Pay my broadband and phone bill

We can offer you heaps of easy ways to pay your broadband and/or phone bill


  •  Pay your bill just about anywhere, anytime
  •  Plenty of payment options to ensure you’ll avoid late payment fees
  •  Easy to do even if you’re overseas

Easy bill payments

Pay your bill online by Credit Card

Pay your bill by direct debit

A direct debit payment from your bank account or credit card is a simple, safe and convenient way to pay your bill. Once it's set up, your monthly bill will be paid automatically on the due date. You'll get your bill before the payment is due, so you have time to check it before the payment is deducted.

Set up a direct debit by post or email

Download and fill out a Direct Debit form and simply post it back to us, or scan and email to

My Account on PC Screen

Pay your bill online

You can pay your bill online with a debit or credit card 24/7 online in My Vodafone.

Sign in to My Vodafone

Please note: One-off credit and debit card payments will be charged a 2% convenience fee. Vodafone will consider a credit/debit card payment to be 'one off' if it's not set up as an automatic, recurring monthly payment (even if your credit or debit card details are pre-registered).

To avoid this fee you can set up a direct debit from your bank account or use internet banking.

Answers to questions about this fee

Pay your bill with internet banking

Pay by internet banking

Simply sign in to your bank's website and follow the prompts on your screen here are the step-by-step details for most major banks. Allow a minimum of 2 working days for the payment to appear on your account.

Got a question? Check our FAQs about your bill and payment options.

Important things to know

  • You may notice a $1 authorisation from Vodafone on your online credit card statement. This is not a charge.
  • A late payment fee may be applied to overdue bills.
  • Direct debit payments can be made from your credit card or your bank account
  • It takes 5-10 business days to set up a direct debit request via post or email
  • Direct debit payments via credit card that are requested over the phone will be set up immediately
  • Direct debit payments will occur automatically on the due date and the full invoice amount will be taken
  • Current or overdue balances will need to be paid via an alternative payment method until the direct debit authority takes effect on your bill's due date
  • Vodafone currently accepts Visa, Mastercard, American Express, and Diners Club
  • If you want your Vodafone bill to be emailed to more than one email address you need to set up a rule so that when the contact email address gets the bill, it automatically sends it to another email address/es. To find out how to do this, go to the help section in your email service provider, e.g. Microsoft Outlook or Express, etc
  • You can easily change the way you receive your bill; via email, by post or both, in My Vodafone.
  • If your email bill doesn't arrive you will need to check that your email address is correct. Sign into My Vodafone and click 'manage bill notification'. From there you can correct your notification email address and save the changes. It might pay to check your junkmail folder just in case it has ended up there. If this has happened we suggest you add Vodafone to your safe sender list.
  • Vodafone is PCI compliant which means we're able to process, store or transmit credit card information in a secure environment without having to keep your credit card details stored in our system. This is standard banking practice, and complies with the Global Credit Card standard
Important things to know 

Pay your bill in person

Woman Talking On the Phone With Notebook

Pay your bill with phone banking

We're set up on all major New Zealand bank systems. Simply follow the voice prompts on your bank's phone banking system.

Please allow a minimum of 2 working days for the payment to appear on your account.

New Zealand Post

Pay your bill at an NZ Post shop

Take your bill to any NZ Post shop and pay by cash, EFTPOS or cheque. Please make sure you take your most current bill with you.

Post Box

Pay your bill by cheque

Send us a cheque in the envelope provided with your bill. Write your complete Vodafone Account Number, located on the top of your bill, on the back of your cheque and enclose the tear-off payment advice from your bill.

Post to:

Vodafone Fixed Line and Broadband Payment Processing Centre
P.O. Box 9404, Newmarket
Auckland 1149