 (Annex A or B).

      

The default codec for your outgoing calls from your IP PABX must be G.711 A-law. Use of any other codec may reduce the amount of simultaneous calls.

2.10

We will use all reasonable endeavours to connect our equipment to your IP PABX, using the existing premises wiring. We do not guarantee interoperability as this is subject to the condition of your wiring and equipment. You are responsible for addressing any issues with your wiring.

Group features

2.11

The following group features can be added to your Vodafone Office Net Connect service at an additional cost per month:

  • Auto Attendant – This feature is an automated receptionist that answers the phone and provides a personalized message to callers with options to connect to the operator and connecting to up to nine configurable destinations (for example, 1 = marketing, 2 = sales,). Call charges may apply. You may provide your own recording or Vodafone can arrange a recording for you through our recording partner. All recordings must adhere to APRA and PPNZ licence requirements.
  • Software Numbers – Used to terminate calls from a virtual land line number from the area of your choice to any number you choose. Call charges may apply.

2.12

Auto-Attendant and Software Numbers to numbers outside of your fixed line group are chargeable calls which will be deducted from your shared minute packs or charged accordingly.

  1. Fixed broadband service

3.1

The Vodafone Office Net Connect core package is provisioned with either a BizNet Gold broadband service (to the extent of any inconsistency with the terms of the BizNet service description, the terms set out in this Service Description prevail) or a Fibre 30 Ultra Fast Business Broadband service.

3.2

Subject to availability, you have the option to upgrade your broadband plan within the core package for an additional cost per month.

3.3

Your Vodafone Office Net Connect core package includes either 200GB of data per month on a BizNet Gold core or 200GB per month on a Fibre 30 core. You must select one of the available additional data usage packs.

3.4

When you use your initial core internet data, you will automatically receive your selected usage pack (and additional usage packs if you use the additional pack before the end of the billing period). Usage not used in one billing period does not carry over to the next billing period.

3.5

The internet data in your core package and subsequent data packs are connection specific and cannot be shared between connections or across sites.

3.6

Broadband usage packs are charged in arrears. The price of metered usage is based upon the number of usage packs you incur. A usage pack has a fixed price and a fixed size. Pack usage is measured daily and rounded to the nearest Kilobyte, before creating a monthly total.

3.7

We send email notification to the email address you specify, about how much traffic we have metered at 80% and 100% threshold of the bundled core usage pack and you selected usage packs. Delivery of these notifications is not guaranteed, and does not remove your responsibility to manage the costs you are incurring.

  1. Shared minute packs

4.1

Shared minute packs include calls from your fixed voice services provided with Vodafone Office Net Connect billed to a customer’s Master Account

4.2

Shared minute packs include calls to fixed local, fixed national, fixed international, fixed land to mobile.

4.3

Calls excluded from the shared minute packs are those that terminate to 0900, 018, Inmarsat, Internal and group zero rated calls, Mobile video calls, Vodafone voicemail and message exchange call, diverted calls, 3 way calls, collect, transferred calls, Audio conferencing, TollFree, Emergency (111), calling card calls.

4.4

In addition to the 500 core minute pack, you may select one of the add on Shared Minute packs (250, 500, 1000, 2000, 4000) for an additional cost. You may choose to add one extra shared minute pack per site.

4.5

Multiple sites that sit under one Master Account that have minute packs and core minute packs will have all the minutes and calling billed to the Master Account.

4.6

All calls that are zero rated as part of the minute packs will be displayed on your statement.

4.7

Shared minute packs can be changed on your monthly billing anniversary date.

4.8

Minutes unused at the end of your billing cycle do not roll over into the next billing cycle.

  1. Calling rates

5.1

Once the core 500 shared minute pack and any add on minute packs are used the calling rates will revert to the Vodafone Office Net Connect per minute rates set out in your Agreement.

5.2

All calls are charged on a minute plus second basis (calculated to the nearest second). There is a one minute minimum charge for each call. The charge for each call is rounded to the nearest cent.

  1. Fixed line group calling

6.1

Fixed line group calling is defined as either or both of intra or inter office. The intra office fixed line group calling contains all of the customer’s phone numbers/fixed lines within a site. Inter office fixed line group calling are all the customer’s phone numbers/fixed lines within your billing hierarchy which can contain multiple sites.

6.2

All accounts in the same billing hierarchy that are on a Vodafone Office Net Connect solution will receive zero rated fixed line group calling between fixed to fixed voice services on those plans.

6.3

Zero rated fixed line group calling will not be deducted from your shared minute packs.

  1. Early termination

7.1

The early termination charges set out in Term 13.2 of the Vodafone standard Business Terms and Conditions apply, available at www.vodafone.co.nz/terms

  1. Adding new services

8.1

During the term of your contract you may choose to add extra services or features into your existing contract or resign the new and existing services into a new 24 month contract. Please contact us for further information.

8.2

New site(s) will require a new contract specific to that site.

  1. Additional terms

9.1

Vodafone Office Net Connect uses licenses for the supply of the fixed voice services. These are licensed to you for the duration of your Agreement, and are not sold therefore ownership is not transferred to you.

9.2

Vodafone will supply an Integrated Access Device (IAD) or IP switch equipment, for the purpose of delivering the Vodafone Office Net Connect service to your location. This equipment remains the property of Vodafone.

9.3

You are responsible for providing a suitable location for us to install the IAD or IP Switch Equipment. The IAD and IP Switch may not be interfered with or accessed by you and is exclusively managed by us. Any unauthorised interference by you will be considered a material breach of the Agreement.

9.4

The IAD is the demarcation point for Vodafone and is powered from your premise.

9.5

Disruption of power will affect all services supplied via the IAD and IP switching equipment. Vodafone is not liable for any service failure you suffer as a result the services being unavailable or interrupted due to a disruption to your power. Your Vodafone Office Net Connect service is reliant on mains power. In the event of power outage, connection to Emergency Services (111) will NOT BE POSSIBLE. Please ensure you have an alternate means of contacting Emergency Services in case of mains failure.

9.6

Vodafone Office Net Connect may not be used for Alarm Line Monitoring or as an emergency telephone service for locations such as Elevators.

9.7

Vodafone Office Net Connect voice services share the broadband connection. Calls across your fixed voice service may decrease the speed of your broadband connection for the duration of the call.

9.8

The internal security of your IT network is your own responsibility. You will maintain strong password strength for all aspects of your LAN network and voicemail password to protect your business from malicious attack.

  1. Mailbox and messaging

10.1

You can connect to the ClearNet ISP and send and receive emails. POP and SMTP access to your email on this mailbox is allowed. You can auto-forward emails intended for this mailbox to another mailbox.

10.2

You can enhance the webmail feature if you wish. The mailbox is provided with 100MB of disk storage, and emails to you will be returned to the sender if you exceed this limit. The mailbox can be increased in size at additional cost. You can also add additional features to the mailbox by adding Mail+ or IMAP to the dial-up plan via self-service, at additional cost. If you need to access your mailbox overseas you will need to add the Mail+ product.

10.3

If you prefer to use a branded domain name for your mail you must create separate mailboxes, as this mailbox is not compatible with branded names