Fixed Line Faulting Team leader
Vodafone since: August 2006
Vodafone is vibrant, fast paced and leading the race on delivery to our customers
The thing that really stands out for me is the opportunities available that allow me to stretch myself and become part of something wonderful for the business and our customers. For example, since I joined Vodafone three years ago, I have had five different positions and the one most dearest to me was setting up the Vodafone Egypt Contact Centre. I spent five months in Egypt working alongside people from a very different culture who are equally as passionate as I am about delivering amazing service to our customers in New Zealand. An experience I will never forget. It made me realise that Vodafone's dedication to its customers is truly global. Being part of a company like Vodafone really gives me the confidence to know our customers are at the heart of what we do.
Oh and the parties are awesome. Celebration of achievement is key!
My team and I work with our suppliers for landline services. If you have a problem with your phone or internet, we get you up and running quickly so you can continue to surf the net and talk to the ones dear to you.
I am part of a team that looks at how we can improve our delivery of the faults service to our customers. I am also part of a mentor group designed to develop my skills as a people leader and in turn allow me to guide my team to be the best that they can possibly be.
Also, I support Vodafones policy of using alternate ways to get to work aside from cars. I bike across from the shore to get some exercise and stay focused for the role I do. This helps with having one less car on the road and losing a few pounds too!
One of the things I needed to work on was how I can communicate with the team. Being based in a foreign country and working with other members of Vodafone with English as a second or third language really tested me to the limit. I took this challenge and really worked hard to develop and adopt a different style of communication for my team and our customer's.
Also, one of the things I wanted to achieve at Vodafone was to understand project management more and develop process improvement. I have done this and really seen the benefits for me personally. Working in the support teams has also helped me understand how we can improve service to our customers by empowering our people more to be more informed.
