Pay my broadband and fixed phone bill

There are heaps of easy ways to pay for your broadband bill - making life a little bit easier and paying your bill on time as hassle free as possible. Find the one that’s right for you

Benefits

  •  Heaps of convenient ways to pay your bill
  •  Pay your bill just about anywhere, anytime
  •  Plenty of payment options that ensure you’ll never miss a bill payment and you’ll avoid late payment fees
  •  Paying your bill is easy when you’re overseas
 

Vodafone bills with REF:TCL

Before checking out your bill payment options, please check whether you have REF:TCL in the right hand corner of your bill

Vodafone Bill close up

If you've already set up a monthly direct debit, direct credit or credit card payment, you don't need to change a thing.

If you can see this reference code on the top of your bill, check out our  Customer Zone payment and billing to find out everything you need to know about setting up a Direct Debit or paying online.

 

Other Vodafone bills

Payment methods for Vodafone bills with out REF:TCL in the top right hand corner of the bill

Pay Your Mobile Bill Via Internet with Credit Card

Pay your bill by direct debit

A direct debit payment from your bank account or credit card is a simple, safe and convenient way to pay your bill. Once it's set up, your monthly bill will be paid automatically on the due date. You'll get your bill before the payment is due, so you have time to check it before the payment is deducted.

Set up a direct debit by post or email

Download and fill out a form and simply post it back to us, or scan and email to nzcustomerpayments@vodafone.com

My Account on PC Screen

Pay your bill online

You can pay your bill online with a debit or credit card 24/7 online in My Vodafone.

Sign in to My Vodafone

Please note: One-off credit and debit card payments will be charged a 2% convenience fee. Vodafone will consider a credit/debit card payment to be 'one off' if it's not set up as an automatic, recurring monthly payment (even if your credit or debit card details are pre-registered). This will include any payments made with your credit or debit card through My Vodafone, by calling customer care, or on our website. It will be considered 'one off' even if you choose to pay this way each month for one or more accounts.

To avoid this fee you can set up a direct debit from your bank account or use internet banking.

Answers to questions about this fee

Man looking at mobile phone

Smart account management

Managing your business account has never been easier. Vodafone has a selection of smart business tools to help you do your business thing better. Check employee usage, view connection details and keep control of company spends with Split Reporting.

Manage your business account ›


Important things to know

  • You may notice a $1 authorisation from Vodafone on your online credit card statement. This is not a charge. Find out more about the $1 authorisation
  • A late payment fee may be applied to overdue bills
  • One-off credit and debit card payments will be charged a 2% convenience fee. To avoid this fee you can set up a direct debit from your bank account or use internet banking
  • Direct debit payments can be made from your credit card or your bank account
  • It takes 5-10 business days to set up a direct debit request via post or email
  • Direct debit payments via credit card that are requested over the phone will be set up immediately
  • Direct debit payments will occur automatically on the due date and the full invoice amount will be taken
  • Current or overdue balances will need to be paid via an alternative payment method until the direct debit authority takes effect on your bill's due date
  • Vodafone currently accepts Visa, Mastercard, American Express, and Diners Club
  • If you want your Vodafone bill to be emailed to more than one email address you need to set up a rule so that when the contact email address gets the bill, it automatically sends it to another email address/es. To find out how to do this, go to the help section in your email service provider, e.g. Microsoft Outlook or Express, etc
  • You can easily change the way you receive your bill; via email, by post or both, in My Account.
  • If your email bill doesn't arrive you will need to check that your email address is correct. Sign into My Vodafone and click 'manage bill notification'. From there you can correct your notification email address and save the changes. It might pay to check your junkmail folder just in case it has ended up there. If this has happened we suggest you add Vodafone to your safe sender list.
  • Vodafone is PCI compliant which means we're able to process, store or transmit credit card information in a secure environment without having to keep your credit card details stored in our system. This is standard banking practice, and complies with the Global Credit Card standard
Important things to know 
 

Other ways to pay your bill

Woman Talking On the Phone With Notebook

Pay your bill with phone banking

We're set up on all major New Zealand bank systems. Simply follow the voice prompts on your bank's phone banking system.

Please allow a minimum of 2 working days for the payment to appear on your account.

Pay your bill with internet banking

Pay your bill with internet banking

Sign in to your bank's website and follow the online prompts. We're registered with most major banks so Vodafone may be available for selection in the payee list. Allow a minimum of 2 working days for the payment to appear on your account.

Online banking how to guide

New Zealand Post

Pay your bill at an NZ Post shop

Take your bill to any NZ Post shop and pay by cash, EFTPOS or cheque. Please make sure you take your most current bill with you.

Post Box

Pay your bill by cheque

Send us a cheque in the envelope provided with your bill. Write your complete Vodafone Account Number, located on the top of your bill, on the back of your cheque and enclose the tear-off payment advice from your bill.

Post to:

Vodafone Fixed Line and Broadband Payment Processing Centre
P.O. Box 9404, Newmarket
Auckland 1149


 

Help with your bill