Get a PUK code to unlock your SIM

When you enter the wrong PIN for your mobile more than three times, your SIM card will be locked. This prevents anyone trying to guess your PIN. To unlock it, you’ll need a PIN Unlocking Key (PUK) code. You can find your PUK code on the package your SIM came in. If you don't have this anymore:

Get your PUK code in my Vodafone

  1. Sign in to My Vodafone or Register for My Vodafone
  2. Click on Profile menu at the top of the screen
  3. Select PUK code from the menu
  4. Your PUK code is shown on the resulting page.

Get your PUK code over the phone

  • Call us on 0800 800 021
  • If you’re overseas, call +64 9 355 2007*

*Standard international calling rates apply

Here's how to  unlock your SIM card using a PUK code

Swapping your SIM card is simple

Watch this quick video, which walks you through how to find and use your PUK code in My Vodafone.