Mobile and device help

Woman looking at mobile frustrated

Get help with your mobile or device

Find information about your mobile or device, or watch videos on how to find your PUK code, setting up your email and more. Learn how to unlock your New Zealand mobile and set up mobile services.

 

Interactive user guides

Easy to use help for your mobile, iPad, tablet or Vodem

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      Helpful videos

      Play Video Set up WiFi on your Android device

      Wi-Fi on Android

      How to connect your Android device to Wi-Fi.

      Play Video How to get your Windows 7 device up and running on Wi-Fi

      Wi-Fi on Windows 7

      How to set up Wi-Fi on your Windows 7 device.

      Play Video How to get your Windows 8 device up and running on Wi-Fi

      Wi-Fi on Windows 8

      How to set up Wi-Fi on your Windows 8 device.

       

      Get a PUK code ›

      PUK-Code Icon

      If you've locked your mobile's SIM card, you'll need your PUK code.

      Unlock your mobile ›

      Unlock Your Mobile Icon

      Want to use your locked Vodafone NZ mobile on another network or overseas? You'll need to make sure it's unlocked.

      Configure your mobile ›

      Configure Your Mobile Icon

      Quickly and easily set-up Internet, PXT and Email on your mobile, iPad or tablet

      SIM cards ›

      Vodafone SIM card sizes

      Find out whether you need a nano-SIM, Micro-SIM or Standard SIM for your phone.

       

      Accessories for your mobile phone or iPad