Here are a few things to have ready before you start
When you buy a monthly plan online, for your mobile or iPad, please enter your ID details exactly as they show on one of the following:
Why not go Prepay instead? Find out more about our great Prepay deals.
To pay for any item in the Online Shop, simply enter your credit card details into the secure independent payment screen. We accept Visa, MasterCard and American Express.
If you have a received a Promo Code from us, you will only be able to use it in the Online Shop. Have a read of our Promo Code FAQs for more detail.
To ensure safe delivery, we use the CourierPost Track and Trace service. Please give us an address where someone will be home to sign for the delivery between 7am and 6pm, Monday to Friday. We can’t deliver to a post box, private bag, hotel, motel or hostel. If no one is home to sign for the delivery, CourierPost will leave a card with details on how to organise redelivery.
You can contact CourierPost on 0800 268 743 between 7am - 7pm Monday to Friday or 8am - 12 midday Saturday or visit the CourierPost website
We’ll send you an email update when your order is:
If you have any questions about your order, please call us on 0800 837 867 between 8am and 6pm Monday to Friday (excluding public holidays) or email us at firstname.lastname@example.org
You’ll need to provide your order number, which you would have received in an email.