Get in touch

Got a question? We’ve got the answer. Choose a way to get in touch with us from one of the options below

Woman typing on keyboard

Ask online

Got a question about our products and services? Vodafone Ninjas and other Community members are available in the Vodafone Community right now, answering your questions about mobiles, broadband and TV – everything Vodafone!

Or, you can send us an email, but due to high volume you may experience a delay in responding to your enquiry. We will ensure we contact you once your enquiry has been investigated.

Contact us by email
Men selecting phones

Come in store for help with all things Vodafone

Our Vodafone stores are packed full of smart stuff - and smart people -  that can help you do your thing better. Whether it’s transferring your old contacts to a new phone, advice on which plan is right for you, or how we can help your business. We’ve got a Vodafone store near you that’s ready to help.

Find a store

 

Call us

Mobile

777

From a Vodafone mobile

Landline

0800 800 021

From a landline

Overseas

+64 9 355 2007

From overseas

Technical Support

0800 921 021

Technical support

Our customer service centre is open 24/7 and it’s free to call us.

Landline

0800 438 448

For Standard & VDSL broadband

Technical Support

0508 888 800

For Cable and Fibre broadband

Overseas

+64 9 355 2007

From overseas

Buy or upgrade

0800 777 035

Want to buy or upgrade broadband or SKY services?

Mobile

888

From a Vodafone mobile

Landline

0800 400 888

From a landline

Overseas

+64 9 962 9888

From overseas

Buy or upgrade

0800 888 305

Want to buy our products or services?

Our customer service centre is open 24/7 and it’s free to call us.


 
contact centre team

Customer Care

We have a large customer care team based across New Zealand and in the Philippines. Our team is representative of the many cultures that make up New Zealand.

At Vodafone we are committed to providing the best customer service, and each team member is fully trained to help you with any questions you have about any of our products and services.

 

Formerly with TelstraClear?

For support or sales questions, please use the numbers below

Mobile

0508 888 800

From a mobile or landline

Buy or upgrade

0508 888 800

Want to buy our products or services?

Credit Service

0508 556 557

Got a question for credit services?

Overseas

+64 9 913 9150

Calling from overseas?

Mobile

0508 555 500

From a mobile or landline

Buy or upgrade

0508 555 500

Want to buy our products or services?

Credit Service

0508 556 666

Got a question for credit services?

Overseas

+64 9 913 9150

Calling from overseas?