Unlock your Vodafone mobile online

Simple steps so your mobile can work on another network in NZ or overseas (with another network's SIM)

How much does it cost?

  • There's no charge to unlock a mobile that was purchased more than 9 months ago
  • There's a $30 (inc. GST) fee to unlock a mobile that was purchased less than nine months ago. You'll need to pay this charge by credit/debit card.

How to unlock your Vodafone mobile

Simply click the button below and follow the steps to get the unlock instructions for your mobile. A link to your unlock instructions will also sent to the email address you provide.

Before you start

  • Have your IMEI number handy. To find your IMEI number, enter *#06# on your keypad or look under your mobile phone's battery
  • If your mobile was purchased less than 9 months ago you’ll need your credit card.

Important things to know

  • Network unlocking is only required if you plan to use your Vodafone NZ mobile with another provider's SIM card (including overseas networks).
  • We cannot guarantee that an unlocked mobile phone will be compatible with another specific network. This is because different networks may use different technologies and frequencies. Please check compatibility requirements with the destination network provider.
  • We can only help with unlocking Vodafone New Zealand mobile devices purchased from an authorised Vodafone retailer that hasn’t been tampered with, 'jail broken' or flashed.
  • A Vodafone NZ mobile must only be unlocked by following our unlocking instructions. Attempting to unlock a Vodafone NZ mobile by any other means (including by entering an incorrect code more than three times) may cause the phone to become unworkable, and void the applicable warranty. Vodafone will not be liable for any damage that may occur.
  • No guarantee can be given that our instructions will work for phones that have been 'jail broken' or had the manufacturers' settings tampered with.
  • Standard Prepay Terms and Conditions apply.


Looking to unblock or remove 'SIM Lock' on your mobile? Please read this Unblock FAQ.

Help and Support Icon

Frequently Asked Questions

Check out the common questions we get asked about Unlocking your Vodafone mobile.