Mobile and device help

Woman looking at mobile frustrated

Get help with your mobile or device

Looking to set up email, unlock or simply explore what your mobile can do? Below are Interactive Device Guides to help you make the most of your mobile, easy guides on video and FAQs answering all your questions.

Why not manage your Vodafone accounts on your mobile with My Vodafone? Find out more.

We also have great apps and services to turn your mobile into a wallet, control who contacts you and how, and even pay for your parking without change! Find out more


Helpful videos

Play Video Set up WiFi on your Android device

Wi-Fi on Android

How to connect your Android device to Wi-Fi.

Play Video How to get your Windows 7 device up and running on Wi-Fi

Wi-Fi on Windows 7

How to set up Wi-Fi on your Windows 7 device.

Play Video How to connect your Windows 8 to Wi-Fi

Wi-Fi on Windows 8

How to set up Wi-Fi on your Windows 8 device.


Get a PUK code ›

PUK-Code Icon

If you've locked your mobile's SIM card, you'll need your PUK code.

Unlock your mobile ›

Unlock Your Mobile Icon

Want to use your locked Vodafone NZ mobile on another network or overseas? You'll need to make sure it's unlocked.

Configure your mobile ›

Configure Your Mobile Icon

Quickly and easily set-up Internet, PXT and Email on your mobile, iPad or tablet

SIM cards ›

Vodafone SIM card sizes

Find out whether you need a nano-SIM, Micro-SIM or Standard SIM for your phone.