Mobile and device help

Woman looking at mobile frustrated

Get help with your mobile or device

Find information about your mobile or device, or watch videos on how to find your PUK code, setting up your email and more. Learn how to unlock your New Zealand mobile and set up mobile services.

 

Interactive user guides

Easy to use help for your mobile, iPad, tablet or Vodem

Select your device

Pick a brand
    Pick a model
      Find device information
      placeholder Device Image



      Close

      Device help

       

      Helpful videos

      Play Video Vodafone Ninja talking

      Get a PUK code ›

      If you’ve locked your mobile’s SIM card by entering the wrong PIN too many times, you’ll need your PUK code.

      Play Video Vodafone staff talking

      Setup email on your Android

      Find out how to setup your email on your Android phone from one of our Vodafone New Zealand ninjas.

      Play Video Dylan shows the S Voice feature on the Samsung GALAXY S III

      S Voice

      Dylan from Vodafone NZ shows the S Voice feature on the Samsung GALAXY S III.


      Play Video Chris shows the Pop up play feature on the Samsung GALAXY S III

      Pop up play

      Chris from Vodafone NZ shows the Pop up play feature on the Samsung GALAXY S III

      Play Video Dylan shows the photo pan and zoom features on the Samsung GALAXY S III

      Motion photo and zoom

      Dylan from Vodafone NZ shows the photo pan and zoom features on the Samsung GALAXY S III

       

      Get a PUK code ›

      PUK-Code Icon

      If you’ve locked your mobile’s SIM card by entering the wrong PIN too many times, you’ll need your PUK code.

      Unlock your mobile ›

      Unlock Your Mobile Icon

      Want to use your locked Vodafone NZ mobile on another network or overseas? You'll need to make sure it's unlocked.

      Configure your mobile ›

      Configure Your Mobile Icon

      Quickly and easily set-up Internet, PXT and Email on your mobile, iPad or tablet

      SIM cards ›

      Vodafone SIM card sizes

      Find out whether you need a nano-SIM, Micro-SIM or Standard SIM for your phone.

       

      Accessories for mobiles, ipads and tablets

      All the accessories you need including adaptors, cases, batteries, wall and car chargers, memory cards and handsfree kits