Legal

Knowing your legal rights when using Vodafone’s products and services is important

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Our Legal Team have worked hard to create terms and conditions that provide all the details you need to understand exactly what you can expect as a Vodafone customer.

See all Vodafone Terms and Conditions

 

 

 
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Copyright and file sharing

It's usually illegal to share material online without the permission of the person who created it. Make sure you understand the laws around copyright, and what may happen if you breach these laws.

More on avoiding illegal file sharing

 

Change fees

Change fees for Vodafone Red+, Red+ Super, Red+ Essentials plans

Change fees for Vodafone Other BYO Mobile Plans, Other On Account Plans ›

Change fees for Vodafone Red+ Business, Red+ Business Super, Red+ Business Essentials

Change fees for Red Share for Business

Change fees for Vodafone Other Business BYO Mobile Plans, Other Business On Account Plans

Change Fees for Tablets  ›

Change fees for Office Net Connect, Office Net Hosted, Office Net Lite

Change fees for Small Office

Change fees for BizLine Get Going

 

Change Fees for Office Net Cloud

The Early Termination Charge for the Office Net Cloud Service is 65% times the Monthly Charge for Office Net Cloud Service multiplied by the number of months remaining in the Initial Term at the date of termination.

 

Change Fees for Office Net Unlimited+

The Early Termination Charge for Office Net Unlimited+ is $299 plus GST.

 

Change Fees for Office Net  (Red Stack), Office Net ADSL, Office Net VDSL , Office Net ADSL Unlimited, Office Net VDSL Unlimited

The Early Termination Charge is $199 plus GST.

 

Change Fees for Business Broadband

  • Business Broadband Fibre

The Early Termination Charge for Business Broadband Fibre is $299 plus GST.

  • Business Broadband VDSL

The Early Termination Charge for Business Broadband VDSL is $199 plus GST.

 

Change Fees for Bizbroadband

The Early Termination Charge for Bizbroadband is $24.95 plus GST per month from the date of termination to the expiry of the Initial Term.

 

Change Fees for BizNet

The Early Termination Charge for BizNet is $49.95 plus GST per month from the date of termination to the expiry of the Initial Term.

 

Change Fees for BizLine Complete

The Early Termination Charge for BizLine Complete is:

  • $100.00 plus GST per phone service line.
  • If we have agreed to waive a set-up charge, the amount of that set-up charge multiplied by the number of months remaining in the Initial Term for this Service at the date of termination divided by the total number of months in the Initial Term for this Service.
     

Change Fees for BizLine Ultimate

The Early Termination Charge for BizLine Ultimate is:

  •  $200.00 plus GST per phone service line.
  • If we have agreed to waive a set-up charge, the amount of that set-up charge multiplied by the number of months remaining in the Initial Term for this Service at the date of termination divided by the total number of months in the Initial Term for this Service.

 

Change Fees for IP Gateway

The Early Termination Charge for IP Gateway is:

  • The early termination charge for the monthly access component of the IP Gateway service is $60.00 per month (plus GST) for the balance of the Initial Term remaining; and
  • If you rent any telephone equipment from us, you will pay an additional early termination charge that is equivalent to the amount of rental you pay per month for the balance of the Initial Term remaining.

 

Change Fees for Office 365

The Early Termination Charge for Office 365 is 25% of any charges that would have been payable until the end of the initial term but for the termination.