Contact Centre Manager, Customer Service Mobile
Vodafone since: April 2001
Vodafone is truly a place where you have the ability to express who you are, both professionally and on a personal basis. I've had so many amazing opportunities to learn and grow and the people here - particularly within the call centre, for me, is what makes this place so fantastic.
I started as a CSR within the After Hours team - we had so much fun implementing enjoyable and competitive initiatives that made the thought of coming to work exciting. Our team was tight and our motto was "we work hard, we play harder".
I support and coach my team to inspire their teams to achieve the achievable - delight our customers at every interaction.
Multi-cultural groups, Kapa Haka Roupu, Making it Real group, Vodatones (Christmas Carollers) and the High Value team who regularly fundraise for our various community charities e.g. Women's Refuge, Kidzfirst, Preventing Violence in the Home.
When I was interviewed for my first role as a CSR I was asked where I'd like to be in 5 years. I said I wanted to be a team leader. I achieved that and now I am the Contact Centre Manager, Customer Service Mobile. Who would've thought? I'm loving it... I'm still loving it!!!
