Need help with your online shopping?

Woman shopping online from home on her laptop computer

Our online store is always open

Using our Online Shop makes getting the good stuff from Vodafone quick and easy. But if you’re having trouble with your order, we’re here to help. Take a look at the useful information below for help with ordering, delivery and returns.

The Vodafone online shop is the quick and easy way to buy your next mobile phone, On Account or Prepay plan, or sign up to a  great broadband, homephone and TV package.

Why buy online?

Ready to place your order? ›

Happy woman buying something in the internet in living room

To make your shopping experience as smooth as possible, there are a few things you should have ready before you start.

Problems with your order ›

Contact centre agent smiling

Having trouble with your order? Check out some of the common questions our customers have about their order.

Delivery ›

Close-up of hands holding cardboard box

Want to know when your order will arrive? Check our delivery information for everything you need to know.


Returns and exchange ›

We're happy when you’re happy.

Contact the Online Shop team

If you've any questions about your order, please call us on 0800 837 867 between 8am and 6pm Monday to Friday (excluding public holidays) or email us at