Call transfer & message recording for mobiles

Your voiceMail includes the free personalOperator service. It lets your callers choose to record a voiceMail message or transfer to someone who can help. You only pay for the cost of transferring the call.

personalOperator gives your clients a better service experience

If you can't take a call, personalOperator lets your callers stay on hold to record a voiceMail message, or press 0 to transfer to a number you nominate. That number could be a colleague, your PA or your reception, on any mobile or landline phone.

The option to talk to someone instead of just leaving a message has huge benefits:

• Fewer callers will hang up
• You'll spend less time clearing voiceMail messages
• You'll play less telephone tag
• Your nominated personalOperator contact might be able to help your caller themselves, or at least know when you'll be available or who else can help in your absence.

How does personalOperator work?

Once you have activated personalOperator in your VoiceMail, you can then update your voicemail message to give your caller the choice of pressing 0 to go through to your alternative number, or staying on the line to leave a message with your VoiceMail.

You can designate any mobile or landline number as your personalOperator alternative contact number. You can even choose the hours when personalOperator will be active.

What does it cost?

The personalOperator service itself is free to set up and has no monthly fee. All you pay is the cost to forward any calls to the nominated personalOperator number.