Parallel import mobile phones

If you have a parallel-imported mobile phone or one you bought overseas and brought into New Zealand, it may not be set up correctly for our network.

It makes perfect sense to bring your overseas mobile with you to New Zealand. Unfortunately not all phone settings or firmware are designed for New Zealand mobile networks.

Typical problems that overseas sourced mobile phones can have:

• Dropped calls
• Missed calls
• Calls that fail to connect
• Delayed TXT messages
• Weird voice call quality
• Problems with SIM2 services
• Problems with PXT
• Problems with Vodafone live!

Help with your mobile phone

We have a set of user guides that you can view online here, or we also an interactive tool to check your settings. Alternatively, you can also try your nearest Vodafone store. The staff there will do their best to switch your devices software and settings. There may be a charge to do this, and we can't guarantee it will work.

Imported mobile data devices

If you have a parallel imported or overseas-sourced 3G mobile data device, such as a Mobile Connect card for a laptop, a router or a USB dongle, we are unable to provide support.