Manage your Prepay or On Account mobile services, when and where it suits you with our self service options. From My account online, to our free TXT balance check, and automated touchtone phone services, check out how to do it all below.
If you're on you choose then it's easy to manage your Add-Ons, simply by logging into My account, clicking on the mobile number you want to view in the Your Favourites box (if you have more than one), then selecting Your plan and Add-Ons in the Your Account box. From there, you can view and change your current Add-Ons, or click on the Buy Add-Ons link to add more!
Please note, customers on Talker, TXTer or Mega plans are currently unable to manage their Add-Ons through My account and will need to contact customer service for assistance with managing Add-Ons.
You can check what plan you're on and the Add-Ons you have by checking your bill, or simply log in to My account, click on the mobile number you want to check (if you have more than one) and select Your plan and Add-Ons.
You can check your account balance online by logging into My account and clicking on the mobile number you want to view in the Your Favourites box (if you have more than one!). You can check your Add-Ons balance, by clicking on Your plans and Add-Ons.
If you're not near a PC, you can TXT 'bal' to 777, or call 777 from your Vodafone Mobile, press option 1 for account information, then option 1 again to listen to your remaining minutes balance or option 2 for your account balance.
If you don't want to receive a paper bill each month, then you can register for Online Billing instead, by logging into My accountand clicking on switch to online billing. Once registered, you'll stop receiving paper bills and instead you'll get a monthly TXT and/or email notification to advise when your mobile bill is ready to view online.
All customers, whether they are on paper billing or online billing can view their last 13 months history online.
To view your current bill online, login to My acccount , click on the account you want to view the bill history for (if you've got more than one!) and then click on Billing and Usage.
To view older bills, once you're in Billing and Usage, click on View Older Bills. To open a bill, just click on the purple arrow next to it.
One of the easiest ways to pay your bill is with your credit card online through My account or in our 777 IVR.
To pay your bill online, simply login to My account, click on the billing account you want to pay (if you have more than one!), then select Billing and Usage followed by make a payment.
To pay through our IVR, simply dial 777 from your Vodafone mobile, select option 1 for account information, then option 4 for credit card payments.
There are many other ways you can pay your Vodafone bill:
Click on the information link below for more details on these options.
It's easy to keep track of your Vodafone payments, simply login to My account, select the account you want to view payment information for (if you have more than one!) and select Manage Your Account. You'll see a list of accounts that you have access to, so pick the one you want, click on view account transactions and select payments from the transaction type drop down box.
Global roaming lets you use your Vodafone mobile in just about any country in the world – but if you don't already have Global Roaming you must add it before you travel!
To add global roaming to your account, just login to My account, click on the number you want to add Roaming to (if you have more than one!) and select Manage Your Account. You'll see a list of accounts that you have access to so pick the one you want, click add global roaming then submit.
With standard roaming, calling prices vary depending on the country you're in and the network you're on. To view specific information on your destination please click on the information link below and be sure to check back in each time you roam so you have the most up to date pricing.
If you're on You Choose, Motormouth, Talkzone, or a Corporate plan, why not add Vodafone Traveller to your account? Vodafone Traveller is a great zoned-based roaming pricing system which splits the world into 4 zones. Each zone has fixed calling prices giving you both you cost certainty and great savings. You can add traveller to your account like any other Add-On through My account.
When a SIM card's security PIN is entered incorrectly 3 times the SIM card is blocked and the handset's screen will show Enter PUK or a similar message (depending on the type of handset). To unblock the SIM card, the Personal Unblocking Key (PUK) must be entered.
You can find your PUK code by logging into My account, clicking on the mobile number or account that you need the PUK code for and selecting show PUK code in the profile & setting box.
Alternatively, you can dial 0800 800 021 from a landline and enter your mobile number and PIN when prompted to take you to the main menu. Then, select option 2 for the products and services menu, and option 2 again to retrieve your PUK code.
Remember, the PUK code is individual to each SIM card and entering the incorrect PUK code more than 3 times can permanently block your SIM, so if you have more than one account set up in My account, make sure you select the correct one!
Vodafone's Interactive Voice Response (IVR) service is an automated system which directs your call based on your instructions.
The diagram below shows you all options you can select within our On Account IVR, from account balances, to finding out about our latest promotions!
