In this policy Vodafone is referred to as "our, we or us" as appropriate.
Collection of Personal Information
While you are our customer, you agree that we may collect information about you. We collect personal information about you so that we can communicate with you, provide services to you, send you bills, check your creditworthiness, look at ways we can improve our services and develop new services, provide aggregated user information to third parties (without at any time disclosing personal information about an identifiable individual), keep you informed about new services and changes to existing services that we and our carefully selected business partners offer and generally customise your experience on our sites. ‘Personal information’ means any information about an identifiable individual.
We may collect the following information about you:
Some services are only available to you if you provide the requested information.
Promotions by Vodafone may be sponsored by companies other than Vodafone or may be co-sponsored by Vodafone and another company. Some or all data collected during a promotion may be shared with the sponsor. If data will be shared, you will be notified before the data is collected or transferred. You can decide not to participate in the promotion if you do not want your data to be shared.
We also collect IP addresses. IP addresses are assigned to computers on the internet to uniquely identify them within the global network. We collect and manage IP addresses as part of the service of providing internet session management and for security purposes.
We do not control the practices of content providers, partners and advertisers connected with our internet sites and to whom you provide personal information whilst using our internet sites or services. Our internet sites contain links to other sites, which may not follow the same privacy policies as us. We recommend that you check any relevant privacy policies before providing your personal information to any third party.
Disclosure of Personal Information
We may disclose:
Use of Personal Information
We may use your personal information:
We may research our users' demographics, interests, and behaviour based on the information provided to us when you register, during a promotion, or from our system log files. We do this to better understand and serve our users. This research is compiled, analysed and made available to our advertisers, customers, potential customers and partners on an aggregated basis only.
What are my choices regarding collection, use, and distribution of my information?
How do I update my Personal Records?
Under the Privacy Act 1993 you have rights of access to and correction of personal information that we hold about you. You can request correction or amendment of the information held by us at any time and as often as necessary by sending us an e-mail to contacting us and specifying the information that you require changed. If it is reasonable in the circumstances for us to do so, we will make the requested change or correction.
For further information about New Zealand's Privacy Act 1993 and how it protects the personal information of individuals in New Zealand, see www.privacy.org.nz.
How to make a request for your personal information under the Privacy Act 1993
You have a right to access your personal information, subject to some exceptions allowed by law. If you would like to do so, please contact us in writing with your request.
What security precautions are in place to protect the loss, misuse, or alteration of my information?
Vodafone takes security very seriously and we have in place appropriate systems to reduce the likelihood of unauthorised access to any personal information that we collect either directly from you or as a result of your use of the services.
Some of our services are password-protected so that only you have access to your personal information. You should not reveal your password to other people and you should change it regularly. Vodafone will never ask you for your password in an unsolicited phone call or in an unsolicited e-mail. Also, if you are using the internet, remember to sign out of your Vodafone account and close your browser window when you have finished. This is to ensure that others cannot access your personal information and correspondence if you share a computer with someone else or are using a computer in a public place.
No data transmission over the Internet can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, Vodafone cannot ensure or warrant the security of any information you transmit to us or from our online products or services, and you do so at your own risk. We use our best efforts to ensure the security of your transmissions on our systems.
What else should I know about my privacy?
Remember, whenever you voluntarily disclose personal information online - for example on message boards, through e-mail, or in chat areas - that information can be collected and used by others. In short, if you post personal information online that is accessible to the public, you may receive unsolicited messages from other parties in return.
Ultimately, you are responsible for maintaining the secrecy of your passwords and/or any account information. Please be careful and responsible whenever you are online.
We may change this policy at any time and we will tell you about a change in the policy by posting an updated policy on our website. Any change we make applies from the date we post it on the website.