contact centre team

Customer Care

We are here 24 hours a day, 7 days a week to help answer your questions.

We have a large customer care team based across New Zealand and in the Philippines. Our team is representative of the many cultures that make up New Zealand.

At Vodafone, we are committed to providing the best customer service, and each team member is fully trained to help you with any questions you have about any of our products and services.

 

Get in touch

Personal

Business

Sales
0800 800 021

Sales
0800 888 305

Service
777 or 0800 800 021

Service
888 or 0800 400 888

From overseas
+64 9 355 2007
From overseas
+64 9 962 9888

 

Personal

Business

Sales/Service - ADSL or VDSL
0800 438 448

Sales
0800 888 305

Sales/Service - Cable or Fibre
0508 888 800

Service
0800 400 888

From overseas
+64 9 355 2007

From overseas
+64 9 962 9888

 

Upgrade
0800 777 035

Service
0800 438 448

From overseas
+64 9 355 2007

 


 
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Ask online

Get answers, exchange ideas and share tips, tricks and solutions on everything from smartphones to modems and more in the Vodafone Community. Vodafone Ninjas and other Community members are online now – join in the conversation.

Or you can contact us by email

Visit the Vodafone Community
Mobile Phone

It’s super easy to be in control of your account

My Vodafone is the easiest way to control your account anytime, anywhere, on your PC, laptop or smartphone.

  • Check your minutes, TXTs or data balance
  • Top Up or pay your monthly bill
  • Manage and update your Add-Ons

Download the free My Vodafone app from the Google Play Store or the App Store or TXT ‘App’ to 790 and a link will be sent to your phone.

Sign in to My Vodafone Register for My Vodafone

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Come in store for help with all things Vodafone

At Vodafone, we are committed to providing the best customer service, and each team member is fully trained to help you with any questions you have about any of our products and services.

Find a store