Unlock your Vodafone New Zealand mobile

If you want to use your locked Vodafone NZ mobile on another network in NZ or overseas (with another networks SIM) you will need to make sure it's unlocked.

Please call our Online Shop on 0800 837 867 Monday to Friday between 8am-6pm and we’ll give you the instructions you need to unlock your NZ mobile.

  • If you purchased your phone more than nine months ago - there's no charge to unlock it
  • If you purchased your phone less than nine months ago - there is a $30 fee to unlock it

Tips for unlocking your mobile

  • Before you call - please have your IMEI number for your phone handy. You can find the IMEI number by entering *#06# on your keypad - or you can find it under your battery.
  • Make sure you only enter the code that we give you when you call us. Enter it carefully as you only have a limited number of times to get it right.
  • Each device has different instructions to unlock it. Please use the device instructions below and make sure you follow the instructions carefully.

Important

  • Do not try and guess or make up your unlock code
  • If our instructions are not followed carefully and you enter an incorrect code more than 3 times, you may lock your phone completely. If, after three attempts, your phone does not unlock please call us back.
  • We can only help with unlocking Vodafone New Zealand mobile devices purchased from an authorised Vodafone retailer that hasn’t been tampered with, 'jail broken' or flashed.

Instructions

The unlock code we give you will be an alpha numeric code.  Please follow the unlock instructions we give you for your device carefully. They are different for each Vodafone device - so make sure you look at the right one.

  • Put a 'non Vodafone' SIM into your phone
  • Follow the prompt to enter the unlock (or NSCK) code
  • Enter your code carefully.

More information


Important things to know

  • Network unlocking is only required if you plan to use your Vodafone NZ mobile with another provider's SIM card (including overseas networks)
  • A Vodafone NZ mobile must only be unlocked by following our unlocking instructions. Attempting to unlock a Vodafone NZ mobile by any other means (including by entering an incorrect code more than three times) may cause the phone to become unworkable, and void the applicable warranty. Vodafone will not be liable for any damage that may occur.
  • It's $30 (including GST) to unlock a Vodafone NZ mobile within nine months after purchase. After that, it is free to unlock your phone but you'll still need the code from us. You'll need to pay this charge by credit/debit card over the phone.
  • We can only provide an unlock code for Vodafone NZ Locked mobiles.
  • No guarantee can be given that our instructions will work for phones that have been 'jail broken' or had the manufacturers' settings tampered with.
  • Standard Prepay Terms and Conditions apply
  • If you have a locked Vodafone NZ mobile you can find your IMEI number under the battery or by entering *#06# on your keypad.
Important things to know