There are heaps of easy ways to pay your mobile bill - making life a little bit easier and paying your bill on time hassle free
Before checking out your bill payment options, please check whether you have REF:TCL in the right hand corner of your bill
If you've already set up a monthly direct debit, direct credit or credit card payment, you don't need to change a thing.
If you can see this reference code on the top of your bill, check out our Customer Zone payment and billing to find out everything you need to know about setting up a Direct Debit or paying online.
Payment methods for Vodafone bills without REF:TCL in the top right hand corner of the bill
It's quick and easy to pay your bill with your credit or debit card. To make things even quicker have your credit card details and mobile number handy.
Use the My Vodafone app or mobile website to pay your bill
Pay your bill now by credit or debit card with an instant online payment. It's quick, easy and secure and you don't have to register for My Vodafone.
It's the best way to pay your bill. Just sign in and have your credit or debit card handy. Check out your call, TXT and data usage while your there.
Pay your bill with your credit or debit card while you’re checking in with your friends and family on Facebook
Never worry about paying your bill on time again. Set up a direct debit and we'll automatically deduct your monthly balance from your bank account or credit card each month. You'll receive a copy of your bill before payment is due so you'll have time to check it before payment is made.
Sign in to My Vodafone and follow the steps to set up a recurring direct debit payment from your bank account or credit card.
Call us on 777 and we'll set up everything for you over the phone.
If you have more than one signatory on your bank account please download, complete and post the Direct debit form for Joint account holders to the address provided
If you have a Visa, Visa Debit Card or MasterCard, call us from your Vodafone mobile on 777 and follow the prompts.
Sign in to your bank's website and follow the online prompts. We're registered with most major banks so Vodafone may be available for selection in the payee list. Allow a minimum of 2 working days for the payment to appear on your account.
Take your bill to any NZ Post shop and pay by cash, EFTPOS or cheque. Please make sure you take your most current bill with you.
Send us a cheque in the envelope provided with your bill. Write your Vodafone mobile number on the back of your cheque and enclose the tear-off payment advice from your bill. Post to: Vodafone, PO Box 90112, Auckland 1030.
Like many telecommunications companies, we charge for your monthly plan in advance and your usage in arrears. This means your first bill is likely to be larger than normal, because it may include a part-month charge for the first month, and a full-month charge for the next month. It also means you may receive a bill when you’ve only been a customer for a few days.
If you made a Vodafone bill payment and it went into the wrong account please call customer service on 777. You’ll need to have the following information handy when you call:
If you have forgotten to pay your Vodafone bill before the due date or your direct debit payment on your credit card failed, please call customer service on 777 immediately and we’ll talk to you through your payment options.
If something has changed and you’re having trouble paying your Vodafone bill, call customer service on 777 so we can discuss payment options with you.
If you have received a much larger Vodafone bill than you expected please call customer service on 777 immediately so we can discuss a solution with you
If you paid your Vodafone bill but you can’t see the payment in My Vodafone or on your latest bill please call customer service on 0800 438 448777. You’ll need to have the following information handy when you call:
Most people pay their bill when it's due. Howeve, when people miss payments the cost for us to chase overdue bills is substantial. To help recover these costs a late payment fee is applied to all overdue mobile, landline and internet bills.
This means if your payment is late you will see a $10 ($8.70 excl GST) late payment fee on your next month's bill. If your bill has a TCL reference in the top right hand corner, you may see a $15 late payment fee.
The easiest way to avoid late payment fees is to arrange to pay your bill by direct debit. You can set this up in My Vodafone, or by posting us a completed direct debit form.
Not yet signed up? Register for My Vodafone
See bills and payments for more information on setting up a direct debit payment.
Get a PDF version of your bill sent straight to your email inbox each month. You’ll get your bills quickly, be able to easily file them online and save a few trees at the same time.
If you have multiple Vodafone accounts you will need to switch each one. You can also choose the option to get a monthly TXT message to let you know your bill’s arrived.
You really should – it makes everything easier and only takes a minute. Then you can quickly and easily, check your call, TXT and data usage, check your current bill, up to 13 months of previous bills, track the average amount of your bill over a 13-months and heaps more, online, or from your smartphone anytime you like.