Get your mobile phone, Vodem or Pocket WiFi repaired
Has a Vodafone mobile you bought stopped working? You can take it back to the store you bought it from and ask to have it repaired.
All our mobile devices come with:
We also comply with our obligations under the Consumer Guarantees Act.
A charge may be payable for repairs that are not due to manufacturing defects within the warranty period, or not covered under the Consumer Guarantees Act.
Important things to know
Our repair process complies with applicable laws, such as the Consumer Guarantees Act (CGA). The CGA gives you the benefit of guarantees and specific remedies. The guarantees include that products and services:
The following damages are not covered by your warranty:
If your mobile phone or device can be turned on, you might be able to avoid a trip to the store.
No physical or liquid damage
Device has liquid damage
Please note, neither of these steps are guaranteed to fix the problem, but they are a good place to start.
Still not working? It’s time for you to take it back to the store.
Tried troubleshooting your mobile phone or device and it’s still not working? It’s time for you to take it back to the store.
Before you go to the store
What to take with you
Where to go
You can take your mobile back to any of the following locations:
What happens in the store?
If our representative is able to resolve the issue in the store, your mobile will be returned to you immediately. Otherwise, your mobile will need to be sent away for further assessment.
For hardware or other complex issues, the mobile phone or device will be sent to the manufacturer for repair. If the repair comes at a cost, we will let you know the repair cost before proceeding (you can choose not to continue with the repair, in which case there may be an assessment fee).
While your mobile phone is being repaired, the store will attempt to provide you with a temporary loan phone (if available). These are available to both our Prepay and On Account customers.
If you're on Prepay you will need to pay a bond when requesting a loan phone.
We’ll give you a call when your mobile phone or device is ready to be picked up. This usually takes between 7-10 working days.